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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,668
value
5,189
shipping
5,189
returns
132
quality
5,292
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Florida
1 review
0 helpful votes
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Fast and easy!
February 14, 2025

Love having so many options and saving so much money! Fast and easy experience!

Date of experience: February 4, 2025
Minnesota
1 review
0 helpful votes
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Easy
February 14, 2025

Easy to use and quick and good pricing and discounts. Always great.

Date of experience: February 4, 2025
Georgia
1 review
0 helpful votes
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Just needed to get a new prescription. Otherwise, my other pair is still in GREAT shape after many years. Always easy to order and I love the quality of the products.

Date of experience: February 4, 2025
New York
1 review
0 helpful votes
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I ordered a package with you guys ordered a set of glasses. I never got my package. My package said it was delivered. I still had to pay the full fees. I never got a refund. This is very unprofessional. I never got a second box delivered to me as well, so I'm just looking to contact somebody about this.

Date of experience: January 13, 2025
Pennsylvania
2 reviews
0 helpful votes
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Always a nice pair of glasses
February 14, 2025
Updated review

I have 0 complaints. I've tried different online glasses places. Eyebuydirect is the best place to get affordable, quality prescription eyewear.

Date of experience: February 4, 2025

It wouldn't let me use the save75 that the email claimed...
March 4, 2024
Previous review

It wouldn't let me use the save75 that the email claimed I could use.

Date of experience: February 23, 2024
Puerto Rico
1 review
0 helpful votes
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Perfect fit and accurate
February 14, 2025

Perfect and Accurate, precision. I,ve use it for the entire family members

Date of experience: February 4, 2025
Texas
1 review
0 helpful votes
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Several pairs and still going strong.
February 14, 2025
Updated review

The only problem I have had is the extreme south Texas heat melted my sunglasses (color tint) while they were sitting in my truck console.

Date of experience: February 28, 2025

This is probably the sixth year I bought from them.
January 7, 2025
Previous review

Every pair of purchased have been just as good as the stuff you can buy in the store except one fifth the price. Basically what the classes should cost not the markup that the retail store gouges you with.

Date of experience: December 28, 2024
California
1 review
0 helpful votes
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Ok
February 14, 2025

Good enough experience for me it wasnt too hard or too complicated

Date of experience: February 3, 2025
Washington
1 review
0 helpful votes
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Quick and reliable!
February 14, 2025

My glasses arrived in perfect shape and the fit is amazing! I love how simple this site's virtual try on is, and the amount of options is wonderful! There's something g here for everyone!

Date of experience: February 3, 2025
Belgium
1 review
0 helpful votes
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Generous, precise, cordial and professional. Thanks! U rock

Date of experience: February 27, 2025
Alaska
1 review
0 helpful votes
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Convenient for me because of the prices! Glasses shouldn't be expensive so I'm happy I can get some for reasonable prices.

Date of experience: January 3, 2018
Alabama
1 review
0 helpful votes
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Love this site!
February 14, 2025

Easy to use. Saves info from previous orders. Very secure. Fast shipping. Great quality.

Date of experience: February 3, 2025
California
1 review
0 helpful votes
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Amazing
February 14, 2025

It was great.Glasses were of good quality and cheap. Prescription was accurate

Date of experience: February 3, 2025
Ohio
1 review
0 helpful votes
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Hhh
February 14, 2025

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Date of experience: February 3, 2025
Puerto Rico
1 review
0 helpful votes
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Nice frames
February 14, 2025

A lot of frames to choose. Easy to make an order. Good offers, fast and safe delivery

Date of experience: February 3, 2025
Kansas
1 review
0 helpful votes
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Great Customer Service
February 14, 2025

Good customer service whenever our glasses don't work out. The glasses ship quickly, and are high quality.

Date of experience: February 3, 2025
TC
1 review
0 helpful votes
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Deceptive website, your website implied that the glasses that I ordered were two day delivery. I was taking a trip and required the glasses to be expedited. They were not.

Date of experience: January 13, 2025
Oregon
1 review
0 helpful votes
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Great Service
February 13, 2025

Always good service! Never had any problems with my glasses.

Date of experience: March 3, 2024
New York
1 review
0 helpful votes
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Glasses
February 13, 2025

The overall glasses are ok. The medium and far range seems pretty good and with that said the reading part is terrible and unfortunately that is the part I need the most in progressive glasses.

Date of experience: February 3, 2025
Connecticut
1 review
0 helpful votes
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Issues bringing up order to
February 13, 2025

Easy to use web site, prices great, great selection, love it

Date of experience: February 3, 2025