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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Love having so many options and saving so much money! Fast and easy experience!
Just needed to get a new prescription. Otherwise, my other pair is still in GREAT shape after many years. Always easy to order and I love the quality of the products.
I ordered a package with you guys ordered a set of glasses. I never got my package. My package said it was delivered. I still had to pay the full fees. I never got a refund. This is very unprofessional. I never got a second box delivered to me as well, so I'm just looking to contact somebody about this.
I have 0 complaints. I've tried different online glasses places. Eyebuydirect is the best place to get affordable, quality prescription eyewear.
It wouldn't let me use the save75 that the email claimed I could use.
Perfect and Accurate, precision. I,ve use it for the entire family members
The only problem I have had is the extreme south Texas heat melted my sunglasses (color tint) while they were sitting in my truck console.
Every pair of purchased have been just as good as the stuff you can buy in the store except one fifth the price. Basically what the classes should cost not the markup that the retail store gouges you with.
My glasses arrived in perfect shape and the fit is amazing! I love how simple this site's virtual try on is, and the amount of options is wonderful! There's something g here for everyone!
Generous, precise, cordial and professional. Thanks! U rock
Convenient for me because of the prices! Glasses shouldn't be expensive so I'm happy I can get some for reasonable prices.
Easy to use. Saves info from previous orders. Very secure. Fast shipping. Great quality.
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A lot of frames to choose. Easy to make an order. Good offers, fast and safe delivery
Good customer service whenever our glasses don't work out. The glasses ship quickly, and are high quality.
Deceptive website, your website implied that the glasses that I ordered were two day delivery. I was taking a trip and required the glasses to be expedited. They were not.
The overall glasses are ok. The medium and far range seems pretty good and with that said the reading part is terrible and unfortunately that is the part I need the most in progressive glasses.
Easy to use web site, prices great, great selection, love it
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

