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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Ordered the wrong perscription previously and Eye Buy Direct sent me a replacement in a timely manner. Great service, quality glasses, and affordable!
I have been ordering corrective lenses with EBD for the past 6 years. I love the selection, speed of delivery, and affordability. I get both regular lenses and sunglasses. Thanks EBD!
This is my second pair! I'm replacing some I left overseas!
None of my glasses have been bad! I've been coming back for almost 3 years now.
Always a pleasure and glasses are always perfect.
Thanks again!
Very easy to use, awesome style options. My favorite place to order glasses now
I purchased 2 pairs of premium glasses for the price of 1 at the retail store.
It is very easy to order, and some many choices, the measurements colors and different shapes are great! Is my second time ordering and so far, I am very happy, is fast! Much better that going to a place and wait for a while and they will try to sell you more stuff etc etc. I recommend eyebuydirect!
The ordering process was super easy, with a great selection and the glasses shipped quickly
The order process went very smooth. Got exactly what i ordered with good service and no surprises. Just as it should be. Ill definitely keep buying from eyebuydirect.
What i said above. Easy to use the website, there are lots of options, lots of price ranges to pick from, easy to customize selection. Very user friendly
Hit or miss. Great deals and prices but sometimes they get the lenses wrong and your just screwed bc who wants to ship stuff back.
Each time I've ordered it's been and great and easy experience!
Easy quick process to keep me stylish! Love this website. I will keep coming back
Tons of styles to choose from. Love the virtual try-on feature. I love buying glasses from this site. I have never been dissatisfied.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

