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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,687
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,245 reviews

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Indiana
1 review
0 helpful votes
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Love
February 23, 2025

Fast, accommodating, convenient, professional, friendly.

Date of experience: February 13, 2021
Illinois
1 review
0 helpful votes
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Confused
February 23, 2025

Being unfamiliar with eye care terms and measurements I needed a friend's help.

Date of experience: February 13, 2025
Virginia
1 review
0 helpful votes
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Great Customer Service!
February 23, 2025

Ordered the wrong perscription previously and Eye Buy Direct sent me a replacement in a timely manner. Great service, quality glasses, and affordable!

Date of experience: February 13, 2025
California
1 review
0 helpful votes
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Loving EBD for the last 6 years!
February 23, 2025

I have been ordering corrective lenses with EBD for the past 6 years. I love the selection, speed of delivery, and affordability. I get both regular lenses and sunglasses. Thanks EBD!

Date of experience: February 13, 2025
New Mexico
1 review
0 helpful votes
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Great Product
February 23, 2025

This is my second pair! I'm replacing some I left overseas!

Date of experience: February 13, 2025
Jamaica
1 review
0 helpful votes
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Excellent set of glasses!
February 23, 2025

None of my glasses have been bad! I've been coming back for almost 3 years now.

Date of experience: February 12, 2025
Missouri
1 review
0 helpful votes
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Easy online order and great products
February 23, 2025

Always a pleasure and glasses are always perfect.
Thanks again!

Date of experience: February 13, 2025
Pennsylvania
1 review
0 helpful votes
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Easy
February 23, 2025

It was easy and fast glasses where nice quality. And customer service is well

Date of experience: February 12, 2025
Georgia
1 review
0 helpful votes
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Good
February 22, 2025

Easy ordering and quick delivery
Easy ordering and quick delivery
Easy ordering and quick delivery

Date of experience: February 12, 2025
Georgia
1 review
0 helpful votes
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I love it here!
February 22, 2025

Very easy to use, awesome style options. My favorite place to order glasses now

Date of experience: January 1, 2025
Florida
1 review
0 helpful votes
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Great Value
February 22, 2025

I purchased 2 pairs of premium glasses for the price of 1 at the retail store.

Date of experience: February 12, 2025
California
1 review
0 helpful votes
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Great
February 22, 2025

I've been buying from here since 2018! Always great customer service and the quality of the glasses have always been great

Date of experience: February 12, 2025
Texas
1 review
0 helpful votes
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Easy to order, great choices!
February 22, 2025

It is very easy to order, and some many choices, the measurements colors and different shapes are great! Is my second time ordering and so far, I am very happy, is fast! Much better that going to a place and wait for a while and they will try to sell you more stuff etc etc. I recommend eyebuydirect!

Date of experience: February 12, 2025
Maine
1 review
0 helpful votes
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Easy Fast Process
February 22, 2025

The ordering process was super easy, with a great selection and the glasses shipped quickly

Date of experience: February 1, 2025
New Jersey
2 reviews
0 helpful votes
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Accurate and on time
February 22, 2025

The order process went very smooth. Got exactly what i ordered with good service and no surprises. Just as it should be. Ill definitely keep buying from eyebuydirect.

Date of experience: February 11, 2025
South Carolina
1 review
0 helpful votes
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What i said above. Easy to use the website, there are lots of options, lots of price ranges to pick from, easy to customize selection. Very user friendly

Date of experience: February 11, 2025
Pennsylvania
1 review
0 helpful votes
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Still worth it
February 22, 2025

Hit or miss. Great deals and prices but sometimes they get the lenses wrong and your just screwed bc who wants to ship stuff back.

Date of experience: February 11, 2024
Texas
1 review
0 helpful votes
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Great
February 22, 2025

Each time I've ordered it's been and great and easy experience!

Date of experience: February 11, 2025
Ohio
1 review
0 helpful votes
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Wonderful!
February 22, 2025

Easy quick process to keep me stylish! Love this website. I will keep coming back

Date of experience: February 11, 2025
California
1 review
0 helpful votes
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Fast and easy
February 22, 2025

Tons of styles to choose from. Love the virtual try-on feature. I love buying glasses from this site. I have never been dissatisfied.

Date of experience: February 11, 2025