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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Usually have a great selection of frames, good prices on lenses, free shipping
I've previously ordered 3 pairs of glasses, and I've been extremely pleased with the glass's vision and the service. I've recommended "eyebuydirect to several friends. Today I've ordered my 4th pair.
Customer service was great in helping me return / exchange product
Please don't jump to the most expensive items when it's time to choose if you'd like add ons. It's pretty deceiving and make you think that not choosing special lenses is not an option.
I would say 7 of 10 pairs are good 3 were low quality. The poor pairs corroded and joints weak. Frame quality is flipping
If you try to pick certain tints, you get a message that say "We are having problems fitting your prescription to these lens- call cistomer service..." I have no prescription. The error message is confusing.
I love this company it has great prices and their customer service and support is very good as well.
I was charged an incorrect amount for frames that were not received nor refunded. The agent was able to look up my order and make corrections needed
Ordered the wrong perscription previously and Eye Buy Direct sent me a replacement in a timely manner. Great service, quality glasses, and affordable!
I have been ordering corrective lenses with EBD for the past 6 years. I love the selection, speed of delivery, and affordability. I get both regular lenses and sunglasses. Thanks EBD!
This is my second pair! I'm replacing some I left overseas!
None of my glasses have been bad! I've been coming back for almost 3 years now.
Always a pleasure and glasses are always perfect.
Thanks again!
Very easy to use, awesome style options. My favorite place to order glasses now
I purchased 2 pairs of premium glasses for the price of 1 at the retail store.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members