Eyebuydirect
business logo of Eyebuydirect
Eyebuydirect
eyebuydirect.ca

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Eyebuydirect Reviews Summary

Positive Highlights

  • Wide selection of stylish frames at competitive prices.
  • User-friendly website with virtual try-on and detailed product info.
  • Fast shipping and responsive customer service for returns.

Negative Highlights

  • Prescription accuracy issues cause vision problems for some customers.
  • Frame fit may require adjustments or returns.
  • Occasional billing confusion and order status miscommunication.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Apr 11, 2026

Ordering from eyebuydirect was easy, delivery was fast, and when my glasses didn't fit, customer service helped me to get a refund. I highly recommend this company.

Sep 21, 2025

Aside from offering a wealth of options at reasonable prices, Eyebuydirect gives shoppers detailed information to make an informed choice. Full measurements, photos with models of different skin tones/facial shapes, virtual try-ons, tips and explaining technical details in a way for ordinary folks to understand. The whole process of choosing eyewear from beginning to end is quite smooth.

Oct 24, 2025

Fast service, affordable, more so than competitors I considered. If I made the frame choice in person, it will likely be a bit different but its still good as a back up pair.

Apr 18, 2026

One of the frames I selected out to be much larger than I expected. A brief chat with eyebuydirect and a free replacement was on its way. Great customer service!

Jan 6, 2026

After the order adjustment, the glasses were delivered on a timely manner. However, originally the order status said someone reached out to me, I've never heard from anyone nor got an email. This was very confusing.

Sep 21, 2025

I'm a 75 yr old lady who was extremely hesitant of getting my eye prescription online. I have to explain that I have a very complex prescription. I first started out with only my single vision glasses. All went perfectly! They were even very helpful when i didn't like the frame and more than willing to replace it. So i got really brave and tried them for my progressive glasses, which also went extremely well, much to my amazement!

Jun 20, 2026

The website is easy to use, including entering your prescription. There are tons of glasses to chose from and trying them on is incredibly helpful. My glasses arrived in days, I could even follow the progress of my order. I will definitely be using this site again.

Jun 21, 2026

I have bought from Eyebuydirect several times and am always happy. The frames are exactly as shown and good quality for the price. Shipping fast and service is great. Will buy again for sure.

Jan 12, 2026

I am very satisfied with my 2 prescriptions purchased in December 2025. High quality frames and lens also great glasses cases. The delivery was faster! I will highly recomended it to a friends and already have another purchase on my whish list.

Dec 26, 2025

Got the product fast and all seemed good. Until today when pushing them back on my nose I hear a click and upond investigation found not ear "pads " on the frame are loose and move an 1/8". Will be investigating how to address with the company.

Nov 2, 2025

The website was easy to use. I loved being able to try the frame on my face live not all online glasses providers have that kind of functionality. Some require you to upload a picture which is super annoying. Also found the frames came within a reasonable amount of time and found the quality excellent for the price.

Mar 15, 2026

I was a little sceptical about buying glasses online. Couple of weeks later I was ashamed that I haven't used this service sooner. Shopping for glasses hasn't been easier. Little wait time, and the glasses fit perfectly with little adjustment. So glad I got a pair of sunglasses as well, and the price for both were less than I would pay for at the optometrists office.

Aug 4, 2026

I ordered progressive sunglasses and they are same as my regular progressive glasses. Amazing job. I have no issues. Everything is perfect. I recommend this store for everyone who needs quality glasses.

Jul 26, 2026

Receiving my prescription eyeglasses was prompt. Although, they are not as good as my original glasses that I paid more for. Are you willing to redo the prescription with a bigger lens?

Aug 14, 2026

Wonderful selection, amazing prices, and great customer service. One of my pieces was temporarily out of stock and they were so communicative about the wait and they still arrived really quickly!

Jul 21, 2026

EyeBuyDirect is now my eyewear provider of choice. They stand behind their brand and they honour their satisfaction guarantee. I had an issue with my first order, which was speedily resolved to my complete satisfaction. I have since ordered 2 more pairs of glasses and they are excellent. I have recommended EBD to my friends and family and I would not hesitate to give them my highest recommendation to anyone looking for quality glasses at reasonable prices.

Jun 6, 2026

These glasses are very close to what I require. However the arms are a trifle long and I hope to have them readjusted but don't exactly know how to do so. I ordered blue hue when the sun changes but they are grey.

May 6, 2026

First time ordering glasses on line. Staff were very patient with me while it took 3 trys to supply all the correct information. Very pleased with glasses and would not hesitate to order again.

Jan 10, 2026

When I call they are always very helpful and resolve the issue or answer my questions promptly. On my last order, my sunglasses were too small. I tried them on Virtually and looked at the reviews and the pictures of others wearing them and they didn't look small at all. So I don't know what happened, but when I called about it, they were VERY helpful in replacing them right away. My only comment is about Purolator only. The Purolator delivery person didn't even bother to come into our Condo building to deliver the box of 3 pair of glasses. They left them in the entrance way, where we were warned by our Condo Management to be careful that packages that might be left there, because they were getting stolen. Thankfully a neighbor found the box before anyone could steal it and brought it up to us. So, I was only disappointed in Purolator.

Jul 29, 2026

This was a new prescription for my progressive lenses and they had changed quite a bit, so I was concerned. They are perfect. Great color lenses and they fit well. Also great customer service. I tell all my friends and family to purchase their glasses from eyebuydirect.

Sep 4, 2025

I loved my new glasses, the prescription was perfectly handled. Unfortunately I discovered I had a personal issue with the model I had chosen. I approached the service department. They offered me new eyeglasses which I received today. You can't go wrong with this company for the workmanship, for their trustworthiness and for a fantastic service. I even got $14.00 refund since the new frame were slightly less expensive. I am thrilled with my experience. I definetely will buy from eyebuydirect in the future.

Sep 30, 2025

This is the 4th pair of glasses I buy from you and I count on being a looong time client. Love how easy it is to order, choose and pay. Such a change from the in-house experience of going to a store where it seems you're going through a medical treatment with the fussing and the waiting. Thanks for making my life easier.

Dec 25, 2025

Once receiving the prescription it was easy to enter the information and get exactly what I needed. My first experience ordering glasses online, and the experience was seamless. They fit just as it showed they would and the progressive lenses were perfect.

Sep 5, 2025

I had ordered online for two pieces of glasses. Both of them arrived in time with good condition. I am using them now - perfect size and nice outlook. I am pleased.

Dec 9, 2025

I selected order by prescription because prescription is fairly heavy. I then selected several frames and lens and gradually eliminated glasses I did not want. The order was accepted and a little over a week later I had my glasses with no issues.

Jan 31, 2026

The staff is very helpful and friendly. I have purchased sunglasses and progressive glasses. My husband purchased new progressive glasses after I bought mine. He is very happy with his glasses as well.

Jan 8, 2026

I like the timing and delivery. The lens is a progressive lens. The quality is not the best. I have other glasses purchased through this company and am not 100 percent happy with the progressive lens either. I thought this time it might be better but this will probably be the last pair I buy through this company.

Oct 25, 2025

My eyebuy direct purchase was ok. It was easy to order and delivery was pretty quick, however the glasses are loose and the transition part is not as dark as I would like it to be.

Jan 1, 2026

From each person I spoke with over the phone, to the design options, and finally the prescription made, I am absolutely loving Eyebuydirect. I will highly recommend Eyebuydirect to everyone I know.

Oct 11, 2025

I ordered 2 pairs and I will say that the site was very user friendly. This is my first time purchasing eyeware online so I was only half expecting to be satisfied. I was not surprised. The one pair fits nicely but the second pair I cannot wear at all. The first pair is comfortable but the second pair does not sit nicely on the bridge of my nose and is quite uncomfortable. The prescription is fairly accurate with the first pair but because of the fit on the second pair the dual prescription does not sit right with my eyes. I may think of trying again but not sure at this point.

Jul 25, 2026

I received my eye glasses thanks a lot but there is no Microfiber cleaning cloth to clean my eyes glasses when I need to do that this only your company not send one with glasses I will not buy from you in future

Feb 24, 2026

I was very surprised and Pleased as I did purchase earlier and wasn't sure what I ordered also the view was Amazing and Thank you. I will order again.

Nov 12, 2025

First time ordering glasses online. I am so pleased with the product I received. Would definitely recommend, if you are in the market!

Sep 13, 2025

Was quoted $221 at 1st time but they needed to upgrade the lenses which then upped the price to $344,, A little pricey I thought for mail order but OK,, Glasses arrived and are great,, Checked CC statement and found I was charged both $221 and $344,, Was told the $344 was just for a lens upgrade so over$550 for the pair.

Jan 6, 2026

No matter the issue they are polite never make you feel like you lying by asking loads of questions, you just explain and they resolve the problem.

Feb 26, 2026

Easy to order & frequent updates. Great service. Look forward to ordering again in the future. Great variety in frames & price for every budget.

Jan 9, 2026

I being a client for a long time, always had a good experience, I even tried another site for glasses and was not even close to this one

Mar 21, 2026

Glasses are great, fit well and good quality. First time client and I am delightfully surprised how great these glasses are. Thanks.

Sep 17, 2025

Fast delivery and great glasses. Great and fast customer service that took care of my need. Overall perfect place to buy your glasses.

Jun 2, 2026

I understand that it is now expected to submit a a review on EVERY purchase, plus performance review on EVERY item, but I do not deal with companies that I do not like. EyeBuy Direct gives excellent service and good prices.

Apr 21, 2026

Disappointed. Purchased silver mirrored glasses - product not as described These glasses came with regular dark lenses

Jun 21, 2026

I no longer use any other supplier for eye glasses for years. EyeBuyDirect is my last stop. No more search needed

Sep 5, 2025

Delivery was fast The glasses are good quality My prescription is perfect I'm very happy with my purchase

Dec 26, 2025

I been buying glasses from EBD for my family for the last 4 years. I'm very happy with the service and competitive pricing

Feb 6, 2026

Frames fit well and because I had my old frames that had been from a high end shop I had the accurate size

Jul 5, 2026

Love my new glasses. I was eager to try ones with the lenses that change colour for sunlight. And they did not disappoint!

Jan 1, 2026

Im getting exactly what I need for Eyewear at a great price. Lots of selection and super fast turn around times.

Oct 16, 2025

Excellent! Multiple return experiences over the last 5+ years. Easy to order and of good quality glasses.

Jul 24, 2026

My wife is very pleased. Half the price of our local optometrist store

Jul 30, 2026

Je suis très satisfaite d'EyeBuyDirect! 😊 C'est déjà la troisième (ou quatrième!) paire que je commande, car j'aime bien changer de look selon mes envies. Maintenant que ma prescription est enregistrée et que je connais le format de monture qui me convient, commander est devenu un vrai jeu d'enfant. Le choix de montures est impressionnant, la qualité est excellente, les prix sont très avantageux et la livraison est rapide. Chaque paire que j'ai reçue était parfaitement conforme à mes attentes. Je recommande sans hésiter EyeBuyDirect à tous ceux qui veulent des lunettes de qualité sans se ruiner!

Reviews

Write a review
4.8
Reviews 1,130
5 Stars
80%
4 Stars
15%
3 Stars
3%
2 Stars
1%
1 Star
2%

Canada
1 review
0 helpful votes
Follow Vivianne J.
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Exceptional customer service
October 3, 2026
Updated review

Great customer service, extremely knowledgeable and easy to work with.
Love my new look always telling my friends and family about EyeBuy Direct! Nothing but positive
Feedback from me, thank you for your great service. Vivianne

Date of experience: September 23, 2026
Easy to buy a new pair of glasses, highly recommend...
September 5, 2026
Previous review

Easy to buy a new pair of glasses, highly recommend this site. Great customer service.
Keep up the terrific service, thank you, Vivianne

Date of experience: August 26, 2026
Canada
1 review
0 helpful votes
Follow Megan B.
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Love them
October 1, 2026
Updated review

I'm happy with the glasses and the overall experience

Date of experience: September 21, 2026
Love this website
September 3, 2026
Previous review

Love this website

Date of experience: August 24, 2026
Canada
1 review
0 helpful votes
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Great prices
September 18, 2026
Updated review

I've used eyebuydirect for last few years. I believe 6 pairs in total. Never disappoint. Very quick service

Date of experience: September 8, 2026
Quick and eady process
August 24, 2026
Previous review

Quick and eady process

Date of experience: August 14, 2026
Canada
1 review
0 helpful votes
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Great value at a great price
September 18, 2026
Updated review

Very satisfied with the simple and effective online purchase.

Date of experience: September 8, 2026
Very satisfied with product
August 21, 2026
Previous review

Very satisfied with product

Date of experience: August 11, 2026

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Canada
1 review
0 helpful votes
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Perfect..
September 17, 2026
Updated review

C'est au minimum ma 4ieme paires, toujours parfaite.

Date of experience: September 7, 2026
Simple, good price
August 23, 2026
Previous review

Simple, good price,

Date of experience: August 13, 2026
Canada
1 review
0 helpful votes
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Good selection
September 17, 2026
Updated review

Many options zzzzzzzzzzzzz

Date of experience: August 13, 2026
Pretty good selection
August 23, 2026
Previous review

Pretty good selection

Date of experience: August 13, 2026
Canada
1 review
0 helpful votes
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Great glasses
September 14, 2026
Updated review

I love my glasses. I've had many compliments. I will use your service again.

Date of experience: September 4, 2026
I was able to navigate through the site easily
August 20, 2026
Previous review

I was able to navigate through the site easily.

Date of experience: August 10, 2026
Canada
1 review
0 helpful votes
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Disappointed
September 13, 2026
Updated review

When I was ordering my glasses online. It gave me a discount code to use as a new customer. When I attempted to apply the at the end of the order it did not work. I immediately sent a message to customer service with no response at all. I ordered three pairs of glasses which cost over $400. I could of used a local shop for less than that price.

Date of experience: August 10, 2026
It gave me code for savings
August 16, 2026
Previous review

It gave me code for savings. But by the time I got to the cart. There was no way to apply it.

Date of experience: August 6, 2026
Canada
1 review
0 helpful votes
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I loved the try on feature
September 12, 2026

We loved the try on feature. I did have trouble measuring the pupillary distance. Other than that everything worked well.

Date of experience: September 1, 2026
Canada
1 review
0 helpful votes
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Quick and easy, try on feature is cool.
September 9, 2026

Quick and easy, try on feature is cool. I like the selection and the quality of the glasses and lenses. They shipped and arrived quickly and safely as well.

Date of experience: August 29, 2026
Canada
1 review
0 helpful votes
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The progressive lenses just are not working. The prescription seems like it's off..
September 7, 2026
Updated review

I've tried where it needs for five days and they just don't work. Up close works well with reading, but looking through the top and the middle of the lens something isn't right.

Date of experience: August 28, 2026
Quick and easy using the website
August 13, 2026
Previous review

Quick and easy using the website. Quality glasses at a fair price. Hopefully my Canadian insurance company accepts the receipt for reimbursement. Cheers!

Date of experience: August 3, 2026
Canada
1 review
0 helpful votes
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Service
September 7, 2026
Updated review

The app is very easy to use and so easy to put in the prescription. I made a mistake on my order and they promptly helped me do the correction and reorder the correct glasses. Very satisfied with their service and very good pricing

Date of experience: August 28, 2026
Very easy to maneuver on the site
August 9, 2026
Previous review

Very easy to maneuver on the site.

Date of experience: July 30, 2026
Canada
1 review
0 helpful votes
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Great option
August 23, 2026
Updated review

Was very easy to navigate the website. The try on feature is great!

Shipping was fast, received my order exactly when expected. Within 2 weeks of ordering.

Date of experience: August 13, 2026
Quick and easy to navigate
July 29, 2026
Previous review

Quick and easy to navigate

Date of experience: July 19, 2026
Canada
1 review
0 helpful votes
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It was very nice and easily accessible
August 22, 2026
Updated review

Services was very good and the shipping/delivery was exceptional.

Date of experience: August 12, 2026
Fantastic and exciting
July 25, 2026
Previous review

Fantastic and exciting

Date of experience: July 15, 2026
Canada
1 review
0 helpful votes
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Excellent
August 21, 2026
Updated review

I love buying from here! Reasonably priced and shipped in a timely fashion.

Date of experience: August 11, 2026
Well organized
July 27, 2026
Previous review

Well organized

Date of experience: July 17, 2026
Canada
1 review
0 helpful votes
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My Hiro glasses purchase
August 21, 2026
Updated review

You guys are unbelievable, I couldn't find a flaw in your service. I will inform family and friends on your
Expertise, great job.

Date of experience: August 11, 2026
All good and easy to follow?
July 23, 2026
Previous review

All good and easy to follow?

Date of experience: July 13, 2026
Canada
1 review
0 helpful votes
Follow Thelma J.
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Love those glasses
August 20, 2026
Updated review

I ordered my glasses on July 14th and received them just over a week. When they came in they were the wrong prescription. Emailed eyedirect and the are replacing them and they were the best to help me step by step to make sure that I'm getting the right prescription. Thank you for all the help and can't wait gor my new pair of glasses.

Date of experience: August 10, 2026
It was a great experience and love trying on the different...
July 24, 2026
Previous review

It was a great experience and love trying on the different glasses
Thank you for helping me

Date of experience: July 14, 2026
Canada
1 review
0 helpful votes
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Always great prices and service
August 14, 2026
Updated review

Wonderful selection, amazing prices, and great customer service. One of my pieces was temporarily out of stock and they were so communicative about the wait and they still arrived really quickly!

Date of experience: August 4, 2026
Always great timing on delivery and great prices!
July 17, 2026
Previous review

Always great timing on delivery and great prices!

Date of experience: July 7, 2026
Canada
1 review
0 helpful votes
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Amazing
August 4, 2026
Updated review

I ordered progressive sunglasses and they are same as my regular progressive glasses. Amazing job. I have no issues. Everything is perfect. I recommend this store for everyone who needs quality glasses.

Date of experience: July 25, 2026
Everything is very simple and very helpful
July 7, 2026
Previous review

Everything is very simple and very helpful.
Thank you

Date of experience: June 27, 2026
Canada
1 review
0 helpful votes
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Des lunettes stylées et abordables
July 30, 2026
Updated review

Je suis très satisfaite d'EyeBuyDirect! 😊 C'est déjà la troisième (ou quatrième!) paire que je commande, car j'aime bien changer de look selon mes envies. Maintenant que ma prescription est enregistrée et que je connais le format de monture qui me convient, commander est devenu un vrai jeu d'enfant.

Le choix de montures est impressionnant, la qualité est excellente, les prix sont très avantageux et la livraison est rapide. Chaque paire que j'ai reçue était parfaitement conforme à mes attentes. Je recommande sans hésiter EyeBuyDirect à tous ceux qui veulent des lunettes de qualité sans se ruiner!

Date of experience: June 29, 2026
J'adore, j'en suis à ma 5 ou 6e paire depuis 10 ans!
July 4, 2026
Previous review

J'adore, j'en suis à ma 5 ou 6e paire depuis 10 ans!

Date of experience: June 24, 2026