Eyebuydirect
business logo of Eyebuydirect
Eyebuydirect
eyebuydirect.ca

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Eyebuydirect Reviews Summary

Positive Highlights

  • Wide selection of stylish frames at competitive prices.
  • User-friendly website with virtual try-on and detailed product info.
  • Fast shipping and responsive customer service for returns.

Negative Highlights

  • Prescription accuracy issues cause vision problems for some customers.
  • Frame fit may require adjustments or returns.
  • Occasional billing confusion and order status miscommunication.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Apr 11, 2026

Ordering from eyebuydirect was easy, delivery was fast, and when my glasses didn't fit, customer service helped me to get a refund. I highly recommend this company.

Sep 21, 2025

Aside from offering a wealth of options at reasonable prices, Eyebuydirect gives shoppers detailed information to make an informed choice. Full measurements, photos with models of different skin tones/facial shapes, virtual try-ons, tips and explaining technical details in a way for ordinary folks to understand. The whole process of choosing eyewear from beginning to end is quite smooth.

Oct 24, 2025

Fast service, affordable, more so than competitors I considered. If I made the frame choice in person, it will likely be a bit different but its still good as a back up pair.

Apr 18, 2026

One of the frames I selected out to be much larger than I expected. A brief chat with eyebuydirect and a free replacement was on its way. Great customer service!

Jan 6, 2026

After the order adjustment, the glasses were delivered on a timely manner. However, originally the order status said someone reached out to me, I've never heard from anyone nor got an email. This was very confusing.

Sep 21, 2025

I'm a 75 yr old lady who was extremely hesitant of getting my eye prescription online. I have to explain that I have a very complex prescription. I first started out with only my single vision glasses. All went perfectly! They were even very helpful when i didn't like the frame and more than willing to replace it. So i got really brave and tried them for my progressive glasses, which also went extremely well, much to my amazement!

Jun 20, 2026

The website is easy to use, including entering your prescription. There are tons of glasses to chose from and trying them on is incredibly helpful. My glasses arrived in days, I could even follow the progress of my order. I will definitely be using this site again.

Jun 21, 2026

I have bought from Eyebuydirect several times and am always happy. The frames are exactly as shown and good quality for the price. Shipping fast and service is great. Will buy again for sure.

Jan 12, 2026

I am very satisfied with my 2 prescriptions purchased in December 2025. High quality frames and lens also great glasses cases. The delivery was faster! I will highly recomended it to a friends and already have another purchase on my whish list.

Dec 26, 2025

Got the product fast and all seemed good. Until today when pushing them back on my nose I hear a click and upond investigation found not ear "pads " on the frame are loose and move an 1/8". Will be investigating how to address with the company.

Nov 2, 2025

The website was easy to use. I loved being able to try the frame on my face live not all online glasses providers have that kind of functionality. Some require you to upload a picture which is super annoying. Also found the frames came within a reasonable amount of time and found the quality excellent for the price.

Mar 15, 2026

I was a little sceptical about buying glasses online. Couple of weeks later I was ashamed that I haven't used this service sooner. Shopping for glasses hasn't been easier. Little wait time, and the glasses fit perfectly with little adjustment. So glad I got a pair of sunglasses as well, and the price for both were less than I would pay for at the optometrists office.

Aug 4, 2026

I ordered progressive sunglasses and they are same as my regular progressive glasses. Amazing job. I have no issues. Everything is perfect. I recommend this store for everyone who needs quality glasses.

Jul 26, 2026

Receiving my prescription eyeglasses was prompt. Although, they are not as good as my original glasses that I paid more for. Are you willing to redo the prescription with a bigger lens?

Aug 14, 2026

Wonderful selection, amazing prices, and great customer service. One of my pieces was temporarily out of stock and they were so communicative about the wait and they still arrived really quickly!

Jul 21, 2026

EyeBuyDirect is now my eyewear provider of choice. They stand behind their brand and they honour their satisfaction guarantee. I had an issue with my first order, which was speedily resolved to my complete satisfaction. I have since ordered 2 more pairs of glasses and they are excellent. I have recommended EBD to my friends and family and I would not hesitate to give them my highest recommendation to anyone looking for quality glasses at reasonable prices.

Jun 6, 2026

These glasses are very close to what I require. However the arms are a trifle long and I hope to have them readjusted but don't exactly know how to do so. I ordered blue hue when the sun changes but they are grey.

May 6, 2026

First time ordering glasses on line. Staff were very patient with me while it took 3 trys to supply all the correct information. Very pleased with glasses and would not hesitate to order again.

Jan 10, 2026

When I call they are always very helpful and resolve the issue or answer my questions promptly. On my last order, my sunglasses were too small. I tried them on Virtually and looked at the reviews and the pictures of others wearing them and they didn't look small at all. So I don't know what happened, but when I called about it, they were VERY helpful in replacing them right away. My only comment is about Purolator only. The Purolator delivery person didn't even bother to come into our Condo building to deliver the box of 3 pair of glasses. They left them in the entrance way, where we were warned by our Condo Management to be careful that packages that might be left there, because they were getting stolen. Thankfully a neighbor found the box before anyone could steal it and brought it up to us. So, I was only disappointed in Purolator.

Jul 29, 2026

This was a new prescription for my progressive lenses and they had changed quite a bit, so I was concerned. They are perfect. Great color lenses and they fit well. Also great customer service. I tell all my friends and family to purchase their glasses from eyebuydirect.

Sep 4, 2025

I loved my new glasses, the prescription was perfectly handled. Unfortunately I discovered I had a personal issue with the model I had chosen. I approached the service department. They offered me new eyeglasses which I received today. You can't go wrong with this company for the workmanship, for their trustworthiness and for a fantastic service. I even got $14.00 refund since the new frame were slightly less expensive. I am thrilled with my experience. I definetely will buy from eyebuydirect in the future.

Sep 30, 2025

This is the 4th pair of glasses I buy from you and I count on being a looong time client. Love how easy it is to order, choose and pay. Such a change from the in-house experience of going to a store where it seems you're going through a medical treatment with the fussing and the waiting. Thanks for making my life easier.

Dec 25, 2025

Once receiving the prescription it was easy to enter the information and get exactly what I needed. My first experience ordering glasses online, and the experience was seamless. They fit just as it showed they would and the progressive lenses were perfect.

Sep 5, 2025

I had ordered online for two pieces of glasses. Both of them arrived in time with good condition. I am using them now - perfect size and nice outlook. I am pleased.

Dec 9, 2025

I selected order by prescription because prescription is fairly heavy. I then selected several frames and lens and gradually eliminated glasses I did not want. The order was accepted and a little over a week later I had my glasses with no issues.

Jan 31, 2026

The staff is very helpful and friendly. I have purchased sunglasses and progressive glasses. My husband purchased new progressive glasses after I bought mine. He is very happy with his glasses as well.

Jan 8, 2026

I like the timing and delivery. The lens is a progressive lens. The quality is not the best. I have other glasses purchased through this company and am not 100 percent happy with the progressive lens either. I thought this time it might be better but this will probably be the last pair I buy through this company.

Oct 25, 2025

My eyebuy direct purchase was ok. It was easy to order and delivery was pretty quick, however the glasses are loose and the transition part is not as dark as I would like it to be.

Jan 1, 2026

From each person I spoke with over the phone, to the design options, and finally the prescription made, I am absolutely loving Eyebuydirect. I will highly recommend Eyebuydirect to everyone I know.

Oct 11, 2025

I ordered 2 pairs and I will say that the site was very user friendly. This is my first time purchasing eyeware online so I was only half expecting to be satisfied. I was not surprised. The one pair fits nicely but the second pair I cannot wear at all. The first pair is comfortable but the second pair does not sit nicely on the bridge of my nose and is quite uncomfortable. The prescription is fairly accurate with the first pair but because of the fit on the second pair the dual prescription does not sit right with my eyes. I may think of trying again but not sure at this point.

Jul 25, 2026

I received my eye glasses thanks a lot but there is no Microfiber cleaning cloth to clean my eyes glasses when I need to do that this only your company not send one with glasses I will not buy from you in future

Feb 24, 2026

I was very surprised and Pleased as I did purchase earlier and wasn't sure what I ordered also the view was Amazing and Thank you. I will order again.

Nov 12, 2025

First time ordering glasses online. I am so pleased with the product I received. Would definitely recommend, if you are in the market!

Sep 13, 2025

Was quoted $221 at 1st time but they needed to upgrade the lenses which then upped the price to $344,, A little pricey I thought for mail order but OK,, Glasses arrived and are great,, Checked CC statement and found I was charged both $221 and $344,, Was told the $344 was just for a lens upgrade so over$550 for the pair.

Jan 6, 2026

No matter the issue they are polite never make you feel like you lying by asking loads of questions, you just explain and they resolve the problem.

Feb 26, 2026

Easy to order & frequent updates. Great service. Look forward to ordering again in the future. Great variety in frames & price for every budget.

Jan 9, 2026

I being a client for a long time, always had a good experience, I even tried another site for glasses and was not even close to this one

Mar 21, 2026

Glasses are great, fit well and good quality. First time client and I am delightfully surprised how great these glasses are. Thanks.

Sep 17, 2025

Fast delivery and great glasses. Great and fast customer service that took care of my need. Overall perfect place to buy your glasses.

Jun 2, 2026

I understand that it is now expected to submit a a review on EVERY purchase, plus performance review on EVERY item, but I do not deal with companies that I do not like. EyeBuy Direct gives excellent service and good prices.

Apr 21, 2026

Disappointed. Purchased silver mirrored glasses - product not as described These glasses came with regular dark lenses

Jun 21, 2026

I no longer use any other supplier for eye glasses for years. EyeBuyDirect is my last stop. No more search needed

Sep 5, 2025

Delivery was fast The glasses are good quality My prescription is perfect I'm very happy with my purchase

Dec 26, 2025

I been buying glasses from EBD for my family for the last 4 years. I'm very happy with the service and competitive pricing

Feb 6, 2026

Frames fit well and because I had my old frames that had been from a high end shop I had the accurate size

Jul 5, 2026

Love my new glasses. I was eager to try ones with the lenses that change colour for sunlight. And they did not disappoint!

Jan 1, 2026

Im getting exactly what I need for Eyewear at a great price. Lots of selection and super fast turn around times.

Oct 16, 2025

Excellent! Multiple return experiences over the last 5+ years. Easy to order and of good quality glasses.

Jul 24, 2026

My wife is very pleased. Half the price of our local optometrist store

Jul 30, 2026

Je suis très satisfaite d'EyeBuyDirect! 😊 C'est déjà la troisième (ou quatrième!) paire que je commande, car j'aime bien changer de look selon mes envies. Maintenant que ma prescription est enregistrée et que je connais le format de monture qui me convient, commander est devenu un vrai jeu d'enfant. Le choix de montures est impressionnant, la qualité est excellente, les prix sont très avantageux et la livraison est rapide. Chaque paire que j'ai reçue était parfaitement conforme à mes attentes. Je recommande sans hésiter EyeBuyDirect à tous ceux qui veulent des lunettes de qualité sans se ruiner!

Reviews

Write a review
4.8
Reviews 1,130
5 Stars
80%
4 Stars
15%
3 Stars
3%
2 Stars
1%
1 Star
2%

Canada
1 review
0 helpful votes
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Excellent
December 30, 2022

Hundreds of frames to choose from. Great pricing options on frames. Lenses are cheaper than other sources, but maintain quality. Shipping was faster than expected. Much satisfaction!

Date of experience: December 30, 2022
Florida
1 review
0 helpful votes
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Old dog learns new trick
December 30, 2022

Great selection, easy to order, the try me on feature was very helpful in my decision. It was an overall pleasant experience

Date of experience: December 30, 2022
California
1 review
0 helpful votes
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Great service at a great price
December 30, 2022

Amazing options, great savings for spare reading glasses

Date of experience: December 30, 2022
Texas
3 reviews
0 helpful votes
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Easy to shop, cute glasses, Great prices... Ships quickly!
December 30, 2022

Quick EASY to use site. Great prices,cute glasses.

Date of experience: December 30, 2022
Canada
1 review
0 helpful votes
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Great
December 29, 2022

Site is user friendly. Always had a great experience ordering from here.

Date of experience: December 29, 2022
Malawi
1 review
0 helpful votes
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Good choice
December 29, 2022

Easy and nice to do virtual try on. Lots of selection.

Date of experience: December 29, 2022
Ohio
1 review
0 helpful votes
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A-OK
December 28, 2022

Great selection of styles and colors.
Good virtual try on tools.

Date of experience: December 28, 2022
North Carolina
1 review
0 helpful votes
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Great way to get that second pair of glasses.
December 28, 2022

Try on feature is great! Website is easy to use. I have learned from previous experience that ordering single vision lenses from your site is the way to go. I had a little trouble with the one pair of progressives I ordered previously, so I will absolutely use the site again to purchase single vision lenses.

Date of experience: December 28, 2022
Pennsylvania
2 reviews
0 helpful votes
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Happy with my purchases
December 28, 2022

Once you get the hang of the website and trying the glasses virtually, it goes fast to narrow down choices.

Date of experience: December 28, 2022
Virginia
1 review
0 helpful votes
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I love Eyebuydirect!
December 28, 2022

Love the customer service! The site is so easy to use too.

Date of experience: December 28, 2022
Tennessee
2 reviews
0 helpful votes
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The best!
December 28, 2022

I love this website which my whole heart & love the endless amounts of options

Date of experience: December 28, 2022
Mexico
1 review
0 helpful votes
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Repeat customer
December 27, 2022

Really enjoyed the try-on AI camera. Got glasses for myself and my wife thanks to the boxing day BOGO deal. Both turned out great!

Date of experience: December 27, 2022
Canada
1 review
0 helpful votes
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Amazing Conmpany
November 15, 2022

I have had issues with my vision since I was 7 years old - and ever since then, when I needed to get new glasses, it was a pain in the pocket and very little option.
When I first ordered on Eye Buy, I was worried about the fit and the look... but when I got my first pair that didn't look or feel right, they are quick to send you a refund OR a replacement pair of a different style.
Their email customer service got back to me SAME DAY when I contacted them for a replacement. They got all the details of the pair I wanted and were SUPER fast processing my request.
They are affordable - I paid $600+ dollars at Vouge Optical for 2 pairs of glasses, where with EYEBUY I can get 2 pair for like 150-200 (depending on the frame style and lenses I choose)
I also LOVE that they have SO many different size options (I have an XL head and most places only have frames that fit me in Mens...)
I have looked at other online glasses retailers and none of them compared to EB.

Date of experience: November 15, 2022
Canada
8 reviews
1 helpful vote
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I bought two pairs of glasses on June 30. When it became clear the other day that they wouldn't deliver on their promise of 10 to 14 business days delivery, I contacted them. Nothing! Later I spoke an agent (be advised they use bots like the Russians) who said he would escalate my concerns. Nothing. No response whatsoever.

Yesterday the response to yet another email about delivery yielded a message telling me to contact Paypal? Yeah, cos Paypal are in the delivery business. Today, no reply. Not to email. Not to the chat bot. So I called. They finally admitted that they had no intention of delivering on their 10 to 14 day promise. Shameful. There are lots of online glasses outfits. Do NOT bother with EyeBuyDirect, Canada or otherwise - but especially if you are Canadian. Try Clearly who actually appear to care about their customers. I have only become a client of Cleary as a result of this experience. EyeBuyDirect are charlatans and repugnant and lie. Perhaps they are a Russian scam. Save your frustration.

Date of experience: July 16, 2021
Canada
11 reviews
34 helpful votes
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Great Shopping Experience!
May 13, 2020

I've purchased from Eye Buy Direct many times and I've always been satisfied even if the glasses don't particularly end up working out for me, the buying/shipping experience is always positive. This site is similar to clearly.ca but I found that Clearly doesn't offer different sizing options whereas Eye Buy Direct does, something that I really love. Eye Buy Direct works mostly the same as clearly.ca, as you shop you can actually virtually try on glasses, input in your prescription if you have one and there's always amazing BOGO deals! Every single time I've shopped with Eye Buy Direct I've gotten a BOGO deal, it's incredible.

Another thing that surprised me was their customer service. I wrote a review about a pair of glasses that unfortunately were just super uncomfortable to wear and they reached out to me via email almost immediately asking if I wanted to exchange or even a refund! That level of service is top-notch. I recommend this site fully if you're someone who has their prescription and is looking for a fashionable pair of glasses or sunglasses. One thing I want to point out is their shipping time. You have to keep in mind that it takes time to actually make your lenses, especially if you have a prescription! Every prescription is different so it could take up to 2 weeks to ship, but once it has shipped it doesn't take long to receive it.

Date of experience: May 12, 2020