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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
248
value
3
shipping
3
quality
981
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8,046 reviews

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Canada
1 review
0 helpful votes
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Great service
May 15, 2023
Updated review

Everything was well done. Price, selection, time for delivery.

Date of experience: May 15, 2023

Was difficult to get the promotion
May 16, 2023
Previous review

Was difficult to get the promotion

Date of experience: April 16, 2023
Canada
1 review
0 helpful votes
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Replacement sunglasses for the car
May 14, 2023
Updated review

Ordering online was easy and convenient. Only issue is clearly with Fit. Other than that they get the job done

Date of experience: May 14, 2023

Ordering online was easy and convenient
April 19, 2023
Previous review

Ordering online was easy and convenient

Date of experience: April 19, 2023
Canada
1 review
0 helpful votes
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Not Great
June 13, 2023
Updated review

Prices are good but quality of the product is not great. I upgraded my son's lenses and they don't look upgraded to me. I think the upgrade was a waste of money.

Date of experience: May 14, 2023

Easy to order and great prices
April 19, 2023
Previous review

Easy to order and great prices

Date of experience: April 19, 2023
Canada
1 review
0 helpful votes
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Affordable yet fashionable!
May 14, 2023

Great to find this website and love the live chat option, just your Virtual camera never works just keep loading, please fix that

Date of experience: May 13, 2023
Canada
1 review
0 helpful votes
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Prompt and easy service.
May 13, 2023

Love this company, so easy to ask questions by chat or phone.

Date of experience: May 13, 2023
Mexico
1 review
0 helpful votes
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Great choices and easy to buy. Loved how you could try on the glasses instead of having to download a pic.

Date of experience: May 13, 2023
Canada
1 review
0 helpful votes
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Nice but flimsy
May 13, 2023
Updated review

My new glasses are very nice but kind of flimsy. I hope the protective blue coating stays on. I wonder why no cleaning cloth was sent.

Date of experience: May 12, 2023

Cynthia was fantastic and very good help
April 17, 2023
Previous review

Cynthia was fantastic and very good help. She made me feel very comfortable!

Date of experience: April 17, 2023
Canada
1 review
0 helpful votes
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Absolutely above the rest
May 12, 2023

Great website with lots of selections. Amazing filter that let me find the best frame and lens. When my order didn't turn out exactly the way expected, EBD went above and beyond to get it sorted out. Now I have a pair that works really well and super happy.

Date of experience: May 12, 2023
Canada
1 review
0 helpful votes
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Many choices and easy to order
June 10, 2023

A little difficult to find the appropriate size even after entering my perimeters.
Should have free shipping like other companies. If you offer a discount to then charge shipping what's the point

Date of experience: May 11, 2023
Canada
1 review
0 helpful votes
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Not bad to figure out lots to of frames to choose from.

Date of experience: May 9, 2023
Canada
1 review
0 helpful votes
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Great costumer service
May 9, 2023

Easy to communication. Friendly staff and website easy to navigate.

Date of experience: May 9, 2023
Canada
1 review
0 helpful votes
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Bifocals
June 8, 2023
Updated review

I found Eyebuydirect great to deal with….very quick to follow up with my order.

Date of experience: May 8, 2023

Found the prescription area short of spaces…
April 14, 2023
Previous review

Found the prescription area short of spaces…

Date of experience: April 13, 2023
Canada
1 review
0 helpful votes
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Glasses came in a timely fashion, in great quality, and for a fantastic price. I've bought 3 pairs of glasses from 2 separate orders and have been extremely satisfied both times.

Date of experience: May 8, 2023
Canada
1 review
0 helpful votes
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Great glasses
May 8, 2023

It's always easy to check what glasses I need, thank you I have a really good experience with my glasses

Date of experience: May 8, 2023
Canada
1 review
0 helpful votes
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Prescription Sunnys
May 7, 2023

So many choices, the site was easy to navigate.Was simple to plug in my prescription. My only qualm is that it said they were reflective and you can see my eyes. I recommend paying the upgrade.

Date of experience: May 6, 2023
Canada
1 review
0 helpful votes
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Impressed!
May 7, 2023

So far so good!
It was easy to fill in the measurements & to choose a frame

Date of experience: May 6, 2023
Canada
1 review
0 helpful votes
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Good purchase
May 6, 2023

It's okay. The software used to try the glasses is glitchy and slowed down my computer. Also it did not look realistic

Date of experience: May 6, 2023
Montana
1 review
0 helpful votes
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Fantastic that I am able to try on frames before purchase!

Date of experience: May 6, 2023
Canada
1 review
0 helpful votes
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Repeat Customer
May 5, 2023

I Love the glasses they offer and when I find a pair I really like I usually buy them in every colour. The prices and quality can't be beat. The try on function is so helpful and the very few times I have had to contact customer service they have been fast, efficient and friendly. Excellent customer service

Date of experience: May 5, 2023
Canada
1 review
0 helpful votes
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Belles et bonnes lunettes à bon prix
May 4, 2023
Updated review

Site pourrait être plus convivial. Pas possible de combiner toutes les formes de verres avec toutes les montures sans contour.

Date of experience: May 4, 2023

Site pourrait être plus convivial
May 9, 2023
Previous review

Site pourrait être plus convivial.

Date of experience: April 9, 2023