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The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
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Everything was well done. Price, selection, time for delivery.
Ordering online was easy and convenient. Only issue is clearly with Fit. Other than that they get the job done
Ordering online was easy and convenient
Prices are good but quality of the product is not great. I upgraded my son's lenses and they don't look upgraded to me. I think the upgrade was a waste of money.
Great to find this website and love the live chat option, just your Virtual camera never works just keep loading, please fix that
Great choices and easy to buy. Loved how you could try on the glasses instead of having to download a pic.
My new glasses are very nice but kind of flimsy. I hope the protective blue coating stays on. I wonder why no cleaning cloth was sent.
Cynthia was fantastic and very good help. She made me feel very comfortable!
Great website with lots of selections. Amazing filter that let me find the best frame and lens. When my order didn't turn out exactly the way expected, EBD went above and beyond to get it sorted out. Now I have a pair that works really well and super happy.
A little difficult to find the appropriate size even after entering my perimeters.
Should have free shipping like other companies. If you offer a discount to then charge shipping what's the point
Not bad to figure out lots to of frames to choose from.
Easy to communication. Friendly staff and website easy to navigate.
I found Eyebuydirect great to deal with….very quick to follow up with my order.
Found the prescription area short of spaces…
Glasses came in a timely fashion, in great quality, and for a fantastic price. I've bought 3 pairs of glasses from 2 separate orders and have been extremely satisfied both times.
It's always easy to check what glasses I need, thank you I have a really good experience with my glasses
So many choices, the site was easy to navigate.Was simple to plug in my prescription. My only qualm is that it said they were reflective and you can see my eyes. I recommend paying the upgrade.
So far so good!
It was easy to fill in the measurements & to choose a frame
It's okay. The software used to try the glasses is glitchy and slowed down my computer. Also it did not look realistic
Fantastic that I am able to try on frames before purchase!
I Love the glasses they offer and when I find a pair I really like I usually buy them in every colour. The prices and quality can't be beat. The try on function is so helpful and the very few times I have had to contact customer service they have been fast, efficient and friendly. Excellent customer service
Site pourrait être plus convivial. Pas possible de combiner toutes les formes de verres avec toutes les montures sans contour.

