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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
248
value
3
shipping
3
quality
981
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8,040 reviews

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Canada
1 review
0 helpful votes
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Prescription sunglasses
July 10, 2023
Updated review

It was a painless ordering process. I needed to exchange them as they were progressive and it messed with my balance and i couldnt tead a thing. I needed to reorder bifocals. Two different reps told me the opposite about my options. Apparently invisable line bifocals do not come in sunglasses. You cant get bifocal sunglasses. I had to order regular glass with a tint so they work like sunglasses. Hopefully the line won't be super noticeable... Not so painless getting all of it straightened around. Waiting on the new glasses to arrive.

Date of experience: June 10, 2023

Quick and easy
May 16, 2023
Previous review

Quick and easy

Date of experience: May 16, 2023
Canada
1 review
0 helpful votes
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Fast shipping, Cute Glass
June 9, 2023

No issues so far with the frames except I wish I had a cloth to clean them that wouldn't make them foggy like the ones I have that I got from my old glasses case.

Date of experience: June 9, 2023
Illinois
1 review
0 helpful votes
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Very Satisfied with my order!
June 8, 2023

I love the ability to try on my frames in the comfort of my own home. Beautiful quality glasses at affordable prices.

Date of experience: June 8, 2023
Canada
1 review
0 helpful votes
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Wonderful!
June 8, 2023

So far it's great! Hubby loves his new glasses. Great quality.

Date of experience: June 7, 2023
Canada
2 reviews
0 helpful votes
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Great service
June 7, 2023
Updated review

Really good so far..., loved my glasses, one pair a little smaller than expected, but good

Date of experience: June 6, 2023

Really good so far
May 13, 2023
Previous review

Really good so far

Date of experience: May 12, 2023
Canada
1 review
0 helpful votes
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Great site, good prices. Have had a couple flimsy pairs (Cella) which were quite nice but the arms broke easily. Also I have experienced an error with the "Try me on" function, where my image is distorted at first, until I rotate the phone into landscape and then back into portrait.

Date of experience: June 4, 2023
Canada
1 review
0 helpful votes
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Lightweight Frames- Spare
June 3, 2023

Easy searching options. "Try them on" is a good feature. Timely delivery.

Date of experience: June 3, 2023
Canada
1 review
0 helpful votes
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Great service
June 3, 2023

Very easy, pretty quick delivery, just as described.

Date of experience: June 2, 2023
Canada
1 review
0 helpful votes
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Amazing experience! Quick, easy and so affordable! Ordered 4 pairs and I'll be back!
The quality cannot be best for the price.
And I LOVE my bifocals!

Date of experience: June 2, 2023
Canada
1 review
0 helpful votes
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All the better to see my way
June 2, 2023

I have appreciated the speed of delivery, the skill and precision they were crafted with, and the variety of styles available.

Date of experience: June 2, 2023
Canada
1 review
0 helpful votes
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Eyeglasses and sun glasses
June 2, 2023

The entire process went smoothly, I placed an order for a pair of eyeglasses and sunglasses. I received my order within 7 days.

Date of experience: June 2, 2023
Canada
1 review
0 helpful votes
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Satisafite
June 2, 2023

Simple et rapide, bon service après vente.
Je recommande

Date of experience: June 2, 2023
Canada
1 review
0 helpful votes
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Fairly good experience!
June 2, 2023

Not as much selection as I was hoping. Frames were fairly good, but lens options seemed a bit limited if you have a smaller budget for benefits.

Date of experience: June 2, 2023
Canada
1 review
0 helpful votes
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Quick and easy - perfectly followed the prescription. Received our order the same day our optical service notified us our lenses were ready. Saved a bundle

Date of experience: June 2, 2023
Canada
1 review
0 helpful votes
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Easy website to use
June 1, 2023

Very easy website to use, amazing products. Customer service is awesome

Date of experience: June 1, 2023
Canada
1 review
0 helpful votes
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Great
June 1, 2023

So fast! So easy. From selecting the right frames and lenses all the way to delivery. Top notch!

Date of experience: June 1, 2023
Canada
1 review
0 helpful votes
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Toujours facile et pratique de magasiner! Merci votre site est vraiment convivial

Date of experience: June 1, 2023
Canada
1 review
0 helpful votes
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Good classic glasses
June 1, 2023

The online process was very smooth and simple. Make sure you measure properly and have an idea of how the glasses would fit your face.

Date of experience: May 31, 2023
Canada
1 review
0 helpful votes
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Absolute satisfaction.
May 31, 2023

Very good service. The glasses arrived before the indicated date and were amazing. I like it.

Date of experience: May 31, 2023
Canada
1 review
0 helpful votes
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The real deal
May 31, 2023

Wow I'm impressed of the my new way of shopping glasses and the price is unbelievable. My eyes are messed up and still they got what I needed.

Date of experience: May 30, 2023