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The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
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Found a pair of glasses I wanted in a medium, but there was no option for a standard mirrored lense, only a more expensive lense by a fair amount. I received the glasses and they'll do, but I definitely would've preferred them the size up.
Great choices with awesome prices
Second time for me and just love the convenience of shopping at home
The site is easy to use and the choices are great.
The service is good, they make sure we get the right product
Had a hard time entering my mailing address: the street address is 4088 rue d'Auvergne (in Sherbrooke, Quebec, Canada, J1C0C8)
Looking forward to seeing these! I am happy with the design and colour.
Biphocal was not what I expected, transition is too drastic, glasses are un wearable, after consulting with two different optometry shops, both were not impressed and told me they very rarely sell these kinds of glasses anymore.
Good selection of both lenses and frames. Had designer glasses as well.
Super service rapides et s en problème pour régler merci
Super et facile de commander des lunettes de vision
Always a great selection and great prices and sales
Great customer service, quality products, selection, prices and return policy if needed. Detailed information about the products also helpful. Order comes fairly quick.
At checkout, however, I was charged shipping when it said orders over $99 = free shipping. Not true.
Great selection and detailed information about the products.
At checkout I was charged shipping when it said orders over $99 = free shipping. Not true.
It was very easy, straightforward and painless Some lenses not available for preview, and the pupillary distance measuring could be better.
Great selection at fair prices. Easy to navigate website. Unfortunately the eyeglass I purchased did not fit my face and was uncomfortable to wear. I asked for a refund on that order and purchased a different eyeglass from EyeBuyDirect. The refund hasn't been processed yet but I am hopeful the refund will be issued without any difficulties.
Great selection at fair prices. Easy to navigate website
Fast service and delivery. Very pleased with my purchase of new prescription progressive lense eyeglasses.
I would have liked to buy only the frames - without any lens of any kind to save a little money since I wanted to get my own lenses made locally. But there is no option for no lens. The frames are definitely cheaper quality than I was hoping for. I didn't pay much for them which is the saving grace. However, I am worried that if I get lenses installed and have the local eyeglass store adjust the frames, that they will crack or break.
Today was my first time ordering and everything seemed straight forward.

