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Eyebuydirect Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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My glasses are beautiful. The px is great. I love them and I am extremely happy with the service.
Great overall experience. I love my new glasses so much, I ordered a second pair! So happy to have stumbled upon this site. Highly recommend to anyone who's thinking about making a purchase. Buy with confidence!
Lots of choices and good prices. I've purchased several pairs from Eyebuydirect!
Fairly ease process, but had to confirm my PD twice as it was not on my prescription.
Great experience 😁 Plenty of variety, great prices and excellent delivery times!
Je suis très satisfaite! Les lunettes sont parfaite je l'es ai reçu en peu de temps. Merci à vous!
Trying to buy Burgundy coloured glasses and hsve received teo pairs now. One is bright red and the other is pink. One was described as burgundy on the website and the other one was described as Crimson. They both looked like they would be burgundy. Very difficult to choose and find the colour I want.
Platform super easy to navigate! Love the filters and options for lenses.
Super bonne service et résultat des lunette que je vois bien
Limited shapes in colour and material that I liked. Sent glasses with mixed up prescription. Which took a bit to figure out. Customer service was great with understanding and ideas, suggestions.
It is hard for me to pick out new frames. The "Try it on " feature is really nice.
Would definitely recommend site to family and friends. Will buy more glasses from your site.
After reviewing several frames, I found exactly what I was looking for, at a great price and shipping free.
I am satisfied with my purchase. I have bought before.
Read my live chat record. I had a terrible experience. After all the purchases i have made i am extremely disappointed.
Great products and excellent customer service and very knowledgeable agent
Easy experience, fun to see how the glasses look on your face.
Problem with confirmation code being sent to the wrong email on an existing account
Pretty great but I just have trouble after I select the type of glasses I want ie progressive. Couldn't get past that point and had to contact my son to help me out! Glasses prescription is great! Didn't like first frames but a helpful person on the phone helped me choose another set. Love them!
Signed up for a 30% off code and free shipping. Suddenly disappeared when it comes time to pay. Not happy, may not buy from here again.
Signed up for a 30% off code and free shipping. Suddenly disappeared when it comes time to pay. Not happy, will not buy from here again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members