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The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
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WOW!
I have never experienced progressive glasses that fit so perfect!
Always with other purchases, had to wait and pay so much more just and then,
Having to have made adjustments for comfort.
My new Eyebuydirect glasses. Perfection and so comfortable, hard to believe
WOW, the exceptional service, by customer service & emails.
EYEBUYDIRECT,should be called *EYE BUY"PERFECTION"DIRECT*
Extremely pleased with my Regular glasses& Sunglasses all progressive lenses.
Now my info is all on file accessible 24/7. If a loss occurs service within a few days.
Fantastic thanks you so much. I will be back!
Quick and easy, first pair wasn't great, the second one is better, still the spectrum of the glasses is not as good as from the local optometrist. Good value for my money though!
I found the ease of shopping for my new glasses was very appealing. I like how you can virtually try on your glasses as well as the many selections to choose from.
Easy proccess, but alot of choices (almost too many).
The items arrived in a timely manner, well packed.
All glasses seem to do what they are suposed to be doing.
I am over the top happy with my new pair of Ray-Ban's. The same pair, at my optometrist office, was at a 50%+ higher price point.
I would really appreciate photos of models wearing the ray-ban brand! Thanks or asking!
It was good. I am not sure what they will look like on me but I love what I picked
Satisfait l'achat et très satisfait du service lorsqu'il y a des problèmes
Easy to navigate website with good options. Read somewhere the processing was fast but after multiple days I found that 'fast service' was only for USA. The FAQ mentions it can take a couple of weeks. It took a few days from purchase to start preparing my order and more than 10 days to mail and once shipped took less than 48hrs. Good quality but long wait.
Ordered two frames, one was received broken. After corresponding with Eyebuydirect, I received a replacement pair in 10 days. Was very satisfied with their products, price and customer service.
I ordered two glasses and they both fit perfectly. Both are progressive glasses.
Shopping great but it should automatically include the latest promo code that is available for the shopping cart discount.
Glasses are always beautiful and top quality, better than classic $500 eye-glasses from your optometrist store. I first started with a pair of prescription glasses, and these exceeded my expectations! Next I bought a pair blue light protection to use while in front of my laptop. Also awesome, next I got eye surgery(LASIK) but that didn't stop me. I got a pair of sunglasses for me and my husband. I will keep buying, this is a great online shop
Very easy to use and I received them quicker than I expected. All good
Grand choix, couleur fidèle aux photos, bonne qualité.
Difficile d'adapter les lunettes et la transition pourrait être de meilleure qualité
Mais très satisfaite en globalité

