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Eyebuydirect

4.6

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
248
value
3
shipping
3
quality
981
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8,057 reviews

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Canada
1 review
0 helpful votes
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WOW!
I have never experienced progressive glasses that fit so perfect!
Always with other purchases, had to wait and pay so much more just and then,
Having to have made adjustments for comfort.
My new Eyebuydirect glasses. Perfection and so comfortable, hard to believe
WOW, the exceptional service, by customer service & emails.
EYEBUYDIRECT,should be called *EYE BUY"PERFECTION"DIRECT*
Extremely pleased with my Regular glasses& Sunglasses all progressive lenses.
Now my info is all on file accessible 24/7. If a loss occurs service within a few days.
Fantastic thanks you so much. I will be back!

Date of experience: March 8, 2024
Canada
2 reviews
0 helpful votes
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Perfect
March 6, 2024

Glasses are perfect. Little time to adjust but I love them. Pretty quiet k ser ice

Date of experience: March 6, 2024
Canada
1 review
0 helpful votes
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Great service!
March 5, 2024

Quick and easy, first pair wasn't great, the second one is better, still the spectrum of the glasses is not as good as from the local optometrist. Good value for my money though!

Date of experience: March 4, 2024
Canada
1 review
0 helpful votes
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Better than I expected
February 26, 2024

I found the ease of shopping for my new glasses was very appealing. I like how you can virtually try on your glasses as well as the many selections to choose from.

Date of experience: February 26, 2024
Canada
1 review
0 helpful votes
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Easy proccess, but alot of choices (almost too many).
The items arrived in a timely manner, well packed.
All glasses seem to do what they are suposed to be doing.

Date of experience: February 23, 2024
Canada
1 review
0 helpful votes
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Great
February 19, 2024

Great value for what we were looking for; coupon was an amazing added bonus!

Date of experience: February 19, 2024
Canada
3 reviews
0 helpful votes
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John
February 17, 2024

I love the fact that they are quick with returns if you do not like a product

Date of experience: February 17, 2024
California
1 review
0 helpful votes
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Incredible pricing and product!
February 15, 2024
Updated review

I am over the top happy with my new pair of Ray-Ban's. The same pair, at my optometrist office, was at a 50%+ higher price point.

Date of experience: February 14, 2024

I would really appreciate photos of models wearing...
January 18, 2024
Previous review

I would really appreciate photos of models wearing the ray-ban brand! Thanks or asking!

Date of experience: January 17, 2024
Canada
1 review
0 helpful votes
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Lunette
February 13, 2024

Très bon et facile a procéder j'ai bien apprecier

Date of experience: February 12, 2024
Canada
1 review
0 helpful votes
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New sunglasses
February 12, 2024

It was good. I am not sure what they will look like on me but I love what I picked

Date of experience: February 12, 2024
Canada
1 review
0 helpful votes
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Nice glasses but not a five
February 11, 2024

Glasses are nice other than the arms are pretty flimsy

Date of experience: February 11, 2024
Canada
1 review
0 helpful votes
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Mais Lunette
February 9, 2024

Satisfait l'achat et très satisfait du service lorsqu'il y a des problèmes

Date of experience: February 9, 2024
Canada
2 reviews
0 helpful votes
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Love my new glasses
February 8, 2024

Will def buy from you again. Love the virtual try ons

Date of experience: February 8, 2024
Virginia
1 review
0 helpful votes
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Easy to navigate website with good options. Read somewhere the processing was fast but after multiple days I found that 'fast service' was only for USA. The FAQ mentions it can take a couple of weeks. It took a few days from purchase to start preparing my order and more than 10 days to mail and once shipped took less than 48hrs. Good quality but long wait.

Date of experience: February 8, 2024
Canada
1 review
0 helpful votes
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Ordered two frames, one was received broken. After corresponding with Eyebuydirect, I received a replacement pair in 10 days. Was very satisfied with their products, price and customer service.

Date of experience: February 7, 2024
Canada
1 review
0 helpful votes
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Perfect fit
February 1, 2024

I ordered two glasses and they both fit perfectly. Both are progressive glasses.

Date of experience: February 1, 2024
Canada
1 review
0 helpful votes
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Satisfied but not Wowed.
February 2, 2024

Shopping great but it should automatically include the latest promo code that is available for the shopping cart discount.

Date of experience: January 26, 2024
Canada
1 review
0 helpful votes
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I keep getting more glasses!
January 25, 2024

Glasses are always beautiful and top quality, better than classic $500 eye-glasses from your optometrist store. I first started with a pair of prescription glasses, and these exceeded my expectations! Next I bought a pair blue light protection to use while in front of my laptop. Also awesome, next I got eye surgery(LASIK) but that didn't stop me. I got a pair of sunglasses for me and my husband. I will keep buying, this is a great online shop

Date of experience: January 25, 2024
Canada
1 review
0 helpful votes
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I can see
January 23, 2024

Very easy to use and I received them quicker than I expected. All good

Date of experience: January 23, 2024
Canada
1 review
0 helpful votes
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Very happy with everything
January 21, 2024

Grand choix, couleur fidèle aux photos, bonne qualité.

Difficile d'adapter les lunettes et la transition pourrait être de meilleure qualité
Mais très satisfaite en globalité

Date of experience: January 21, 2024