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Eyebuydirect Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I used a coupon that gave me a good discount. Thanks for the good promotions!
Fast and easy. Great prices. Very happy with the glasses. Site is easy to use. Great selection..
Great first experience! Found the website easy to use. Appreciated the ability to visualize how the glasses would look on me before buying.
Ordered both prescription sun glasses and just love them.
Stylish,fast delivery in 4-5 days and I can see really well!
Easy to shop and lots to chose from
Look nice and fitted perfectly. I am glad I got the 2 part eye measurement, to me that was really important.
Fairly easy to navigate and options are easy to understand.
Pretty good besides a 15-minute period during which the website would not let me add the finalized glasses to my cart (both on desktop and mobile, and wifi was working perfectly for all other sites)
Easy to order, I like the try on features. And the price is great!
Getting new prescription eyeglasses was easy and a smoother shopping experience than I anticipated
Its been fine i needed adjustments i was able to get close by, no biggie
Website works well (compared to others). Best price I could find.
Nice and reliable. Fast shipping and easy Nice and reliable. Fast shipping and easy Nice and reliable. Fast shipping and easy
Très long processus d'achat, mais heureusement c'est arrivé à temps!
Wasn't completely satified with the end result. Customer Service made sure I was satisfied in the end.
There wasn't anywhere to enter POWER30, to get 30% off, when checking out. As a senior, I sure could've used that 30%.
Also, I found the frame a little big and there are no separate nose pads so the frame tends to slip. I'll know what to look for next time.
There wasn't anywhere to enter POWER30, to get 30% off, when checking out. As a senior, I sure could've used that 30%.
I kept getting a message (Unfortunately, we are unable to fit the frame you selected with the prescription you entered) for frames I really wanted -- don't understand. Also, I found it a difficult to 'correct' things -- landed up having to start all over.
Quick and easy choices and prompt delivery. Quality of frame could be a bit better and maybe a bit more stylish... not that solid but ample but lenses are spot on!... Can see very clearly... Overall I am pleased and pricing as compared to all optometrists is very reasonable.
Bien satisfait. Merci service impeccable sur toute la ligne.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members