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Extreme Terrain

4.5

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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50,998 reviews

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New Mexico
1 review
0 helpful votes
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Bumpers
January 3, 2025

Have received part of my order and can't wait to get the rest of the order. Very happy with the bumper.

Date of experience: December 24, 2024
Oklahoma
2 reviews
0 helpful votes
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Shipping
January 3, 2025

Expected the item to come in a package with some padding, but that's not how I got it. Received in it's normal packing which was slightly damaged.

Date of experience: December 23, 2024
Support R. β€” Extreme Terrain Rep
over a year old

Hello Robert,

I'm sorry to hear about your order getting damaged. I tried to call but wasn't able to leave a voicemail. If you would like to do a return, please feel free to contact us and I would be happy to start that for a replacement or refund.

I issued a refund for the shipping cost of $5.98 to your original payment method. Again, I want to apologize for any inconvenience this may have caused you, and have issued a voucher for your next order. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.

Thanks,
Desiree

Tennessee
1 review
0 helpful votes
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Satisfied customers
January 3, 2025

I was very satisfied with my purchase and satisfied with the timing of the delivery, one was a little late

Date of experience: December 23, 2024
Florida
1 review
0 helpful votes
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Great product
January 3, 2025

As the title says, really happy with the cover. Install was easy, took between 45 minutes to an hour by myself in low light.

Date of experience: December 23, 2024
Massachusetts
1 review
0 helpful votes
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On time
January 3, 2025

The items were received on time! The communication was great

Date of experience: December 23, 2024
Kentucky
1 review
0 helpful votes
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Great Bumper
January 2, 2025

Only four stars because the plastic keepers for the bumper bolts don't work very well if you are working without any help other than that it looks great.

Date of experience: December 23, 2024
California
1 review
0 helpful votes
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Perfect timing
January 2, 2025

My experience was great went online searched for my item added it to my car checked it out got delivered before Christmas. Great quality products and fast shipping will definitely be purchasing more orders in the near future.

Date of experience: December 23, 2024
Tennessee
1 review
0 helpful votes
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2022 Firecracker Red JL 2Dr
January 2, 2025

Excellent service quick shipping I will order again from this company

Date of experience: December 23, 2024
California
1 review
0 helpful votes
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Nice running boards
January 2, 2025

The Rocker running boards are a very nice, very modern looking boards, I love the coating. The ground clearance stays almost the same. To get in and out of my truck is not as smooth as I thought it would be maybe the drop side step boards might have been better to access my truck.

Date of experience: December 23, 2024
Ohio
1 review
0 helpful votes
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Outstanding service
January 2, 2025

I had the most helpful technician when placing my order. Help me find the correct parts and laced my order.

Date of experience: December 19, 2024
Illinois
1 review
0 helpful votes
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Perfect
January 2, 2025

I'm not good@ ordering anything but I got thru itπŸŽ…πŸ€”πŸ€·πŸ€£πŸ€£πŸ€£

Date of experience: December 29, 2024
Ohio
1 review
0 helpful votes
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Great products fast delivery
January 2, 2025
Updated review

Always fast easy an reliable I love that u can look up anything you need very user friendly if you do need help they always respond in a timely manner The products are always exactly what they described. Prices are reasonable

Date of experience: December 22, 2024

Great parts
October 22, 2024
Previous review

Easy fast reliable parts ordered online every time shows up before it's supposed to

Date of experience: October 9, 2024
California
1 review
0 helpful votes
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Great experience with this company
January 1, 2025

They had very helpful info. On website to help with ordering right size on my product. Easy ordering, great customer service! Prices were good and got my package on time! Thanks

Date of experience: December 22, 2024
North Carolina
1 review
0 helpful votes
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Intake
January 1, 2025

Great products with great descriptions! We got the right intake that fit out expectations!

Date of experience: December 22, 2024
Texas
1 review
0 helpful votes
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Great product
January 1, 2025

Quick shipping and product was exactly as described. Thank you.

Date of experience: December 22, 2024
Oregon
1 review
0 helpful votes
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Mirror relocation bracket
January 1, 2025

I had bought this product years ago it had 4 tic welds to attach to the piece that went to the body of the jeep. It sadly broke. I bought it again this go around it looks like they really improved the welding areas and the metal seems to be a lot better than the first time.

Date of experience: December 22, 2024
North Dakota
1 review
0 helpful votes
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Air filter delema
January 1, 2025

Bought 2006 jeep cold air intake from banks,looked on website they had it ordered and fit great. Guess it helps finding a good site to order from,thanks again

Date of experience: December 21, 2024
Washington
1 review
0 helpful votes
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I ordered these for Christmas and they arrived quickly and are easy enough for my boys to install. I would highly recommend buying your Jeep add-ons from Extreme Terrain.

Date of experience: December 21, 2024
Wisconsin
1 review
0 helpful votes
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It would be great if I could get a bag for them. I am very happy to get the straps before xmas thank you for everything you did to make it happen.

Date of experience: December 21, 2024
Minnesota
1 review
0 helpful votes
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Zappos fast!
December 31, 2024

I was surprised to receive my order so quickly! It's a big part that was packed really nicely. I'm excited to see how it on my Bronco.

Thanks guys, Merry Christmas

Date of experience: December 21, 2024