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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I tried buying several items. My first order was cancelled, my sales rep said this software they have will sometimes cancel an order. We reentered all the information again and the sale was delayed several days. (ordered tires, wheels, running boards) It finally came in and everything was great. I then tried to order a lift kit, decals and tire sensors. Again my order was cancelled. My sales rep was also frustrated and said he didn't know why it was cancelled again. I then went to a local shop and bought the lift kit ($1300.00) and other items needed. You have a great "Business Prevention Department" I'm shopping else where now.
Very easy to purchase from. Pick part, pay, and part arrives a few days later
They made it very easy to get the parts I needed for my older jeep and sent it right away. Thank you
I called regarding a canceled order and was inquiring about the status of my refund.
Nick was very informative and provided the highest level of professionalism.
Could haven't asked for better customer service.
Received my order quickly, even though we live in the boonies and it was the Christmas season. Looking forward to installing my new running boards! Thanks
Delivery as expected and quickly. Painless ordering process. However, the Barricade roof rack was damaged under wrapping, with several spots where the finish was flaking off or actually ground down to the metal. Look likes errant tool marks.
Still haven't received my order and no one has responded at all about my order, very disappointing that you can not communicate or let me know when order is going to be delivered,, it was processed from my account on the 27 of December, I need verification of order
Happy with the quality of the bed sliders. I personally like the Mopar ones better because they are OEM, but these are just as sturdy and at a better price.
Took a few days longer than what was expected, but that was most likely due to the holidays. The mirror was a perfect fit.
Delivery had no issues other than they are usually a day or two late
I got my order on time before the rain, no instructions, extra pieces, and the video they put out some pieces in the wrong place. With some help with Google I got them in the right place and they work great.
Order was correct and on time. Would order from them if I needed something.
Process was easy. Took a couple of extra days, but that was the carrier.
Mike was awesome! Very professional and helpful and genuinely cared about my order! Thanks Mike!
Bought a new clutch master and slave cylinder for my 97 wrangler. Part exceeded my expectations. Was all metal with a braided line very durable and work well, no issues bleeding it. I used a bench hold the master and filled it with fluid pulled the slave down to the floor disconnect the plastic piece that's holds it and pumped it like 15 times put the plastic back on closed the master and installed the unit pre held worked like a charm
Great customer service and part selection. Shipping takes forever. Ordered a 15$ rubber exhaust insulator and took a week and a half
Arrived with broken housing,
Took two weeks to arrive.
This order did not go well
Steve,
I have sent you a follow up email regarding your review, At your earliest convenience please feel free to respond to me and I look forward to assisting you.
Kelly
The product was arrived exactly as advertised. I appreciate the YouTube video that had previously been posted. It was a good visual reference to see how they would fit my JLU.
Ordering was simple, and delivery was quick. To bad I got in an accident before it got delivered. But it's one less part i have to order now.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Matthew,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly