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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Ordered KNN filters for my first transaction and an aluminum skid plate for my Gladiator and so far I am very happy with both- prices are good, shipping is fast. What's not to love about that?
Working with Mike in customer service was great. He took the time to look for what I was requesting. Today I was to receive my order, it's after 5 and I have yet to receive it. Also, I was to get a call to schedule the install with Finish Line. Still waiting.
This was my first purchase from Extreme Terrain. I quickly learned that they have a great selection and the transaction was extremely easy.
Easy shopping. Reviews were helpful. Quick shipping. It is what it is.
Found what i was looking for,fast delivery, great experience!
This exhaust is very nice and pretty easy to install, I had to remove the cross plate to get the front section off but it was pretty easy and I didn't had to use any words 😂
Ordered and items shipped quick. I did not get a shipping confirmation or number.
5 stars customer service is right on. Will definitely recommend
Extreme Terrain makes finding annoying accessories easy. Even fir a guy born in'62.
Paid extra for 2 day delivery and after two days still waiting. Guess I should not have paid extra and just waited like I would have had to do with the other vendors I was looking at.
Mike,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
I purchased a set of gorgeous truck wheels from Extreme Terrain on Monday, and to my surprise, they arrived by Wednesday—just two days for shipping! The wheels are stunning, and my factory Toyota center caps fit perfectly, adding a seamless look to my truck.
I made a mistake by forgetting to enter their promo code for purchases over $2000, but ET went above and beyond by sending me a set of quality lug nuts for free—an incredibly kind gesture that shows their commitment to customer satisfaction.
Thank you, Extreme Terrain, for the excellent service and incredible wheels! Highly recommended!
Web sight ok no need to change any thing need a US number to call if there is a problem
I read the numerous warnings online and took a chance anyways with Extreme Terrain. They processed my order, accepted my funds and never shipped the item. It was not until I contacted them several weeks later that I was informed that they sold me an item that they did not in fact have in stock. No apology or attempt to rectify the error. Based on many forum posts, this sounds like standard practice for this company. I will not be purchasing from them in the future given the many other auto parts suppliers that seem to go above and beyond for their customers.
John,
Thank you for taking my call today, it was my pleasure assisting you.
Kelly
Very good have received my orders either on or before my delivery date.
I haven't received the parts yet; but the ordering process was seamless.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ron,
I'm sorry about the delay! I left a detailed voicemail but wanted to reach out here as well. We have been experiencing a lot of weather delays earlier this week from the snow. The good news is that according to the FedEx tracking it should be delivered today (1/10/25)! It left the local FedEx hub in Richfield this morning and states "Your driver Walid is on the way."
Also I'm sorry they haven't given you a scheduled appointment yet. We have a special team that handles scheduling installs and they tried to email. At your convenience if you have not received the email, if you would want to call to set up the appointment, the install team can be reached at (866)262-5899.
I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thank you,
Desiree