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Extreme Terrain

4.5

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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50,963 reviews

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Kentucky
1 review
0 helpful votes
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Wrangler hitch
September 13, 2022

No mounting hardware included (missing 2 bolts and flange washers). Also does not include brackets for rear bumber mount

Date of experience: August 14, 2022
Colorado
1 review
0 helpful votes
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JK front bumper and skid plate
August 14, 2022

Bumper and skid were delivered on time and in good packaging. Installation was a little longer than planned and installed per directions and YouTube.

Date of experience: August 14, 2022
New York
1 review
0 helpful votes
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Excellent
August 14, 2022

My experience was great! The grille was exactly what the site said and I got it in 2 days.

Date of experience: August 14, 2022
Illinois
1 review
0 helpful votes
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Easy
August 14, 2022

The site is easy to navigate and the products are quality. Overall a great experience.

Date of experience: August 14, 2022
Texas
1 review
0 helpful votes
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Guys, this is a site that I've followed for quite a long time. I've watched a ton of videos you guys create, and engage a lot with the user loaded pics. But you gotta re-evaluate a few things. Owning a Jeep Wrangler has been a dream of mine decades in the making, and I finally made that a reality in February when I took delivery of the custom 2022 Willys I built at the dealership the previous October. As with all Jeeps, the real fun is after purchase when you can customize and personalize the Jeep to really be your own. That's the phase I'm in right now.

I finally pulled the trigger on my first purchase with you guys, and before I could even get a tracking number I'm bombarded with "how'd we do" emails, "give us a review" emails, and an entire stream of marketing emails. It's simply too much.

First- I have no idea "how you did"... I haven't even received the product, I haven't checked the quality, I haven't used your customer service... all things that need to happen in order to tell me "how you did".

Second- the sheer number of marketing emails I've received in the past few days has been nothing short of deluge. I finally unsubscribed, and now you're lost a name in your customer file, and the ability to reach me to try and generate further sales and experiences. Please take a look at your post purchase flow... I can't be the only customer of yours experiencing this.

Lastly- my end of day rating could very well turn into a 5 star, but again, please reference the above to understand the context of why it is where it is today.

I honestly wish you all nothing but the best, and I'll continue to check in on your site from time to time, but for now my focus is just on receiving my order and going from there.

Many thanks.

Date of experience: August 14, 2022
California
1 review
0 helpful votes
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Mirrors do not fit
September 13, 2022

I need to return this item. Your website claims these mirrors will fit a 2021 Jeep Wrangler and hey don't.

Date of experience: August 14, 2022
Georgia
1 review
0 helpful votes
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Super quick!
August 14, 2022

Great prices. Shipping was ridiculously quick! Very happy with the order. Now to install!

Date of experience: August 14, 2022
North Carolina
1 review
0 helpful votes
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Strong and durable
August 14, 2022

Very great product easy to assemble it Fit really great and looks awesome

Date of experience: August 14, 2022
California
1 review
0 helpful votes
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JLJT Pods
August 13, 2022

Customer Service agent was very helpful with guiding me through the order process. The item works perfectly and improved the sounds drastically! Thank You!

Date of experience: August 13, 2022
Texas
1 review
0 helpful votes
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Everything turned out great
August 13, 2022

I loved the experienced everything turned out great.

Date of experience: August 13, 2022
Colorado
1 review
0 helpful votes
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Red Rock Jeep JL trailer hitch
August 13, 2022

Delivery was super fast and the product matched the description perfectly. Will be buying from Extreme Terrain again.

Date of experience: August 13, 2022
Florida
1 review
0 helpful votes
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Nice Steps
August 13, 2022

Easy to install and love how they look on my Jeep. Very happy with them.

Date of experience: August 13, 2022
Pennsylvania
1 review
0 helpful votes
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Weather tech Mat for 2022 Rubicon
August 13, 2022

Came quickly and satisfied with the quality of product

Date of experience: August 13, 2022
Tennessee
2 reviews
0 helpful votes
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Better delivery
August 13, 2022

The fed x company who you use for delivery left my expensive package at the mailbox, my house is 2.5 miles from the mailbox, I'm lucky the crack heads didnt steal it.

Date of experience: August 13, 2022
New York
1 review
0 helpful votes
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Nice Fit
August 13, 2022

Quick shipping, nicely packaged and it fits like a glove.

Date of experience: August 13, 2022
California
1 review
0 helpful votes
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Easy ordering and timely delivery
August 13, 2022

Product arrived on time and perfect condition in hefty box. Instructions were great and materials are very good.

Date of experience: August 12, 2022
Massachusetts
1 review
0 helpful votes
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Always a pleasure
August 12, 2022

Love extreme terrain. Customer service was very helpful with my order.

Date of experience: August 12, 2022
California
1 review
0 helpful votes
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Dual exhaust system
August 12, 2022

The only problem I had is the kit that was delivered was for the double cab and I have the access cab so I had to cut 10 inches off but that was no big deal. Everything else fit great and it sounds great.

Date of experience: August 12, 2022
Florida
1 review
0 helpful votes
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Very happy
August 12, 2022

Ordered running boards. Great price, great quality. Delivered very quickly. Instructions were clear, installation was easy. Will not hesitate to order again from Extreme Terrain.

Date of experience: August 12, 2022
Tennessee
1 review
0 helpful votes
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Excellent and prompt service
August 12, 2022

Excellent service and prompt delivery! I received the side steps I ordered in 2 days! Will definitely shop again!

Date of experience: August 12, 2022