Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
No mounting hardware included (missing 2 bolts and flange washers). Also does not include brackets for rear bumber mount
Bumper and skid were delivered on time and in good packaging. Installation was a little longer than planned and installed per directions and YouTube.
Guys, this is a site that I've followed for quite a long time. I've watched a ton of videos you guys create, and engage a lot with the user loaded pics. But you gotta re-evaluate a few things. Owning a Jeep Wrangler has been a dream of mine decades in the making, and I finally made that a reality in February when I took delivery of the custom 2022 Willys I built at the dealership the previous October. As with all Jeeps, the real fun is after purchase when you can customize and personalize the Jeep to really be your own. That's the phase I'm in right now.
I finally pulled the trigger on my first purchase with you guys, and before I could even get a tracking number I'm bombarded with "how'd we do" emails, "give us a review" emails, and an entire stream of marketing emails. It's simply too much.
First- I have no idea "how you did"... I haven't even received the product, I haven't checked the quality, I haven't used your customer service... all things that need to happen in order to tell me "how you did".
Second- the sheer number of marketing emails I've received in the past few days has been nothing short of deluge. I finally unsubscribed, and now you're lost a name in your customer file, and the ability to reach me to try and generate further sales and experiences. Please take a look at your post purchase flow... I can't be the only customer of yours experiencing this.
Lastly- my end of day rating could very well turn into a 5 star, but again, please reference the above to understand the context of why it is where it is today.
I honestly wish you all nothing but the best, and I'll continue to check in on your site from time to time, but for now my focus is just on receiving my order and going from there.
Many thanks.
I need to return this item. Your website claims these mirrors will fit a 2021 Jeep Wrangler and hey don't.
Great prices. Shipping was ridiculously quick! Very happy with the order. Now to install!
Very great product easy to assemble it Fit really great and looks awesome
Customer Service agent was very helpful with guiding me through the order process. The item works perfectly and improved the sounds drastically! Thank You!
I loved the experienced everything turned out great.
Delivery was super fast and the product matched the description perfectly. Will be buying from Extreme Terrain again.
Easy to install and love how they look on my Jeep. Very happy with them.
Came quickly and satisfied with the quality of product
The fed x company who you use for delivery left my expensive package at the mailbox, my house is 2.5 miles from the mailbox, I'm lucky the crack heads didnt steal it.
Product arrived on time and perfect condition in hefty box. Instructions were great and materials are very good.
Love extreme terrain. Customer service was very helpful with my order.
The only problem I had is the kit that was delivered was for the double cab and I have the access cab so I had to cut 10 inches off but that was no big deal. Everything else fit great and it sounds great.
Ordered running boards. Great price, great quality. Delivered very quickly. Instructions were clear, installation was easy. Will not hesitate to order again from Extreme Terrain.
Excellent service and prompt delivery! I received the side steps I ordered in 2 days! Will definitely shop again!
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If

