Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Extreme Terrain

Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
How would you rate Extreme Terrain?
grey stargrey stargrey stargrey stargrey star

Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

Instant Feedback

50,900 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Leysa U.
Unfollow Leysa U.
Share Review
Report Review

Ordering Online is Hassle Free!
September 18, 2022

Easy to use... no hassle. Very user friendly! Will definitely use again!

Date of experience: September 18, 2022
New York
1 review
0 helpful votes
Follow Brittany A.
Unfollow Brittany A.
Share Review
Report Review

Horrible purchase
October 18, 2022
Updated review

A lot of stuff is out of stock and it doesn't show until you get ready to pay. Then my order was lost.

Date of experience: September 18, 2022

A lot of stuff is out of stock and it doesn't show...
September 11, 2022
Previous review

A lot of stuff is out of stock and it doesn't show until you get ready to pay

Date of experience: September 11, 2022
Wisconsin
1 review
0 helpful votes
Follow Kimberly T.
Unfollow Kimberly T.
Share Review
Report Review

Jl floor mats
September 18, 2022

Love the mats! Exactly what I was looking for, for my jeep!

Date of experience: September 18, 2022
Pennsylvania
1 review
0 helpful votes
Follow Mark V.
Unfollow Mark V.
Share Review
Report Review

Fast delivery
September 18, 2022

I had my order in hand within 2 days of ordering. Thank you!

Date of experience: September 18, 2022
Oregon
1 review
0 helpful votes
Follow Jordan Y.
Unfollow Jordan Y.
Share Review
Report Review

Great product
September 17, 2022

Easy and a lot of fun buying upgrades. Need a store near me.

Date of experience: September 17, 2022
Nevada
2 reviews
0 helpful votes
Follow David L.
Unfollow David L.
Share Review
Report Review

Awesome
September 17, 2022

Bought this to repair daughters jeep. Kit came on time, and complete. Kit even had the instalation tool. Kit had great instructions, will definitely remember this for future orders.

Date of experience: September 17, 2022
Maine
1 review
0 helpful votes
Follow Christopher U.
Unfollow Christopher U.
Share Review
Report Review

Red Rock running boards
September 17, 2022

Ordering was great, delivery ahead of schedule, installation easy and they look great!

Date of experience: September 17, 2022
California
1 review
0 helpful votes
Follow Astrid D.
Unfollow Astrid D.
Share Review
Report Review

Amazing
September 17, 2022

Just as described! Shipping was fast & received my order in just a few days! Would def order again soon!

Date of experience: September 17, 2022
Bahamas
1 review
0 helpful votes
Follow Jackie R.
Unfollow Jackie R.
Share Review
Report Review

Easy ordering
September 17, 2022

Finding and ordering was simple. Quick delivery. No issues at all.

Date of experience: September 17, 2022
Connecticut
1 review
0 helpful votes
Follow Brian F.
Unfollow Brian F.
Share Review
Report Review

Great customer service
September 17, 2022

I placed the order on the 10th and received it on the 14th. I had logged into my account and saw that the shipping date was 9/22 and cancelled the ordered. I then received an email later that evening stating the parts had shipped. The customer service was excellent with handling the situation.

Date of experience: September 17, 2022
Illinois
1 review
0 helpful votes
Follow Pam N.
Unfollow Pam N.
Share Review
Report Review

Great looking wheels
September 17, 2022

Fast delivery and very good looking on my jeep very happy with the look of my jeep now

Date of experience: September 17, 2022
Colorado
1 review
0 helpful votes
Follow Ever S.
Unfollow Ever S.
Share Review
Report Review

The site really easy to place the order, also easy to track your order online with confirmation emails.
Definitely looking forward to order more.

Date of experience: September 16, 2022
Oregon
1 review
0 helpful votes
Follow David H.
Unfollow David H.
Share Review
Report Review

Great products and quick shipping
September 17, 2022

Easy ordering and quick shipping. They had what I wanted at a reasonable price.

Date of experience: September 16, 2022
Idaho
1 review
0 helpful votes
Follow Tiffany Q.
Unfollow Tiffany Q.
Share Review
Report Review

Super easy and quick
September 16, 2022

Favorite place to buy stuff for my Jeep. We'll continue to spend every least cent I make here!

Date of experience: September 16, 2022
North Carolina
1 review
0 helpful votes
Follow Brennan K.
Unfollow Brennan K.
Share Review
Report Review

Just what it looked like.
September 16, 2022

Easy, quick, as advertised. Install video was also helpful.

Date of experience: September 16, 2022
Michigan
1 review
0 helpful votes
Follow Martha L.
Unfollow Martha L.
Share Review
Report Review

Fast shipping!
September 16, 2022

Arrived quickly. Just what I ordered. Good experience. Will use this website again.

Date of experience: September 16, 2022
Florida
2 reviews
0 helpful votes
Follow Christian G.
Unfollow Christian G.
Share Review
Report Review

Satisfied
September 16, 2022

Just received my MBRP turn down exhaust for my 2022 Toyota Tacoma and I absolutely love it! The shipping was great and came to my house within three days.

Date of experience: September 16, 2022
Canada
1 review
0 helpful votes
Follow Marshall A.
Unfollow Marshall A.
Share Review
Report Review

Ordered a complete Dana 44 front axle kit. Initially it was sent out without a description thus when UPS received it at their shipping warehouse they sent it back to Extreme terrain as it would take way too long to go through Canadian customs with no Information attached to it. So, I call get it all straightened out and they offer me a $25 gift card on my next order for the inconvenience. Which i felt was more of a joke because I spent just $950 with them. To Top it all off though when the parts finally did arrive I noticed the box felt extremely light. To my surprise there was only 2 pieces out of 14 in the box... One inner axle and one outer axle nothing else. Not even the universal joint to connect them. So, I call them back up and eventually request to speak to a manager as he and the regular employee just kept saying "that sounds like a incomplete order and we don't have those in stock anymore so we can refund you".
So, I say alright when can I get my money back from you guys. As I am beyond done with their customers service at this point.
I am notified that once they receive the $200 worth of parts they sent me in their USA warehouse and process them back in stock it will take 3-5 business days. Therefore, I wont see my $950 for another several weeks. This is unacceptable and certainly disgraceful on the entire company as a whole. Especially when majority of people are feeling tightly strapped with money due to rising food costs, gas, inflation, you name it. Prices of everything have increased and sadly this company thinks it is acceptable to not only send you whatever they feel like at the time but then think it is acceptable to hold your money during the most pressing and dire times for the common consumer. This company should be shut down. RUN AWAY! DO NOT ORDER!

Date of experience: September 16, 2022
California
1 review
0 helpful votes
Follow Dayne J.
Unfollow Dayne J.
Share Review
Report Review

Great products and customer service
September 16, 2022
Updated review

This is my go to website for modifications to both my tacoma and my jeep yj the selection is amazing and theres always the exact thing I'm looking for and if it's out of stock there's always a alternative that is just as good. I had a set of headlights come with a missing part and I emailed the support and they were quick to answer and get my issue figured out. I'm hoping to get the missing piece in a few days. Will continue to be a customer whenever I need a replacement part or modification to any of my vehicles!

Date of experience: September 15, 2022

This is my go to website for modifications to both...
September 9, 2022
Previous review

This is my go to website for modifications to both my tacoma and my jeep yj the selection is amazing and theres always the exact thing I'm looking for and if it's out of stock there's always a alternative that is just as good. Will continue to be a customer whenever I need a replacement part or modification to any of my vehicles!

Date of experience: September 8, 2022

Easy to find what I want and a wide selection of products...
July 16, 2022
Previous review

Easy to find what I want and a wide selection of products to choose from. Definitely see a lot of purchases from here in the future.

Date of experience: July 15, 2022
California
1 review
0 helpful votes
Follow Brian N.
Unfollow Brian N.
Share Review
Report Review

Great
September 16, 2022

Great website easy ordering! Will definitely be ordering from extreme terrain again

Date of experience: September 15, 2022