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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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While I can appreciate the importance of sales and marketing, I think your recent methods amounted to being bothersome. I received multiple emails and texts daily. Some weren't even focused on my known vehicle. I own a Bronco, I don't want a bunch of junk for jeeps. Basically, I'm saying adjust your algorithm to focus on my selected vehicle. I think this will be less bothersome, and in the end generate more sales!
The part I ordered didn't fit my 2024 Tacoma SR5, double cab 4x4 even though the website indicated "fitment". The item was "truck knucks". Return was easy and my account was credited for "in store" credit.
The hood guard I got for my jeep wrangler didn't stick even after I prepped it. I will try the grille this weekend but I am sure it will be a problem some way. Don't buy the hood guards
Hello Roy,
Thank you for taking a moment to share your feedback with ExtremeTerrain regarding you recent order. We are sorry to hear that there were issues with RedRock Hood and Tailgate Protector Set.
We reviewed your order, and we do see that you reached out to our Customer Service Team and one of our representatives was able to assist you in setting up the return. You should have received an email requesting for photos of the item that you are wanting to return. Once we receive those photos, our Tech Team will email you with the next steps.
We can understand your frustration with this situation, and we refunded you the cost of the one-day shipping for this order. This was refunded back to your credit card.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Late night shopping. I made my purchase before adding the rest of the items I needed. Cancelled the order to so I could add everything on the purchase. Called up the next morning to get it corrected and withing 7 minutes total call time, my order was completed. Very happy with the help and ease of correcting my mistakes. Thanks again..
Made my order of 24 items and within 5 days I received 23 items and was notified that the 24th item was on backorder. All items were packed well and were not damaged
Finding my part was easy, I didn't need any help, but it's nice to know you can get help if you need it. Plus the shipping price seems fair enough, not like others!
It's important having the videos to watch. I just bought head lights and tail lights and knowing what the lights looked like in the videos was the determining factor. There was one I was interested in, but the video didn't show the turn signals, so it didn't get bought.
Concerned. I received two of the three things I ordered. I received the gas cap and the door panels, but I did Not receive the trash can with cup holders. Not happy.
Hello John,
Thank you for taking a moment to share your feedback with ExtremeTerrain regarding your recent order experience. It is our goal to have orders sent to our customers in a timely manner, and I do apologize for the delay in receiving the trashcan with cupholders.
We do our best to ship items directly from our warehouse, but there are times when we have to reach out to the manufacturer to have the item shipped to our customer and this was the situation with the Trash Can with cupholders. In reviewing your order, the "get it by" date noted on the product page for this item was noted as 4/9/-4/16. We do see that the item was delivered to you on 4/9/2026. The other items on your order, that shipped from our warehouse, we show were received on 4/7/2026.
We do have a Customer Portal, where you can go and review your orders and the tracking numbers associated with your orders. To access the portal please clink the link below:
https://orders.extremeterrain.com/order
You will need to enter your order information and then on the following screen, you will see the tracking information and if you need to set up a return, you can do so from this portal.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I had some questions and wanted to make sure I ordered the correct parts. Gave the team a call at Extreme Terrain. Talked with Tom G. Tom confirmed the parts I needed, asked if I wanted the covers included, quoted me a price, and completed my order. Ordered Friday. I received an email with my order confirmation and saw that the covers were not included. I called back Monday with no answer and left a message to his direct line. No callback that day. Called Tuesday, no answer. I texted the direct line Tuesday day and received no correspondence. I called the original number back and was transferred three times before Tom called me directly because they couldn't figure out how to transfer the call. Tom explained he remembered the call and what I ordered but didn't know why the kit without the covers was placed instead. He said I would need to return the kit, pay the difference and they would ship a new kit. That is unacceptable for multiple reasons. The biggest being I scheduled time with my mechanic and this would put me out of the window. Very disappointing on multiple levels. First time using this company, very disappointing. Oh, their Veterans discount isn't really a discount... It's more of a store credit... I will have to try and order covers from another company in time, or put that upgrade off until I change the fluids in the differentials again.
Hello Joshua,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent service experience. We also want to thank you for being a member of our Military, Medical and First Responders, Cashback Program. We are happy to offer this program to thank our customers, like you, for the service you provide to our communities and our country. We are sorry to hard that you were not aware that this is a cashback program, and not an upfront discount. As a verified Military, Medical, or First Responder you will receive 5% XT Cash Rewards Sitewide, 10% XT Cash Rewards on Select Brands or 20% XT Cash Rewards on Open Box.
Regarding the order for the Yukon Gear Dana 44 Front/Dana 44 Rear Axle Ring Pinion and Gear Kit; 4.88 Gear Ratio, we reviewed your conversation with our Sales Team and you are correct, the representative who assisted you entered the incorrect item number. You both agreed that you wanted the Yukon Gear Dana 44 Front/Dana 44 Rear Axle Ring Pinion and Gear Kit with Differential Covers; 4.88 Gear Ratios. (I added the link for this item below) but when the order was placed, the representative submitted an order for the kit without the covers. Below is the link for the item, I believe you wanted to order:
https://www.extremeterrain.com/yukon-gear-jeep-gladiator-dana-44-front-dana-44-rear-axle-ring-pinion-488-ygk068stg2.html
Joshua, We do apologize for this error, and we hope that we can assist you in resolving this issue for you. We can set up a return and exchange for you and have the correct kit sent. If there is a price difference, you will need to pay the difference, but we issued a credit to your account to assist with this difference in cost. Please note, this credit is valid until 7/31/2026.
We noted your order with this information so the representative you speak with will be able to assist you. You can reach our representatives at 610-990-4559, and they are available to assist you weekdays from 8:30-11PM EST and weekends from 8:30-9 PM EST
Thank you,
Amy
Great customer service! My order was exactly what I expected, thanks so much!
So many options to choose from you can really make your vehicle your own. And the military cash back is awesome I'm already getting XT cash to use on the site.
Ordering wheels and lug nuts with Nick M.'s assistance was super easy! He put everything I needed in my cart and the check out process was quick and efficient. You cannot beat the prices and quality! 100% recommend!
Got a 2022 Gladiator Sport, has a tonneau cover, but does not have a bed mat, ordered a rough counrty mat and waiting to get it, ordering was great, bought other items from you for a 2015 JK Sahara that I sold.
There are always great products available when looking. This happened to be the product I needed and available in an open box with a discount so I jumped on it. It was delivered promptly and already installed.
So far every order has been filled, shipped and delivered promptly. Every item has been exactly what I was told it was and fitment has never been a problem. Also, the videos with explanations and actual installation are perfect.
Cant remember what I ordered, but I do feel like it was good experience
Been looking for a new rack for the bed of my truck couldn't make any decision, but when I saw the platform for this one, it made it super easy once I made my decision. It was easy to return back to the same website to finalize the other purchases for the roof rack and the gearbox very simple very easy. Would recommend it to anybody and probably be the only place I've ever need to shop for parts for my truck. Thank you
Love my product; love the shopping experience; too many emails and texts. Feels like every day and some days more than once. I don't need that much help remembering you guys exist.
Hello Michael,
Thank you for taking a moment to share your feedback with ExtremeTerrain regarding the marketing emails that you are receiving. We can understand the frustration you are experiencing when you receive multiple marketing emails.
You can unsubscribe from these emails by opening one of the emails and at the bottom there is a link that says "Unsubscribe." Once you click that button we will unsubscribe you from the emails. You can also contact our Customer Service Team and they can also unsubscribe you from receiving the emails.
If you have items saved for later, or a build list on our website, you will need to remove the item from that list to stop receiving emails for those specific items.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
My package finally shipped out a day after it was supposed to originally arrive.
Hello Chad,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent order. It is a goal of ours to have order shipped in a timely manner, and in reviewing your order, we fell short of our goal and more importantly your expectations.
We reviewed your order, and we show that you paid for expedited shipping and there was a delay, and we apologize for this error. Due to this situation, we refunded the shipping that you paid, and we removed the fee for the return tag for the LED parking/turn signals that you are in the process of returning. We issued the refund to your original payment method.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
On my first order, I called customer service, and had an amazing experience. The representative walked me through the site and even placed the order for me. I became a VIP member, and used the credit on my next order. I was able to place the next order on my own. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jay,
Thank you for taking the time to share your feedback with ExtremeTerrain. Thank you also for being a member of our Military, Medical and First Responders Cashback Program. We are happy to offer this program to our customers, like you, to thank you for the service you provide to our country and our communities. We can understand and apologize for your frustration with receiving marketing emails, and especially if they are not for your Bronco.
You can unsubscribe from receiving these emails by going to the bottom of one of those emails and there should be an "unsubscribe" link. Please select that link and you will be unsubscribed from receiving them. You can also contact our Customer Service Team and they can unsubscribe you.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy