Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Extreme Terrain

Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
How would you rate Extreme Terrain?
grey stargrey stargrey stargrey stargrey star

Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

Instant Feedback

50,987 reviews

We monitor reviews for authenticity

Vermont
1 review
0 helpful votes
Follow Lyle O.
Unfollow Lyle O.
Share Review
Report Review

Very smooth transition
April 3, 2023

Arrive before expected date and was exactly what ir said it was i will give the feed back after on instalation and sound...

Date of experience: April 3, 2023
Texas
1 review
0 helpful votes
Follow Emerald Z.
Unfollow Emerald Z.
Share Review
Report Review

No complaints
April 3, 2023

I love the product. My Jeep looks great. Shipping was quick.

Date of experience: April 3, 2023
Ohio
2 reviews
0 helpful votes
Follow Martin X.
Unfollow Martin X.
Share Review
Report Review

U guys are very helpful over the phone delivery was on time all parts I ordered were wrap nice

Date of experience: April 3, 2023
North Carolina
2 reviews
0 helpful votes
Follow Bo U.
Unfollow Bo U.
Share Review
Report Review

Window bar
April 3, 2023

Great shipping time came faster than expected!I've ordered from you all before and I'll definitely be doing it again

Date of experience: April 2, 2023
Minnesota
1 review
0 helpful votes
Follow Steven Q.
Unfollow Steven Q.
Share Review
Report Review

92 jeep YJ 2 1/2 lift kit
April 3, 2023

Overall experience was good, got parts on time except one leaf spring came one day later than the rest of my parts but that was probably FedEx fault, this was my first time using Extreme Terrain, Ive always used Quadrotech 4X4 so I was a little scared but everything was good. I talked to the salesman and got transfer case drop that you will need for a 2 1/2 lift, the only thing that I think you need that I didn't get and salesman didn't tell me to get was longer quick disconnects, the old ones did work but I'm going to order longer ones for 2 1/2 lift and if you can afford new shackles get those also but if your a budget old ones will work. It took me and a friend about 6 hours in total to do work with replacing shocks and transfer drop with some tortch work because of old bushings seized to the bolt on old leaf springs, job is all done jeep rides so much better and a lot higher than before but my springs where completely wore out so it seemed like a 4" lift, I'm glad I didn't go with 4" lift, I'm getting older lol, Hope this review helps Happy 4 wheeling, I'll post pictures of my jeep

Date of experience: April 2, 2023
Kansas
1 review
0 helpful votes
Follow Stacey C.
Unfollow Stacey C.
Share Review
Report Review

Quality products
April 3, 2023

Products arrived very quickly and are of good quality. I will order more items from them.

Date of experience: April 2, 2023
Wisconsin
2 reviews
0 helpful votes
Follow stig N.
Unfollow stig N.
Share Review
Report Review

Fast service!
April 3, 2023

Easy to order, quick shipping, easy installation of new front bumper!

Date of experience: April 2, 2023
Ohio
1 review
0 helpful votes
Follow Mathew I.
Unfollow Mathew I.
Share Review
Report Review

Jeep 6
April 2, 2023

This experience is far from good or perfect this is my 4th jeep build. I have used other company's in the past and didn't have this much trouble getting a confirmation on my order. The order was charged to my credit card. I know because your site said there was a problem so I called my card and they said it had went thru. I still don't have a confirmation and you had to add a delivery option on my order for it to process. So here I sit not knowing if I'm getting 1 order 2 orders or how much I'm being billed.
I've gotten several emails about the parts I have on my wish list but they should have been ordered. I have received a thankyou for the order but not a conformation.
I've already sent an email and have had no response.
I don't need 5 emails in one day about what is going on sale I need to know about what I have ordered.
This is not a good start for the beginning of this jeep build.
Thank you
Mat

Date of experience: April 2, 2023
Indiana
1 review
0 helpful votes
Follow DAVID B.
Unfollow DAVID B.
Share Review
Report Review

1995 Wrangler
April 2, 2023

Very easy to use your site and place an order. The order was received by me very quickly. It was a very smooth process.

Date of experience: April 2, 2023
Florida
2 reviews
0 helpful votes
Follow Tom K.
Unfollow Tom K.
Share Review
Report Review

Reliable As Always
April 2, 2023
Updated review

Easy find, easy check out. Delivered on time and accurately.

Date of experience: April 2, 2023

Redemption
May 23, 2022
Previous review

Taking a chance that you would get it right after screwing up a $2500+ tire and wheel sale previously and never coming through with satisfactory closure.

Date of experience: May 23, 2022
Florida
1 review
0 helpful votes
Follow Katie Q.
Unfollow Katie Q.
Share Review
Report Review

Bought the Barricade Trail Force HD Front Bumper with winch. I received an email that said the shipper would contact me for delivery instructions, but no one did & I got home one day & there it was. It was a day or 2 earlier than the tracking info listed. I panicked when the paper instructions included said it was for an'07-'18 JK, but I ordered one for an '18-'23 JL. I went to website & opened a chat & was told it would fit both. The instructions included are fairly useless, makes it look like 8 simple steps. It's not. The install videos on the website helped, but they all miss important details. For example, no one mentions how to actually get the fog lights back in. It took us an hour just for that step. You have to squeeze a finger behind it and line up the nut without being able to see anything. No tools fit back there so you tear your finger apart trying to hold the nut in place while you line up & screw in the bolt. We eventually wrapped our finger in a rag so it would hold it tight enough. When it's time to put the bumper on, the instructions also say "install bumper, securing with provided hardware" but no one tells you how hard it is to line up those 8 bolts or how to get them to stay in place so you can line up the hardware. Sheesh, there were 4 square plastic things we finally figured out were to hold those 4 bolts that go on the inside on, but they move when you tighten them & the bottom part is difficult to keep lined up. You can't reach behind it. Anyways, maybe it is a one wrench job for a mechanic with help and all the right tools, but it took us about 5 hours! Seems well made, it's very heavy! It's on now, and it looks great, so yay for that!

Date of experience: April 2, 2023
Tennessee
1 review
0 helpful votes
Follow Laura S.
Unfollow Laura S.
Share Review
Report Review

Awesome Hoodlatch
April 2, 2023

I ordered these hood latches and my husband put them on and they are great!
He said they weren't hard to put on. They look wonderful. I had to get out on the interstate to see of they worked (without the hood flutter). Highly Recommend!

Date of experience: April 2, 2023
Virginia
1 review
0 helpful votes
Follow jeff I.
Unfollow jeff I.
Share Review
Report Review

A-
April 2, 2023

Product was perfect as described. Shipping was a little long.

Date of experience: April 2, 2023
Arizona
1 review
0 helpful votes
Follow Ricky D.
Unfollow Ricky D.
Share Review
Report Review

Rough shipping
April 2, 2023

It has nothing to do with you guys, but the shipping box was torn up pretty bad. Thankfully you guys wrapped the items up nicely and they were not damaged. I'm very surprised that my bolts and stuff were still in there.

Date of experience: April 1, 2023
Pennsylvania
3 reviews
0 helpful votes
Follow William X.
Unfollow William X.
Share Review
Report Review

Jeep Stuff
April 1, 2023

My first time ordering, all went well plenty of communication and the item I ordered came on the day it was to be delivered.

Date of experience: April 1, 2023
South Carolina
2 reviews
0 helpful votes
Follow Justin S.
Unfollow Justin S.
Share Review
Report Review

Got what i want
April 1, 2023

Found what ibwas looking for and it was in stock, good price, and should be fairly quick shippment! Fingers crossed

Date of experience: April 1, 2023
Iowa
2 reviews
0 helpful votes
Follow Angie P.
Unfollow Angie P.
Share Review
Report Review

Very fast delivery.
April 1, 2023

Ordered more stuff for my jeep to add to it. Hopefully to make it look sharp. Probably be adding more in time

Date of experience: April 1, 2023
California
1 review
0 helpful votes
Follow Tim J.
Unfollow Tim J.
Share Review
Report Review

Tacoma Lift
April 1, 2023

Super easy to find good products. Purchased HD OME leaf springs and bushing kits for my 21 Tacoma. Excited to get them in hand and install.

Date of experience: April 1, 2023
Nevada
1 review
0 helpful votes
Follow Mel S.
Unfollow Mel S.
Share Review
Report Review

NA
April 1, 2023

Can not give an opinion at this time because my order arrived not complete

Date of experience: April 1, 2023
Ohio
1 review
0 helpful votes
Follow Richard V.
Unfollow Richard V.
Share Review
Report Review

New add ons.
April 1, 2023

The site quiet readily located the correct parts for the year and model of my vehicle.

Date of experience: April 1, 2023