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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I received all my items in a timely manner. All the items were as described. Website was easy to use. Products were all high quality!
Very easy to find what I needed and the options were great. Bought, delivered and installed in less than a week.
Looks great and fast shipping, I will install when I have all other suspension components
Honestly, great place to buy from, especially if you have a Jeep
Great experience. Good quality. Great price. Definitely cheaper than a new shaft
Ordered and received. Missing part. Returned and ordered elsewhere
This order was delivered safe nothing scratched and arrived quick and on time.
I was able to quickly find, order, and receive what I wanted. Simple and affordable. Thanks!
Poor. None of the parts fit. Selection of parts was poorly chosen on ExtremeTerrains part. Could not reach support by phone, was directed to a bot over and over again. Hassle to return products.
I apologize you had trouble with that.
I reviewed your order and I see you were able to chat in for assistance.
If you need anything else, please let us know.
Amy
EXT 1257
I'm disappointed with the top. Not because of the quality Best top is the best. The problem is that it did not come with everything that you advertised in the installation video. Not to mention I could have gotten a better deal with quadratec and it comes with all the parts.
I am sorry to hear that.
I see you have contacted our customer service for assistance.
If you have any other questions- please let us know.
Amy
EXT 1257
Wide variety of options, delivered fast and easy to install.
I would say they could lay off the amount of emails I received, I don't need 10 emails a day.
Crap product and terrible customer service after the fact. Offered me a 4% discount for my trouble.
I am really sorry to hear about your experience.
If you would like to discuss-
I would be happy to speak with you.
Amy
EXT 1257
I ordered a drive axle hub for my 83 cj7. It shipped the same day as advertised. Wow, I was impressed. Received it within 3 days. I opened the box, and exactly what I ordered. There was one difference though, but with a phone call, they sent me a download to follow. Worked like it was supposed to. Thank's for great customer support and great product.
Items arrived on time. Tuner worked out perfect. The foot pegs I ordered. One was missing. And the packaging was horrible. But I am in contact with the company about that right now
Gave my new 2023 a great look...my order came fast and steps were easily installed...I've gotten many compliments.thank you & Affirm was also offered for payment!
Fast response, had what I wanted. Easy to install. Will buy again when I want something.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am sorry to hear that.
If you would like to discuss your experience-
I would be happy to speak with you.
Amy
EXT 1257