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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Extreme Terrain is always my first place to go to when looking for upgrades and modifications for my Jeep. Best customer service and prices are extremely competitive!
Pypes street pro cat back gives my jeep a more aggressive sound, fairly simple install. Careful to not over tighten nuts like I did to one which resulted in it snapping off the bolt.
Every time I order something it arrives timely and in great shape with the exception of one item, but customer service took care of that no problem and was terrific!
Easy to order with great detail plus quick shipping!
Prior to installing my new trailer hitch, I was reading the instructions and realized the bolts were identified as 12mm. Knowing bolt sizes, I verified the actual bolts are 17mm. Also, the instruction state an existing "L" bracket must be removed and later reinstalled. I read and reread the instructions because there is physically no space to reinstall the "L" bracket.
I have an 80 wrangler yj and often the parts listed for an 87-95 wrangler yj aren't correct because there are 2 gen's of yj.
A place like extreme terrain should have that squared away but 🤷
I have had seatbelts that are known be to be faulty and the products that "fit" dont always fit, especially for the 1987-1990 yj wrangler.
Ordered 4 rims received 3 no response where the 4th rim is order# 23-*******
Hello Michael,
I'm sorry to hear that one wheel seems to have been lost in transit. I see that you spoke to customer service on 9/8, and we have submitted the lost package claim. Your replacement is being processed for shipment to you. This item is coming directly from the supplier, so please keep an eye on your email for tracking confirmation. I have issued you promotional credit to use towards a new purchase online or over the phone due to the inconvenience. If you need anything else, please let us know!
Allison
This place has everything you need and fast shipping can't beat it.
Website was easy to navigate, parts were in stock, and accepted afirm pay, always makes it easy.
Ordered have all been as described. One order shipped incorrect, correct part was express shipped and recieved in a timely manner.
Extreme Terrain has everything that you need for your build and more! With different financing options available make this hands down an amazing experience. Thank you Extreme Terrain!
We replaced the fenders, bumpers, head lights, and grill. Now we are replacing a few more little parts.
We replaced the bumbers fenders and head lights last time and we are addicted in changing out more items.
Could not find anywhere else you all filled my order and fit was perfect! Thanks so much!
Ordered my item 1200 dollars because it said it would be here on the 4th, the package got to my state about 3 hours away from me. Then they sent it half way across the country for no reason. My customer now is ticked off because this was supposed to be installed this weekend but now there's no telling when it will arrive. Contacted customer service and the agent did not care whatsoever that they screwed up! Now its going to cost me more money and I will lose my profit on this job. Will not buy here ever again!
Hello Wes,
I'm sorry that the transit time took so long and delayed the installation of the MB Quart Overhead Soundbar with Four 8-Inch Speakers and RGB LED Lighting. I see that the item was delivered on the 8th of September, and it looks like FedEx had to replace a barcode during transit. Unfortunately, I do not have a great answer as to why it may have gone to a different hub or taken a longer route than it could have. However, I did issue you promotional credit to use on a future purchase online or over the phone due to the inconvenience. If you need anything else, please let us know.
Allison
Where inch was good I will review your product when I receive it
I have purchased a handful of times from extreme terrain.com and each time I do I use their chat with a tech and they give great info and recommendations.
Dan W answered all my questions and gave me a great deal so well I decided to place my order with him over the phone. My order was processed and shipped immediately (ordered and shipped the same day) and is set to arrive earlier than expected. I am most impressed and will certainly do business again with E. T. Thanks again Dan W. And E. T.
Lee in Colorado
Bought a body lift kit. I installed it myself and it worked great.
Easy ordering. Haven't received them yet, so don't have a review for them yet.
Everything was good. I was looking for Wheels & Tires. I would like for the app to show more than one options with tires to match the wheels. Other than that, everything was good
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gary,
Sorry if the instructions were confusing or misleading in any way. We do offer an installation video that includes the bracket I believe you are referring to on our website underneath the product. Here is the link in case you need it for anything additional: https://www.extremeterrain.com/rugged-ridge-jeep-wrangler-2-inch-receiver-hitch-with-wiring-harness-1158057.html (https://www.extremeterrain.com/rugged-ridge-jeep-wrangler-2-inch-receiver-hitch-with-wiring-harness-1158057.html) If you still need assistance I would suggest connecting with our Tech Team for further clarification.
Thank you,
Allison