On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordered pet seat cover received in a timely manner.
Great! Delivered on time as promised and it was what I expected.
Shipped and received earlier than anticipated. Easy to install. Works well. I recommend this product.
Wish it came in other colors.
Purchased replacement fog lights, great price arrived quickly and fit like factory lights. Awesome company. Will definitely be using them in the future.
Fast shipping. Right part. Good price. Very easy to find the part online
I ordered a new soft top for my jeep and it came in 3 days and was super easy to install
Ordered part that another company said would take 2-3 weeks to ship. Very happy with Extreme Terrain!
Package was not delivered and company tracked it down!
It was easy and quick. Very pleased with the quality and purchase
Have purchased quite a bit of items so far and have not had trouble. Once I had the wrong item shipped to me and a quick chat and it was corrected.but my overall experience has been good so ET is the first place I check when looking for a new toy for my Jeep.
Great customer service, very responsive and followed up with my concerns
Outstanding thank you for making the search and shopping easy.
Easy install. Straightforward and happy with product.
The item worked as described and definitely made a difference in the throttle response. My Gladiator now has a fast response upon the press of the gas pedal. Item was shipped and delivered expediently.
The people I dealt with were very professional. I had no reason to think that the product would not work as stated. I got the tires and rims and they were too big for my stock Tacoma. The bummer is that you don't know until you have removed everything from your truck and go to back out of tire place and realize the tires rub pretty bad. You can't drive it like this. I had to pay for a 2.25 leveling kit in order for them to work. The good news is after the huge headache and lots more money and time. They look so good! It is hard to be mad at XT but they did sell me something that did not fit even though the website clearly stated they would fit on stock suspension.
I am so sorry to hear about your experience.
If you would like to discuss, I would be happy to speak
To you about it.
Amy
EXT 1257
The experience was easy and the chat with a professional was amazing. I am confident I got what I need.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am sorry to hear that.
If you have any questions or would like to discuss,
Please let me know.
Amy
EXT 1257