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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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The customer service at Extreme Terrain is courteous and very helpful.
I have never had an issue with Extreme Terrain. I always get good customer service and good value for the expenditure.
Fast and easy no hassle great experience a pleasure to do business
Put items in my cart but was unable to check out with the computer. Had to use a mobile device to complete the checkout. Was told by an email I had a $10 credit but it never showed up at checkout.
Thank you so much perfect fit no problem. Great experience be honest with you. I bought another one from another manufacture and it was the worst. But thank you so much. My jeep looks great and it fits perfectly. Thank you.
I received all my items in a timely fashion with no difficulties, will order from again!
The Red Rock OEM rails are not that sturdy. To me flimsy. Nothing like my Jeep OEM rails. Disappointed in the quality
Thank you for speaking with me today!
If you have any questions, please let me know.
Amy
EXT 1257
I have been patient, followed protocol and have waited 11 days with no update. I wanted to try out extreme terrain, now I regret my choice. The only support I've received is a bot reassuring me my order is coming. Very disappointed.
I am so very sorry to hear about your experience.
I have left you a voicemail. Please let me know if you have any questions.
Amy
EXT 1257
My experience is always very great,
Accessories Are pretty cool deliveries always on time and everything is reasonably priced
At first, I was concerned because the box was damaged and re- taped with a slight tear in the cardboard. But no damage to the cover. I ended up using all four metal brackets provided even though my 2023 Tacoma had the track. The knobs in the front interfered with the track when tightening so the metal brackets provided a much better and secure attachment. Very easy installation. Very happy with the cover as well.
These hood locks are really heavy duty. I am very impressed with the quality.
V good will order again. Now i must enter 50 characters so here u go homo
Every piece is scuffed up. I could look past that because I got an opened box but at least 2 pieces were bent and plenty of missing unlabeled used hardware
I am very sorry to hear that.
If you have any questions about your open box order or would
Like assistance- please reach out to our customer service.
We are happy to help.
Amy
EXT 1257
Everything ordered came through in great shape and was easily installed.
Order process was easy and product arrived in good time as projected.
I expected that an invoice or receipt or packing list would have been included in the box received.
I would like to have the invoice/receipt sent to me.
Thank you
When installing the cover. I was missing one Allen head bolt
I am very sorry about that.
I see you were assisted by our customer service.
If you have any questions, please let me know.
Amy
EXT 1257
Got sent a ad to buy a part. Two days later get a call, back ordered, do you want this more expensive one? We have no idea if or when the one you want will be available. Just keep getting emails about it, told guy on phone just send it when they get in,no big hurry. But seems email about do you still want it, come every other day.
I am so sorry to hear that.
I have left you a voicemail and hopefully the information
I provided helps.
If you have any questions, please let me know.
Amy
EXT 1257
The mirrors arrived quickly and are great. Extremely happy and would recommend.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear about your experience.
If you have questions about a credit or would like assistance applying
One when you are placing an order- please reach out to our customer
Service. We are happy to help!
Amy
EXT 1257