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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Great company, very fast delivery, would definitely do business with again
Needed the items by Thursday. When I purchased it- said to arrive by Thursday. Arrived Friday. Contacted customer service- was told it was because it was shipped the following day
It's m'y first purchase with thèm. Quick delivery and traking information are perfect. The store even track the shipment for provide a good service. Now it's m'y new store
I don't know when they will send the missing items, frustrating first time I ordered from this website, customer service told me that they are not the one who sent it but the company who supplies it. I don't understand what he is trying to say exactly. Anyway still waiting for the missing items and I hope they will not forget.
I am sorry to hear that.
I tried to reach out to you via phone.
If you have any questions, please let me know.
I would be happy to speak with you.
Amy
EXT 1257
Browsing the website for parts is super easy. Seeing customer reviews and pictures also makes it easier to decide.
Quick delivery and very well packaged. Install was very easy and only took about an hour. That includes taking off the originals. Very pleased with the product.
Have to say it was quick and easy to order and shipped very fast. Looks good and tge install video was very helpful.
The cyl assy I revived was not right did not match the advertised part And still have not received the replacement. Had to drive 80 mile round trip because they would set up for a pickup until fed x had received the return for part... it was not my mistake Could have picked up part when the correct part was delivered... I'm out in the country
I am so sorry to hear about your experience.
I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
The cyl assy I revived was not right did not match the advertised part And still have not received the replacement. Had to drive 80 mile round trip because they would set up for a pickup
Matt did a great job helping me review all the items I selected and even helped find some better options to accomplish my goals in my current build.
Very pleased with our purchase and will be purchasing other products from you.
The item of which I ordered came in a day earlier than expected, it was exactly what I asked for. Quality of the product was spot on and had no issues installing.
Thank you for your feedback!
If you have any questions-
Please let me know.
Amy
EXT 1257
Ordered a simple tire cover. Week later still not shipped. Contacted your customer care. Something about not in stock etc. which the website didn't reflect that. Still don't have product
I am so sorry to hear that.
I have reviewed your order and
I see all your items have shipped.
If you have any questions, please let me know.
Amy
EXT 1257
This is my second purchase from Extreme and these guys are great! The products are top quality and my Tacoma is looking fantastic!
My order arrived 3 days after purchase. For oversized freight the speed and the fact there was no damage to the box was surprising. I've purchased all of my jeep parts from ET for the last 3 years and will continue to do so!
The new side steps for my Tacoma were shipped the next day I'll receive them in four days in good shape, installed easy
Ordered parts and most of it came very quickly and without issue.
Had one issue with shipping and customer service was easy to get a hold of and immediately resolved my problem and was extremely helpful, will continue to shop with this company!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear about your experience.
I see you have contacted our customer service and were assisted
With this.
If you would like to discuss your feedback- I would be happy to speak with you.
Amy
EXT 1257