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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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My 1st purchase was a supposedly set of locking lug nuts, The lug nuts they sent ae not locking, rather a 7 point lug nut set with 7 point socket which is not what I ordered. I got them to be able to lock the spare on the back of my 23 Bronco - this set will not do that as they are too deep and leave enough of the lug exposed so that anyone with a set of pump pliers can remove the lugs and then the spare tire.Then they refuse to take them back they wanted pictures which i tried send but they would not accept.
Simple, Easy, Quick to receive product. Good follow up on order.
Only complaint is that they may send too many marketing emails once registered and odered, but i can probably adjust what emails i want to receive.
I would purchase from Extreme Terrain again.
Good service and good follow up on delivery. Only issue is that they charged me alot for delivery, and it was not shown when I was adding it to basket
Thank you for your feedback.
Free Shipping Offers are for Standard Ground Delivery Service and are only valid for shipping addresses within the 48 contiguous United States
We ship items to Canada via UPS with all brokerage and tax fees paid upfront. That means there are no additional fees to pay when your package arrives!
If you have any questions-
Please let me know. I would be happy to speak with you about your experience.
Amy
EXT 1257
I received my order in a timely manner, but it was not the items i ordered. I've completed the return process of the item and I'm hoping the correct items will not be shipped. Thank you.
I am very sorry to hear that you received the wrong item.
If you have any questions- Please let me know.
I would be happy to speak with you.
Amy
EXT 1257
I chose the open box on this order and wasnt disappointed with my purchase. I've purchased other things on this website without any issues.
Part is working I got the part on time & it was the correct part
Jeep towels are perfect! They're big, soft & very absorbent! Love love love
Went with this because it came as a kit. No need to keep adding parts to cart. Everthing needed all in one box.
Not satisfied at all! I have already sent one email explaining what happened and now I'm sending this, does anybody there read reviews/complaints. In a nutshell I ordered 2 day shipping and received package on 4th day. Fedex said they received the order, and it did not state 2 day shipping so they sent it ground. Spent an extra 14 dollars for nothing
I am so sorry to hear that.
I reviewed your order and I have left you a
Voicemail. If you have any questions-
Please let me know.
Amy
EXT 1257
Had exactly what I was looking for… shopping experience was really easy
So far so Good. One thing, the rear seat back cover did not have a zipper as indicated in the instructions. Stated. However, rather than return this item my son has indicated he can make a modification and it will work. Someone in the QA department did not check all the items that were.Sent.
Your customer service was a great help. I may be wrong, but I believe I was assisted by David. Thank you so
Excellent company to do business with. Have not been disappointed to date. Thank you
Ordering my side steps was easy as was checkout. The steps look good, I havent had a chance to attach them yet.
Products came fast and exactly what I ordered also the website explains what works for your specific vehicle in great detail
Very happy with the products. This is a high quality company. Definitely will recommend their name to others.
Very convenient
I purchased tires and had them delivered to my house in 2 days
One of my support arms broke off and ET had the replacement part that I needed instead of having to purchase a new phone holder. It saved a lot of money and it works perfectly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear that.
I reviewed your order and I have left you a voicemail.
Please let me know if you have any questions.
I would be happy to help.
Amy
EXT 1257