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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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All the parts were easily marked and identifiable. I did have to find a video to make sure I was putting the parts exactly where they were intended. I liked that the instructions noted the proper torque values.
Easy to search and order products
Products seem to be hi quality
I was able to find exactly what I needed. Always a quality product
Not bad y'all stopped sending me magazines tho and that's pretty damn disappointing. I put a few weeks ago I changed my address idk if it didn't save or what but I ain't t got one in a little while
Fast shipping and easy online ordering. Product showed up on time and correctly.
Had bought from Extreme Terrain last year and everyone very friendly and helpful, now they don't even want to help
I ordered a replacement driver side fender with lighting combo. They had great prices and shipping was faster than projected.
Great site overall, details need to be standardized for easy comparison, quantities need to be clarified.
Thank you for your feedback.
Please let me know if you have any questions.
I would be happy to help.
Amy
EXT 1257
I purchased a set of headlight for my jeep wrangler.
It was an open box but when I received it the box was missing a harnwss therefore I couldn't installation it.
After much back and fort they told me that I had to buy another set for $200 more.
Not only that afterwards it has been impossible to return they keep asking for photos etc.
Any excuse not to return my money.
Don't buy fro m them if you can avoid it
Gonzalo lage
Miami fla
I am so sorry to hear that you had difficulty setting up a return.
I reviewed your order and I see that your return was set up.
If you have any questions-Please let me know.
I would be happy to help.
Amy
EXT 1257
No instruction's went online and there is a video made by your company but does not explain what panel he is working on left or right and also left two pieces out of the video that i had to find where they went on a forum
I am so sorry to hear that.
If you have questions about an install you can always
Reach out to our customer service.
We are happy to help.
Amy
EXT 1257
Website is very user friendly.Fast service. And awesome shopping experience
I looked online at your website but had a question if my factory fog lights would work, so I called and your representative put me at ease, saying they would.
Fast delivery and very user friendly website! I will for sure be using them again.
Ordered the wrong thing, got an RMA and they helped me order the right part as a replacement. Got it installed thjs weekend. Looks great!
The site is very user friendly. Easy to find what you're looking for. Usually multiple customer photos with each item.
About what you expect out of a great shopping experience. Most of my parts have come through here. Jeep runs great
Shopping online was easy but the product is terrible. It came as if it was already returned. The weather stripping was off. Several scratches. Not happy. PS it doesn't properly fit the 2023 Tacoma SR5
I am very sorry to hear this.
I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for speaking with me.
If you have any questions-
Please let me know.
Amy
EXT 1257