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Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

Instant Feedback

51,035 reviews

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Utah
1 review
0 helpful votes
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Transmission oil cooler
December 19, 2023

Easy install love the product big help with my transmission oil cooler.

Date of experience: December 19, 2023
Pennsylvania
1 review
0 helpful votes
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Good
December 26, 2023

Received seat covers that were for back seat with arm rest, I don't have that kind of back seat…. Had to make them work, but now can't use center seatbelt.

Date of experience: December 19, 2023
Support R. — Extreme Terrain Rep
over a year old

I am so sorry they were not the correct fitment.
Please let me know
If you have any questions.

Amy
EXT 1257

Tennessee
1 review
0 helpful votes
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All my TJ needs in one place
December 19, 2023

Love this site! User friendly, found everything I was looking for. And some extra. The whole experience was great. Received order within 3 days and everything was packaged well
It's my new "go to" website.

Date of experience: December 19, 2023
Washington
1 review
0 helpful votes
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Product and service was amazing will definitely shop here again.

Date of experience: December 19, 2023
Washington
1 review
0 helpful votes
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CV axel shaft
December 19, 2023

I ordered two CV shafts and they arrived quick and the price was fair, they were installed the next day and took a test drive out in the woods and had no issues with them. So far I'm satisfied.

Date of experience: December 19, 2023
Missouri
1 review
0 helpful votes
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Good customer service.
December 19, 2023

Great customer service and fast shipping. I received my order in 2 days.

Date of experience: December 19, 2023
Texas
1 review
0 helpful votes
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Taco parts
December 18, 2023

Had everything I was looking for at a good price and looks like shipping is faster than other companies I've went through

Date of experience: December 18, 2023
North Carolina
1 review
0 helpful votes
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Extreme terrain is #1
December 17, 2023

Easy website to work!
Found everything I needed!
I have ordered from here before and always received my packages on time and the product has always been top of the line!
Will always order all my jeep needs from extreme terrain!

Date of experience: December 17, 2023
Kentucky
1 review
0 helpful votes
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Great stuff
December 17, 2023

Great pricing and quick shipping and quality products!

Date of experience: December 16, 2023
Massachusetts
1 review
0 helpful votes
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Exactly as needed
December 17, 2023

The Jeep parts I ordered fit perfectly, with great quality. As well as a reasonable shipping time!

Date of experience: December 16, 2023
California
1 review
0 helpful votes
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Wonderful
December 16, 2023

Great product selection with fast and seamless delivery.

Date of experience: December 16, 2023
Ohio
1 review
0 helpful votes
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Awesome product, install was a breeze! Great performance upgrade

Date of experience: December 16, 2023
Virginia
2 reviews
0 helpful votes
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Service was good, product is not.
December 26, 2023

The buying experience was good. Product did not meet expectation.

Date of experience: December 16, 2023
Support R. — Extreme Terrain Rep
over a year old

I am so sorry to hear that.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Nebraska
1 review
0 helpful votes
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Fast shipping
December 16, 2023

Good experience fast shipping. Very happy with my purchases overall.

Date of experience: December 15, 2023
Florida
1 review
1 helpful vote
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I bought a bull bar from extreme Terrain my 2023 Toyota Tacoma. After giving them all the information on my truck the website said it was compatible for my truck. So I purchased the bull bar during checkout they asked me if I would like it installed they wood find a company to install it for $275 so I did it. I received an email from them for a company that would do it. I call the company and set up a date to have it installed on 12/13/23. Today 12/15/23 I was getting the end of the roaring 20 warning that my front Collision sensor may need to be cleaned. I've only had the truck 3 weeks so I knew the sensor was not dirty. I contacted extreme Terrain and they told me they were aware that sometimes this happens and that I would probably have to have my sensor moved. So he gave me two solutions either return it which I would have to have somebody uninstall it which is going to cost me more money or he could give me partial credit and try to get the sensor moved. I ask him that if they knew that there was a problem why that was not put on the website before buying it he could not answer that. So gave him two solutions give me a full refund plus the $275 for the installation plus whatever it cost to have it taken off or give me full credit for the bull bar and I will try to see if I cannot get the sensor fixed. He said neither one of those were going to happen. So if you buy from this company just hey it's going to fit does it mean it's going to

Date of experience: December 15, 2023
Support R. — Extreme Terrain Rep
over a year old

I am very sorry to hear about your experience with your Bull Bar.
I have reviewed your order and I see that you have
Spoken with a supervisor and have been assisted.
Please let us know if you have any questions.

Amy
EXT 1257

South Carolina
3 reviews
3 helpful votes
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I don't want to
December 15, 2023

If I wanted to leave a review I know how to. I don't need a company asking if I received it just to solicit a review.

Date of experience: December 15, 2023
Georgia
1 review
0 helpful votes
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Timely manner
December 15, 2023

I recieved my four wheels and one was wrong color, contacted customer service and they helped me get a new wheel on the way along with a return shipping notice so I wasnt out the return amount.

Date of experience: December 15, 2023
Ohio
1 review
0 helpful votes
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Prompt delivery
December 15, 2023

Received my online gift card order without a problem.

Date of experience: December 15, 2023
Colorado
1 review
0 helpful votes
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Thank you
December 15, 2023

Thanks for quickly delivering the part I chose fir a great price

Date of experience: December 15, 2023
Georgia
1 review
0 helpful votes
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Delivered wrong location
December 22, 2023

My package was delivered to wrong location. Luckily the house it was delivered to contacted the company.

Date of experience: December 15, 2023
Support R. — Extreme Terrain Rep
over a year old

I am glad you were able to locate your items.
I am sorry to hear that they were misdelivered.
Please let me know
If you have any questions.

Amy
EXT 1257