On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great customer service when i called with questions. Very fast shipping, I was impressed!
Shipping was quick and the state of the package was in great condition. All the hardware was in the box and nothing had fallen out or was forgotten.
Tried to order a bed rack 4 times. Even called twice to confirm.
My order was cancelled every time because my shipping address changed?
Frustrated I had to buy from a different site.
Tried four times to order a bed rack. The order kept getting canceled.
Called in to fix the issues and reordered.
The fourth phone order was placed and confirmed over the phone. This order was cancelled again.
My shipping address has changed so you can won't send me the product.
I had no choice but to order from another company.
Excellent quality and look for a great price. Highly recommend.
Bought a returned item at a reduced price. Shipping prices are fair too.
The person who handled the order sounded extremely knowledgeable. Said he had the same product on his vehicle for several years. He offered installation.
I have been wanting to purchase these rims for around three years now the dream came true lol.My sales rep Doug H was very helpful as we discussed some tires options keep up the 5 star service.
Love how you can easily verify if products are compatible with your specific jeep.
Great price I ordered 2 instead of one and had little wait time 2 min.she was polite and corrected issue.they jave a great selection and price on every item you need
My rock sliders arrived damaged. A large portion of the top of the packaging was missing. I am in the process of waiting to print return labels.
I am very sorry to hear about your Barricade Tubular Rock Sliders.
I see that our customer service team has already shipped out your replacements for you.
Please let me know if you have any questions. Thank you for reaching out.
Amy
EXT 1257
I ordered step bars. They shipped and arrived fast. I haven't installed them yet for lack of time but leaving this review because I want the emails to stop. I think they will be great though.
I came home backing my jeep in my driveway. To find my very expensive package is laying in the middle of my driveway. Lazy careless delivery driver. As a delivery person myself I would be disappointed in myself if I was that lazy.
So needless to say I'm glad nobody just picked up my package, but on the better end. Last time I ordered from you it was delivered to a house 1/2 mile away. Thank goodness the person researched and called and got it from them.
Very easy to order easy to find what I was looking for the only thing is the shipping part with UPS terrible. I ended up getting my product today on April 13th through my regular mail UPS delivered it to the post office and not my home
I had a great experience so far. The tech sales Bri was knowledgeable about the items that I was looking for to fix my door leaking situation. I can give a full review once I'll received the product and install it.
I've purchased from Extreme a couple times and have always been impressed with how quickly things ship and how they arrive with such care. I'll definitely come back to them for all my Jeep needs!
As the title stated, price point was good for the product. Happy with it this far.
Changed out my Gladiator headlights to LED which caused the brights to go off. Device worked fantastic. Order was filled quickly and received on time.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear about your experience with your order. I understand your frustration. I have reviewed your order and I see that you have spoken with our customer service team in regard to this matter.
Please let me know if you should have any other questions. I would be happy to speak with you.
Amy
EXT 1257