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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Pricing, and the parts I'm satisfied with! Everything is just as described and received in a timely manner without any defects……EXCEPT! I noticed upon delivery and inspection of my rims and tires I noticed that my weights have come off 3 out of the 5 tires and rims. Now I have to get rebalanced.
And they could have included a couple free decals or something being my order was over $3000.00!
Looked for a front bumper/winch mount for the 2023 Jeep 4Xe I am doing. Found an open box deal I couldn't pass up. I bought the mounting bolts and nuts are the hardware store.
All good to go
Great product definate add to the overall looks of my truck!
Nice product and it arrived perfectly and pretty quick good job thanks👍
After viewing your website many times and placing several orders back to bad. I didn't realize that this order didn't include the storage bag and hardware kit. Apparently there are two advertisement listed the item with the same $99 cost. When I received my order the box had only the recovered boards and I was expecting the other items as well. I called customer service and was told that it's was basically my fault. So I have decided to take my future needs of off-roading orders to another company.
Shipping information was sent promptly initially the shipping information said there would be a delay on delivery but I ended up receiving my parts on time. Everything came packaged securely and undamaged hopefully everything fits as it should.
Ordered on Sunday afternoon. That evening some parts had already been ready for shipment. Received everything by Thursday.
I have ordered multiple parts and accessories for my rig from Extreme Terrain. I have been pleased with the order process, shipping speed, and customer service. I will not hesitate to use them again for parts and accessories.
Super easy website! I have several items in my cart waiting to be purchased!
The rock sliders came a lot sooner than I had expected a large delivery to, and they fit wonderfully! Instructions were very clear aside the location of the spacers provided (though, I didn't end up needing them).
Brandon was very helpful in finding one that we thought would fit. While installing a couple of the supports that adhere to the hood and bolt to the bug shield adhesive is not holding well. I hope that Brandon can help me get a couple of these to replace those.
Thanks for the help.
The grill flag I ordered is great. The instructions for installation was less than desirable.
You should explain that the product won't work with OEM lug nuts. I would have gladly bought new ones from you had I known. By far the biggest disappointment after ordering lug nuts and waiting another day was that after opening the rest of the wheels finding the weights on two wheels had fallen off and were stuck to the boxes. So now I have an appointment at my local shop to pay for balancing of all five wheels as I don't trust any of them. So much for the free mount and balance.
Thank you so much for leaving feedback about your order for your wheels and tires.
I sincerely apologize for your experience and for any disappointment this has caused.
I would be happy to speak with you about your order and work with you to make this right.
We can assist you if you had to have your wheel and tire remounted and balanced.
Please just send us the invoice and we can cover that up to $35 per wheel and tire.
I have emailed you because I was unable to reach you over the phone.
Please feel free to reply to my email or contact me back directly at extension 1257.
Amy
Good customer service I still need time on the part to give a good review maybe in two months I'll write a review on S&B intake for my Tundra
If I didn't get my delivery so what do you think my experience was?
Thank you for reaching out! I have reviewed your order for your Mopar Locking Gas Cap and I do see that this item was delivered.
I called and left you a voicemail to thank you for leaving feedback and make sure all of your questions and concerns have been addressed.
Please feel free to contact me back. I would be happy to speak with you about your order.
Amy
EXT 1257
They have everything you'd want and then some. Great prices with fast shipping. You can't go wrong with buying your parts from Extreme Terrain!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I apologize that you are not satisfied with your order for your RedRock Recovery Traction Boards. I see that you have spoken with us about what that includes.
Please let me know if you have any additional questions and thank you for your all of your purchases with us for your Bronco.
We apologize that this one did not meet expectations.
Amy
EXT 1257