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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I think my title explains itself. Say it'll be delivered by a certain day, not starting to be shipped on that day.
Good sturdy product. Fast shipping. Works very well. Easy installation, lots of flexibility for positioning, looks professional and I did not have to take the dashboard apart.
No instructions of any kind. Unable to find instructions online or in box.
Company never sent me the free gift or the other stickers that were supposed to accompany the order
Disappointing!
Hi Ed,
Very sorry about that and thank you for speaking with me today and feel free to reach out if you have any other questions.
I would be happy to speak with you and you can reach me directly at EXT 1257.
Thank you again for reaching out.
Have a great day.
Amy
Missing a part customer service had it to me in a few days no hassles
Ordered EFR Summit Fender Flares for a customer Tundra or their request. Paid $269.xx. And received them in 3 days…great.
Customer brought truck and clearly needed "extended flares" to cover wider tires. My mistake.
Contacted Extreme Terrain who issued an RMA after a few days and instructions for return/refund.
I followed all instructions explicitly and Don received notification from FedEx that the return was delivered and signed for by "WMGR", (warehouse manager I assume?). That was on 5/15/24.
Now on June 3rd (19 days later), I have no refund and no correspondence. The only people I can reach there claim they can't find the return or can't find the RMA or record of receiving it. FedEx has record that they received it.
Now they have the product AND my money.
Not a good way to do business. I'll be sharing this experience WIDELY.
Ordered multiple items for multiple vehicles. Never had a return, never had failure! Great products
Your site has always been easy to maneuver and find things that I really want for my jeep. The service is second to none in the products are top quality. You will always be my first choice for purchasing the parts and accessories. But someone really dropped the ball on my last order. Anyway I truly appreciate your commitment to satisfaction…Thanks F.
Hi Frank!
Thank you for speaking with me today about your Freedom Offroad 2.50-Inch Front and Rear Lift Springs with Shocks. Again, I apologize that this item was lost in transit.
I am glad we were able to get everyhting taken care of for you. Thank you for your understanding and your many purchases with us.
If you should have any other questions, just let me know.
You can reach me at EXT 1257.
Amy
Your site has always been easy to maneuver and find things that I really want for my jeep. The service is second to none in the products are top quality. You will always be my first choice for purchasing the parts and accessories. Thanks F.
Excellent customer service. Definitely will be buying my Jeep stuff from these guys in the near future.
Great product and always very pleased with each purchase. Also, great customer service!
Es una excelente página tiene absolutamente todo lo necesario
Buy this for my Daughter, who is in the Military, She picked it out from your catalog, it looks great, Know she will love it when she comes back from her deployment,
The runningboards arrived in a box that was re-taped. The straps that originally would secure the box were cut and tape was put over them. I didn't think much about it until I opened and inspected the contents. The plastic for the instructions was already opened. But all the parts were there. We mounted the brackets and then when we inspected the runningboards one was scratched on the chrome and the other has a dent in the chrome. The damage is not terrible so we decided to mount them but they are definitely returned from another customer.
Hey Mike,
Thank you for speaking with me today about your running boards. Again, really sorry that this was the condition that they arrived in.
Your store credit we discussed has been applied to your account and please contact me back if you have any questions.
I am glad you are enjoying them. Take care!
Amy
Tried to return a damaged part and because I lack the skill to send a picture online, thus I was out of luck.
Hi Jon,
Really sorry that you have had difficulty uploading a photo to your return. As we have advised you if you can send us the photos we can assist you in setting up the return by attaching the photos.
We are happy to help you out with this. I left you a voicemail as well. Please feel free to call me back at EXT 1257 if you have any questions or if you would like to discuss your experience.
I hope to hear from you soon. Have a great day.
Amy
It was my first purchase from extreme terrain. I love how all the products have lots of info on them.
Very helpful and understanding awesome job answering all of my questions about the product
Called with a bunch of question. One person was able to help me. She was full of knowledge and helpful.
I purchased a Flowmaster FlowFX Extreme exhust system for my 3rd Gen Tacoma from ExtremeTerrain.com. I was sent the wrong item: the connecting pipe diameter was 1/4" too small and did not match my vehicle, so I had to send it back. Unfortunately, I was NOT refunded the full amount charged to me - stating part of the charged amount is not refundable...even when the problem was 100% their fault? I just got ripped off! THAT'S TERRIBLE CUSTOMER SERVICE.
Hi Alfonzo,
We were able to credit back your shipping insurance as a store credit. I tried to call to review this with you and I am so sorry I missed
You. I apologigize for your experience and please give me a call back at EXT 1257 if you have any
Questions of if you would like to discuss.
I hope to hear from you soon.
Amy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Ryan,
Really sorry for any delay in shipping you experienced for your steering stabilizer. I left you a voicemail to apologize for this
And also issued you a store credit voucher.
Please feel free to call me back if you have any questions or if you would like to discuss.
I would be happy to speak with you.
Amy
EXT 1257