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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I ordered headlights and they sent me a gas cap cover and wouldn't resend my headlights until the wrong item was shipped back. They $#*!ed up I should have got to keep the gas cap cover.
Excellant, the rep was very helpful and made the purchase simple and easy. He was also knowledgeable on the product I was ordering, thank you Jon L.
No. Not worth my time.No. Not worth my time.No. Not worth my time.No. Not worth my time. No. Not worth my time.No. Not worth my time.No. Not worth my time.No. Not worth my time
Thank you for reaching out to us. We did take a look into your order for your WildTop Soft Truck Cap with Integrated Roof Rack.
We checked into this for you and found that this does not come with windows and we are working to update this on our website now.
I wanted to apologize for your experience and I have left you a voicemail.
Thank you for bringing this matter to our attention.
Amy
EXT 1257
Found what I was looking for at a good price and I am very happy with the hood locks, easy to install and looks great
Delivered pretty quick.
Nice clean cut insert with no edges to get cut on. Slides in really easy behind the grill. I love the look of it.
I was surprised that I received my winch in 2 weeks. Pretty fast delivery. I just installed it too. :)
I found what I needed at a reasonable price. It was delivered in a timely manner with no damage.
I selected fog lights that was one of a few that used four bolt vs three bolt mounting. It should be more stable.
Enjoyed doing business with Extreme Terrain and will continue to do so in the future.
UPS lost my package during its original delivery but Extreme Terrain quickly helped me rectify the situation and sent me a replacement that arrived in just two days.
Ordered running boards for my 2024 Jeep Grand Cherokee when they arrived directions stated 2020-2022 so I called to be sure lady on the phone was very nice and assured me they were correct, and they were.
Everything was great! Product was great quality. Shipping was fast, price was reasonable for the quality of product.
Website is very easy to navigate. Products are great quality. Prices are fair.
First things first, the customer service representative that answered my phone call was absolutely outstanding. He worked patiently with me to ensure I ordered the correct part # and then assisted me with shipping & billing. This is a Father's Day gift & I'm glad I got the customer rep I did. Based on my initial experience I will order from Extreme Terrain again.
No surprises...they fit fine and look good. I'm sure they will do the job as designed.
Easy to shop for item and was shipped promptly. Description of the product was accurate and instructions easy to follow
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joshua!
Really sorry that happened to you. I see that we got the replacement out to you right away.
If you would like to speak with me about your experience or if you have any questions, you may reach me at EXT 1257.
I hope that you are enjoying your headlights. I hope you come back and leave a review on those as well.
Have a great day!
Amy