Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Extreme Terrain

Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
How would you rate Extreme Terrain?
grey stargrey stargrey stargrey stargrey star

Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

Instant Feedback

51,002 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow James U.
Unfollow James U.
Share Review
Report Review

Service is great, and knowledge of your employees is awesome. Will probably be ordering more parts.

Date of experience: June 4, 2024
Oregon
1 review
0 helpful votes
Follow matt P.
Unfollow matt P.
Share Review
Report Review

Great retail site
June 14, 2024

I found everything I needed to upgrade my '24 Wrangler, stuff was shipped in timely manner, no muss no fuss. Jeep looks kickass :)

Date of experience: June 4, 2024
Illinois
1 review
0 helpful votes
Follow Susan G.
Unfollow Susan G.
Share Review
Report Review

Sunrider Top
June 14, 2024

Received my order in 2 days. Installed the Sunrider top in about 3 hours (doing it solo) would have been faster if I had help. I have used it the last couple days and I love it.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
Follow Robert T.
Unfollow Robert T.
Share Review
Report Review

The install was easy. The video for install did have an error but I was able to work through it.

Date of experience: June 4, 2024
Texas
3 reviews
0 helpful votes
Follow Jimmy C.
Unfollow Jimmy C.
Share Review
Report Review

Flawless transaction.
June 14, 2024

They had what I wanted, it was priced competitively and shipped promptly.

Date of experience: June 4, 2024
Virginia
1 review
0 helpful votes
Follow Dave M.
Unfollow Dave M.
Share Review
Report Review

Excellent
June 14, 2024

It was nice to work with them. They did thing professional even though FedX did not

Date of experience: June 4, 2024
California
1 review
0 helpful votes
Follow Jacob N.
Unfollow Jacob N.
Share Review
Report Review

Fast delivery great experience
June 14, 2024

I've ordered from another Jeep/offroad website and I was in the dark for 90% of my orders wit them.

But, first time ordering with extreme terrain and not only was I updated throughout the ordering process with emails and texts, but they had very detailed installation videos. This was helpful as the product came with very vague instructions from the manufacturer. Great touch

Date of experience: June 4, 2024
Arkansas
3 reviews
0 helpful votes
Follow Steven H.
Unfollow Steven H.
Share Review
Report Review

Sad
June 14, 2024
Updated review

I attempted to access for veterans discount and it didn't work, why? I received but the only place it can be attached is through body to frame bolts, couldn't release and don't want to risk breaking bolts off. Now have new unusable bars.

Date of experience: June 4, 2024
Support R. — Extreme Terrain Rep
over a year old

Hi Steven!

I left you a voicemail reviewing the veteran's discount and how to apply, if you have any questions -just let us know.
I do not see that you have contacted us as of yet about any issues with your side step bars.
If you need assistance with this, please contact us. We would be happy to help.
Again, sorry I missed you - please feel free to call me back at EXT 1257.
Have a great day!

Amy


I attempted to access for veterans discount and it...
May 26, 2024
Previous review

I attempted to access for veterans discount and it didn't work, why?

Date of experience: May 16, 2024
Kentucky
1 review
0 helpful votes
Follow Kaden D.
Unfollow Kaden D.
Share Review
Report Review

Decent site
June 14, 2024

Little hard to get in touch but was helpful when i got in touch

Date of experience: June 4, 2024
Virginia
2 reviews
0 helpful votes
Follow William M.
Unfollow William M.
Share Review
Report Review

Quality Product / Great Price
June 14, 2024

I was looking for an inexpensive option to level my 2012 Tundra. I found these aluminum milled leveling blocks for a reasonable price at ExtremeTerrain. Received parts quickly. Will definitely shop the site again!

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
Follow Neal P.
Unfollow Neal P.
Share Review
Report Review

Ad said we would get items by June 3, had to call to find out it would be 20 days

Date of experience: June 4, 2024
Support R. — Extreme Terrain Rep
over a year old

Really sorry Neal to see that those wheels are out of stock.
If you would like to contact me at EXT 1257 I would be happy to try to locate a similar wheel
That we do have in stock. I hope to hear from you soon.
Thank you for reaching out and have a great day!

Amy

Texas
2 reviews
0 helpful votes
Follow David I.
Unfollow David I.
Share Review
Report Review

Grade A
June 14, 2024

Well packed arrived pretty fast nice system for the money. Small problem, certain bolts should've been marked and packages separate from the other hardware.

Date of experience: June 4, 2024
South Carolina
1 review
0 helpful votes
Follow Christine T.
Unfollow Christine T.
Share Review
Report Review

One of the best sites, no doubt
June 14, 2024

My TJ project makes me no stranger to ordering parts online. Extreme Terrain is one of the top quality sites in my opinion. Great pricing, informative listings, prompt shipping, and customer service. I'm writing this review because they sent an email to make sure I received my order and was satisfied. Yes, I'm happy and will use Extreme Terrain any opportunity I can.

Date of experience: June 4, 2024
Illinois
1 review
0 helpful votes
Follow Brian T.
Unfollow Brian T.
Share Review
Report Review

Great product
June 14, 2024

Quality product, great price. Order came in quickly. Exactly what I thought I was getting

Date of experience: June 4, 2024
Louisiana
1 review
0 helpful votes
Follow kevin X.
Unfollow kevin X.
Share Review
Report Review

Arrived late
June 14, 2024

When i ordered the soft top if i ordered in the next hour if will be delivered on saturday i needed the top right away, as my top was damaged i park my jeep out side and it there was to be heavey rain comeing the top did not show up saturday i had to buy a used 1 form a junk yard the top showed up thursday 5 days late

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
Follow Chad H.
Unfollow Chad H.
Share Review
Report Review

Everything as expected
June 14, 2024

The product purchased for the price was what I expected and was pleased with the look and quality. It was not pocket drainer and it improved the overall look of the vehicle

Date of experience: June 4, 2024
Washington
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

Good product, great pricing.
June 14, 2024

It would have been a 5 star if they responded to my email timely just to let me know when my order will be arriving.

Date of experience: June 4, 2024
Georgia
1 review
0 helpful votes
Follow Amy S.
Unfollow Amy S.
Share Review
Report Review

Jeep upgrade 💚
June 14, 2024

Fast delivery and I love how the jeep looks with the green on it!

Date of experience: June 4, 2024
New Jersey
1 review
0 helpful votes
Follow Paul Y.
Unfollow Paul Y.
Share Review
Report Review

Rock guard step
June 14, 2024

The product was delivered and received promptly. The product was in excellent condition and very well made beyond my expectation. The installation was straightforward and well thought of and, without any assistance, still took me less than an hour. The installation video in your webste was very helpful and helped facilitate the installation.

Date of experience: June 4, 2024
Washington
1 review
0 helpful votes
Follow Rubicon J.
Unfollow Rubicon J.
Share Review
Report Review

Thick steel will protect the duel tank almost completely but exposed in some spots. Was missing 2 nuts for a bracket and no mounting place for the existing transfer case armor to bolt to. Needed to make my own via welding or drilling.

Date of experience: June 4, 2024