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Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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50,947 reviews

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Michigan
1 review
0 helpful votes
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What an awesome company
June 16, 2024

Every transaction I have made so far with extreme terrain has been outstanding I cannot recommend them enough and I will continue to shop here

Date of experience: June 6, 2024
California
1 review
0 helpful votes
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Quick, and easy.
June 16, 2024

Really great quality products, For the price, will recommend to those who consider buying.

Date of experience: June 6, 2024
New Mexico
1 review
0 helpful votes
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Great!
June 16, 2024

Service and product have always been exceptional! Thank you employees for always being helpful and providing great information!

Date of experience: June 5, 2024
California
1 review
0 helpful votes
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Very easy installation, took me longer to take off the factory bumper.

Date of experience: June 5, 2024
Nebraska
1 review
0 helpful votes
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Rough install, but still would do it again.
June 16, 2024
Updated review

Wish my soft top came with some spare hardware with their tiny screws & unthreaded holes. Didn't appreciate the trips to the hardware store!

Extreme Terrain is still the best of the best though. I had a human to listen to my rant and was prepared to answer questions, that alone beats most aftermarket places!

Date of experience: June 5, 2024

Thank you
May 11, 2022
Previous review

Im glad I had the option to replace part of my soft top rather than pay for a new one. However assembly was stressful, the assembly instructions weren't very helpful and there's nothing helpful online.

Date of experience: May 11, 2022
Pennsylvania
1 review
0 helpful votes
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Second time was the charm
June 15, 2024

Replacement bumper came in a solid box packages very well. The first one was in weak box and was obviously returned before. My replacement had no road rash or dents and all parts were still in original rapping.

Date of experience: June 5, 2024
Support R. — Extreme Terrain Rep
over a year old

Thank you for reaching out George.
I am glad that your replacement got out to you quickly and with no issues.
Really sorry about the original bumper arriving in that condtion.
Please let me know if you have any questions or if you would like to discuss your feedback.
You can contact me at EXT 1257.
I would be happy to speak with you.

Amy

New York
1 review
0 helpful votes
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I had ordered a mud flap delete kit a few weeks ago. When the packaged arrived it was not only and empty, but it looked old and run over. I put in a complaint and Extreme Terrain responded quickly. They ask me to take pictures and sent and they were shock. They gave me a FedEx label to return the package and as soon as they got it they processed a new order. They were very help and sent me emails on my new order and tracking info. I received my replacement when they said. Thanks guys.

Date of experience: June 5, 2024
Texas
1 review
0 helpful votes
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Cat Shields
June 15, 2024

Great looking product. Shipping box crushed but didn't hurt the parts. No written instructions provided; no torque spec's for the bolts either.

Date of experience: June 5, 2024
Indiana
1 review
0 helpful votes
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Great service!
June 15, 2024

I bought some lights for my jeep. Once I installed them one of them turned out to be defective out of the box. I filled out the return order and Customer service was able to get me new lights within 3 business days. Very happy with the service they provide to their customers.

Date of experience: June 5, 2024
Illinois
1 review
0 helpful votes
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All great
June 15, 2024

Everything worked out good had lined up perfect. Would purchase from you again

Date of experience: June 5, 2024
Hawaii
1 review
0 helpful votes
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Your website is incredibly easy and helpful when searching for what I need/want. The shipping prices to hawaii is really the biggest reason I haven't purchased much from you. I could of easily purchased over $3k worth of parts. But the shipping cost was the deal breaker.

Date of experience: June 5, 2024
South Carolina
1 review
0 helpful votes
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Order Never Shipped
June 15, 2024

My order had not left the warehouse on the date I was supposed to receive it by, 6 days after purchase. They refused to overnight the product after admitting it was their mistake.

Date of experience: June 5, 2024
Pennsylvania
2 reviews
0 helpful votes
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It's a great experience been you can order everything you need from just one site. A friend highly recommended your company as this is all he used for his 4 jeeps. We just bought our first jeep and we are making upgrades to it. I look forward to purchasing additional items in the future.

Date of experience: June 5, 2024
New York
2 reviews
0 helpful votes
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I am a new owner of my first 2024 Tacoma. When I first got it, the tonneau covers were not available for it yet. A chat with your technical staff told me when they expected to be available. A week later they were, and I ordered one that arrived less than a week later. I am very happy with the purchased.

Date of experience: June 5, 2024
Texas
1 review
0 helpful votes
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Received the order within a few days and instillation was very easy.

Date of experience: June 5, 2024
Florida
1 review
0 helpful votes
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Pretty good
June 15, 2024

The mirrors came in at a reasonable shipping time, and they're good quality. However, the plastic that goes in between the mirror and the car doesn't help with the mirror rattling. The factory one is rubber, so it softens the vibrations reaching the mirrors. I recommend keeping it and using it on these.

Date of experience: June 5, 2024
Illinois
1 review
0 helpful votes
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Better than OEM
June 15, 2024

Quick and easy install, no issues. Much better seal than OEM.

Date of experience: June 5, 2024
Wisconsin
1 review
0 helpful votes
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21Grand Cherokee seat covers
June 15, 2024

Order showed up ahead of schedule and great product for the price!

Date of experience: June 5, 2024
New Jersey
1 review
0 helpful votes
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Satisfied
June 15, 2024

Products were delivered fast and order was accurate. Pricing was great!

Date of experience: June 5, 2024
Georgia
2 reviews
0 helpful votes
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Needed at least one freedom top panel for my son's 2007 Wrangler - got the see through panel - very nice upgrade the I found (previously was not aware that this part existed)!

Date of experience: June 5, 2024