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Extreme Terrain

4.5

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
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This company responds to reviews on average within 6 days

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50,907 reviews

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Illinois
1 review
0 helpful votes
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Inaccurate seller info
June 26, 2024

I was initially very happy with my purchase of a Garvin Expedition Roof Rack for my 2021 Jeep Wrangler. The order was on time and the rack fit on great. But then I found out when I went to buy rack accessories that the manufacturer Garvin went out of business and Extreme Terrain does not list or explain that when purchasing any Garvin products (at full price) that additional items, or missing items such as bolts etc., cannot be replaced or added on.

When I contacted ET about purchasing the rack and looking for the ladder that goes with it I was told to look on eBay or somewhere else. That they couldn't help with that issue.

Date of experience: June 16, 2024
Ohio
2 reviews
0 helpful votes
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Exactly what we needed!
June 26, 2024

Everything was super simple as far as ordering online and we received the product in 2 days. The mesh top was exactly what we needed and we will likely buy more in the future.

Date of experience: June 16, 2024
Texas
1 review
0 helpful votes
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Great
June 26, 2024

Everything was fast, excellent product, arrive on time, thanks.

Date of experience: June 16, 2024
Texas
1 review
0 helpful votes
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Order was correct and on time
June 26, 2024

Great until I'm told to use 50 characters or more.!

Date of experience: June 16, 2024
Georgia
1 review
0 helpful votes
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Had what I needed
June 26, 2024

Nice website that has what you need and quick shipping. Its a lot easier to shop when they provide verification of fitment and so many customer pics.

Date of experience: June 16, 2024
Florida
1 review
0 helpful votes
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Running boards
June 26, 2024

I ordered about five items. One of which was door entry guards for my jeep. The door entry guards arrived in a sealed box, however, with two front and only one back. I called customer service and the process was less than I expected. I had to take pictures of all the items I received then get an RMA number then ship the items back before they would replace the item. I am still waiting on the replacement order to ship.

Date of experience: June 16, 2024
Georgia
2 reviews
0 helpful votes
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Top Notch Customer Service
June 26, 2024

Mike was fantastic in assisting me with information to help me determine which top would be best for my Wrangler.
Fourth item I've bought from Extreme and so far all been perfect.

Date of experience: June 16, 2024
New York
1 review
0 helpful votes
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Great
June 26, 2024

Very helpful on the phone I don't like to ordering without speaking with someone about the part filing on my vehicle.

Date of experience: June 16, 2024
Pennsylvania
1 review
0 helpful votes
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Black Hinges
June 26, 2024

When Tighten the bolts down paint chipped off the hinges. The middle spindle was crome on top not black,

Date of experience: June 16, 2024
Support R. — Extreme Terrain Rep
over a year old

Really sorry to hear about the chipping on your hood hinges Gregory!
Please contact me if you would like to discuss your experience or if you have
Any questions.
I would be happy to speak with you about your experience.

Amy
EXT 1257

Nevada
1 review
0 helpful votes
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The best
June 26, 2024

Love shopping with extreme terrain fast shipping great prices

Date of experience: June 15, 2024
Alabama
1 review
0 helpful votes
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I ordered the correct color, but doesn't match due to fading. How do I return my order?

Date of experience: June 15, 2024
Illinois
1 review
0 helpful votes
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1 Day Shipping.
June 26, 2024

My first order and a gift. Paid for 1 day shipping. Rolling into day 3, "shipment waiting pick up from carrier"? Looks like Elvis hasn't even left the building.

Looking for a refund on shipping fees.

Date of experience: June 15, 2024
California
1 review
0 helpful votes
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Excellent customer service
June 26, 2024

Ive done three Jeep builds using Extreme Terrain as one of the main vendors in the process. They have always been very helpful and informative. Orders always come on time with no problems. Even with large items, five 35x12.5 tires mounted on Fuel Wheels. We had a part that unfortunately did not fit on our build vehicle. I didnt get around to mounting it until the return window had long expired. They still took care of us with credit that we put toward the next build. Very happy with them. We wil be a customer for life.

Date of experience: June 15, 2024
New York
1 review
0 helpful votes
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Pretty Great Service
June 26, 2024

Really good prices and things get here really quickly. More options than amazon.

Date of experience: June 15, 2024
Washington
1 review
0 helpful votes
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True to their word
June 25, 2024

I was kept in the know of the status of my order and it arrives right in time.

Date of experience: June 15, 2024
Illinois
1 review
0 helpful votes
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Cathy..
June 25, 2024

Great prices with high quality items with great pricing.i will be purchasing again...

Date of experience: June 15, 2024
Virginia
1 review
0 helpful votes
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Extreme Terrain offers the best selection of equipment for the off road enthusiast, covering a wide range of makes and models. The pricing is reasonable, with open box specials offering even better deals.

Date of experience: June 15, 2024
Illinois
1 review
0 helpful votes
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Great quality and service
June 25, 2024

Ordered running boards for my 2023 Toyota 4Runner TRD Pro. Items arrived quickly and in great condition. Easy to install and they look great.

Date of experience: June 15, 2024
Virginia
1 review
0 helpful votes
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Fits Like A Glove
June 25, 2024

Instructions not great, some spacial ability required, but once you figure out how to get the top screwed in the rest falls quickly into place.

Done in less than an hour.

Date of experience: June 15, 2024
Massachusetts
1 review
0 helpful votes
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Kit was the wrong rear breaks
June 25, 2024

When I ordered I put in all my information I chose the recomended kit and it said it would fit the vehicle.excluding the YE hybrid which I don't have. I received the kit and installed the fronts which were perfect then when I went to install the rears they were not the right ones. I was told I would have to return the whole kit which the fronts were already installed and I'm leaving for Florida and could not tie up the vehicle. So I purchased rear breaks from a local supplier so I can move forward. I am left with the wrong rears and am out an additional coast for tear breaks that I did not want.

Date of experience: June 15, 2024
Support R. — Extreme Terrain Rep
over a year old

Hi Stephen,

Really sorry to hear about your rear brakes being incorrect. I see that you have decided to source the correct ones locally but I would like to encourage you
To contact me if you would like assistance with this or if you have any questions.
I would like the opportunity to make this right.
Please contact me at EXT 1257.
Have a great day!

Amy