Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Extreme Terrain

Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
How would you rate Extreme Terrain?
grey stargrey stargrey stargrey stargrey star

Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

Instant Feedback

50,902 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Erik R.
Unfollow Erik R.
Share Review
Report Review

Great service
June 28, 2024

My running boards came with a slight issue and the support team was exceptionally helpful. I'll definitely be a returning customer!

Date of experience: June 17, 2024
Georgia
1 review
0 helpful votes
Follow JDW T.
Unfollow JDW T.
Share Review
Report Review

For some reason the 2013 Jeep Grand Cherokee and other Jeep models have a million variants based on model, year, humidity... Anyway I needed new Rear Shocks for my Daughter's 2013 WK2 Jeep Grand Cherokee Overland 3.6L V6 with Air Suspension... I forget the fellow that helped me - but he cut through the crap and got me the Rancho (Made in the USA!) RS5000X Rear Shock for Stock Height shocks. 'Murica by Gawd!

Date of experience: June 17, 2024
Florida
2 reviews
0 helpful votes
Follow Noel G.
Unfollow Noel G.
Share Review
Report Review

Easy purchase
June 27, 2024
Updated review

Went on line saw all the options available and picked the one I liked the most. Added to my cart and checked out. Product delivered as promised and fit perfectly.

Date of experience: June 17, 2024

Easy and just what I was looking for
January 26, 2023
Previous review

I was looking for things for a new to mee Jeep, found several options for what I was looking for. Easy purchase and quick delivery!

Date of experience: January 25, 2023
Florida
1 review
0 helpful votes
Follow Jay I.
Unfollow Jay I.
Share Review
Report Review

Running Boards
June 27, 2024

Easy experience for ordering and installing. Will be ordering more soon.

Date of experience: June 17, 2024
Ohio
1 review
0 helpful votes
Follow Mary N.
Unfollow Mary N.
Share Review
Report Review

The Best!
June 27, 2024

I have two Jeep Wranglers (1999, 2024) that I've been shopping for at Extreme Terrain. I've been able to find everything I wanted, and then some, for both models. The site is easy to navigate and find exactly what you're looking for. Checkout is a breeze and items ship quickly. Extreme Terrain has become my go-to site for all things Jeep. I'm a happy customer so that says it all.

Date of experience: June 17, 2024
Louisiana
1 review
0 helpful votes
Follow Kevin S.
Unfollow Kevin S.
Share Review
Report Review

Great
June 27, 2024

Very fast shipping and great prices. No reason to complain.

Date of experience: June 17, 2024
Florida
1 review
0 helpful votes
Follow Chris I.
Unfollow Chris I.
Share Review
Report Review

Bait and switch
June 27, 2024

Email said $50 coupon, place an order use the code for the coupon and said "We'll mail you the coupon" and took $0.01 off. Then they said would be delivered in 3 days…imagine that check the tracking and says running late. Bring from Quadratech next time.

Date of experience: June 17, 2024
Pennsylvania
2 reviews
0 helpful votes
Follow Stephanie J.
Unfollow Stephanie J.
Share Review
Report Review

Website
June 27, 2024

I really appreciate the checkpoints in place on the website. Once entering a few basic questions about my vehicle, I can confidently make a purchase knowing if it will fit my vehicle or not. Great option when there are so many parts out there on the market!

Date of experience: June 17, 2024
New York
1 review
0 helpful votes
Follow Steve G.
Unfollow Steve G.
Share Review
Report Review

USPS
June 27, 2024

You guys always do great but the USPS struggles with delivering packages in a timely matter. It certainly made its way around the state before making it here!

Date of experience: June 17, 2024
Washington
1 review
0 helpful votes
Follow Dave O.
Unfollow Dave O.
Share Review
Report Review

Great.
June 27, 2024

The transaction happened smoothly, the item shipped promptly, and the item was an exact OEM product replacement.

Date of experience: June 17, 2024
Oklahoma
2 reviews
0 helpful votes
Follow John L.
Unfollow John L.
Share Review
Report Review

A great purchase
June 27, 2024

My order arrived in a timely matter all parts seem to be good. I've installed it completely pleased with it. Thank you.

Date of experience: June 17, 2024
Massachusetts
1 review
0 helpful votes
Follow Vezna M.
Unfollow Vezna M.
Share Review
Report Review

Ordered a clearlid sunroof 1350$ for my Jeep. Was pretty happy for the 2 day turnaround (ordered monday). Got some sort of tarp instead, can't be more than a few hundred. Needed what I ordered for a road trip on Saturday. Requested the item I ordered right away when I got the wrong item. They told me they won't send out the actual item I ordered until they get the wrongly shipped item first. This was through a phone call with a woman who i could barely understand because instead of talking, she mumbled everything. I had to ask her repeatedly to repeat what she said. After our call ended, i decided to speak to a person on chat instead bc i didnt understand anything with the first lady. She explained better, asking if i wanted a return or replacement. I said replacement. It was a hassle.and time i dont have. This includes the time it takes for me to print out return labels (don't have a printer), repackaging the item and finding a place that takes FedEx returns (never done that before). All in all a terrible experience. So I had to threaten to get a refund instead of a replacement because the whole point of spending over 1300 dollars was for the road trip I was taking. The nice gentleman on the phone/email was good, worked it out with me to get me the part by Saturday but I still had to delay my road trip by about 4-5 hours bc I wasn't going to leave an expensive and huge package in front of my house. Overall, bad experience, much much more hassle than it should have been and had to threaten to get a refund instead of a replacement unless they get me the item I originally ordered fast to accommodate my travel plans.

Date of experience: June 17, 2024
Support R. — Extreme Terrain Rep
over a year old

Hi Vezna,

Really sorry about your experience with your top and appreciate you reaching out to share your feedback.
You have a voicemail from me and I hope to hear back from you.
You can reach me at EXT 1257 if you would like to discuss your review or if you have any questions.
Have a great day!

Amy

South Carolina
1 review
0 helpful votes
Follow Steven Z.
Unfollow Steven Z.
Share Review
Report Review

The products that I received were not damaged and they came relatively fast

Date of experience: June 17, 2024
Support R. — Extreme Terrain Rep
over a year old

Glad to hear it Steven!
Thanks for all of your purchases for your many vehicles and for your feedback.
Please feel free to contact me with any questions.
You can reach me at EXT 1257.

Amy

Rhode Island
1 review
0 helpful votes
Follow Mike B.
Unfollow Mike B.
Share Review
Report Review

Price and delivery
June 27, 2024

Seem to have very fair pricing and delivery was updated often with good results

Date of experience: June 17, 2024
North Carolina
1 review
0 helpful votes
Follow Cletus U.
Unfollow Cletus U.
Share Review
Report Review

Quick delivery.
June 27, 2024

Delivery was quicker than I thought it would be based on product pricing.

Date of experience: June 17, 2024
California
1 review
0 helpful votes
Follow Wesley F.
Unfollow Wesley F.
Share Review
Report Review

Radiator, hoses and thermostat
June 27, 2024

Great product, worked great and runs 10 degrees cooler. Fit as good as OEM, had to trim the top radiator hose

Date of experience: June 16, 2024
Ohio
1 review
0 helpful votes
Follow Randy L.
Unfollow Randy L.
Share Review
Report Review

Order Never Arrived
June 27, 2024

My order hasn't arrived. Replied to an email asking if it arrived and haven't heard anything in days.

Date of experience: June 16, 2024
Texas
1 review
0 helpful votes
Follow Glen H.
Unfollow Glen H.
Share Review
Report Review

Missed the mark on this product.
June 27, 2024

We have this product listed for TJ And your site says it is made for my 2005 Jeep Wrangler TJ unlimited. Unfortunately, it's not made for an unlimited it's made for the shorter TJ. So this top looks like a toy on my jeep. I tried to find this information, but it's hard for this Pacific product. Quadrate has the exact item I need made by Mastertop. So I'm trying to decide whether to return the toy top I got from Y'all and order the master top or just chalk this up as a poor experience. I've ordered several items from extreme terrain and all my other experiences have been good.

Date of experience: June 16, 2024
Support R. — Extreme Terrain Rep
over a year old

So sorry your sun shade is not fitting as expected Glen.
Please feel free to contact me if you have any questions or if you need
Assistance with this sun shade. I would be happy to speak with you.
You may reach me at EXT 1257.
Have a great day!

Amy

Tennessee
1 review
0 helpful votes
Follow Tracy O.
Unfollow Tracy O.
Share Review
Report Review

Love my new grill insert!
June 27, 2024

I would definitely recommend this company! Ordering was easy and efficient. I received my order in a very timely manner and I absolutely LOVE my new grill insert for my jeep! Very happy customer here...

Date of experience: June 16, 2024
North Carolina
1 review
0 helpful votes
Follow Greg C.
Unfollow Greg C.
Share Review
Report Review

Running boards
June 26, 2024

FANTASTIC and easy ordering process. Was on my front porch before I could believe it. Your website had better directions vs the ones in the box! Thank god for your videos bc I'd still be in garage swearing from underneath the jeep!

The runner I purchased matches the Mopar but at a fraction of the price. The only downside is that the directions in the box from the manufacturer were HORRIBLE. Skipped so many steps. I went to the video you guys did and that is what helped me. However, they started using diff screws and different sizes vs your video from a year or two ago. They also now ship with varied fittings, so you have to measure it out on your jeep to make sure to use the proper fittings.

Date of experience: June 16, 2024