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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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User-friendly, clearly itemized features, fairly priced, on time delivery
A positive experience
Have not put them on the vehicle yet, but the package arrived intact and the products looked good, and delivery was quick. Satisfied so far 👌
The part I needed was easy to identify and order. Helpful instructions accompanied the delivered part and it was an easy install!
Came on time. Made in china, but that's ok I guess. The install looks doable
Great service after the sale! I will be doing business with Extreme Terrain in the future.
A few of my orders were not what I was expecting and did not live up to how it was detailed. Also received wrong parts once.
Love the wheels! Great quality and fast shipping! Will order from again.
I am pleased with my order and the help I received to complete my order.
Shipping was fast. Great customer service. I bought the 1.5 inch red rock spacers. I should've bought the 2 inch but it still looks good. Happy with my purchase.
Items being shipped out should have proper attachments and necessary items to ensure products can be installed safely. Making a buck is the name of the game with this company as those install items never gave proper install tools or attachments.
It was so easy to order and the instructions were very easy to follow! I love the look it gives my Jeep!
Great lights to replace the originals. Easy to find what I wanted on the site and fast shipping
Snug but fit good. Hand start all your bolts before tightening anything just in case
Hey Charlie,
Thank you for your review on your order for the fender flares. I'm glad they worked out and were a good fit! Please let us know if there is anything else we can assist you with. You can also visit Orders.Extremeterrain.com to setup returns, print invoices, and get tracking information.
Thank you and have a great day!
Allison EXT 1896
The installation and looks added to the appearance of my Jeep
It was easy to purchase these side step and the instructions were very simple.
I just ordered a product for my Wrangler. It was easy to search my exact parts, prices are reasonable and they honor our first responders! Shipping is fast.
I received my order earlier than expected and was able to get it installed right away.
I ordered a part in the part was not the correct one he sent axle rods for a Rubicon and I do not have a Rubicon after I saw this come through I called to cancel it out and it's not an easy process. Apparently they've been shipped and I got a wait till I get here and then send them back. This is put me in a huge bind on getting the work done, absolutely unacceptable and the lady I talk to the returning them ask more questions and the guy that I ordered from that's when we found out this was a wrong scenario
Hey Fred,
Sorry I missed you, I just left you a voicemail explaining how I would go ahead and get your return started to not delay you any further. I apologize again for the inconvenience of the wrong item being ordered. Please keep an eye on your email for the emails you will be receiving for your return. If there is anything else we can help you with please feel free to reach out to us via phone or live chat through the website.
I hope you have a great rest of your day!
Allison
I was having a problem with keeping the credit card info and completing the checkout.I waited an hour and sent the order no problem.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Joe,
Sorry I missed you, I just left you a voicemail going over your purchase with you. Again, we apologize this order arrived missing a main component needed for installation. If you need any further assistance with this or have any additional questions please feel free to chat our live chat team or give me a call directly at ext 1896.
Thank you and have a great day!
Allison