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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I recently purchased a new top for my jeep. Website was easy to use found what I needed good descriptions. I figured it would take weeks to recieve but I was wrong shipped out when they said and recieved the top a day earlier then estimated. Installing was easy and fits perfect. Great experience.
You get the products shown/described in the website. The packaging comes really safe and well packed. Shipping speed is relatively fast and on schedule of arrival.
Quality products, fair price, quick delivery. I get exactly what I asked and paid for
Great job getting me the parts I needed. You guys are way too heavy on the following junk mail
This is the second time I have ordered from Extreme Terrain and the parts that their website said would fit my jeep doesn't fit. I got a shade mesh for running topless that on the site said it fit a 2024, but when i got it, it said fits 18-21 jeeps and the cords would not work on the front net. I also got red trim for the overhead speakers that said they fit the 24 and they were 2" to short. I will be contacting them to send these items back.
Hey Gary,
Sorry I missed you, I just left you a voicemail explaining the return process so you do not need to contact us for this, I apologize again for those 2 items not fitting your 2024 Jeep as advertised. I hope in the future we can get this rectified for you. If you have any further questions or concerns please do not hesitate to give me a call back at ext 1896.
Hope you have a great day!
Allison
Shipping was dead on, couldn't be happier with that aspect. Adams driveshaft was very good quality, leaps above the jeep oem shaft. Now we have u joints that can be replaced when needed.
Fast shipping and product quality is as exactly as described thanks a million
On time and able to get installed immediately, as planned, back up and running the next day
Easy to Navigate through the website and easier if your logged into your account.
I love extreme terrain and have never had an issue. Just hope I can get a replacement quickly?
Hello Nick,
Sorry I missed you, I did leave you a voicemail with a few options to hopefully rectify this issue with the cracked fender so we can get you a replacement out quickly! If you have already resolved this with customer service please disregard.
Hope to hear from you soon and have a great day!
Allison
Posted a question about an item because the description was quite unclear about parts included. A sales person called me within 2 minutes! He was a huge help in answering my questions!
Although I haven't used or installed the jack on my Jeep yet, it is exactly what I expected and arrived quickly. The cost and shipping were similar to Amazon, so I purchased from Extreme Terrain.
Ordered several items got free shipping!
Received 2 different tracking number from ups
Recieved 1 item, second item delayed after several days of waiting and trying to get info from ups with no luck, called extreme terrain back. They couldn't find out anything from ups either. Service rep was nice, tried to do a lost package report but was denied for some reason I assume by his supervisor. So said would refund my money for item. Then redo order for only the missing item. Which was fine except now charged me shipping because didn't meet free shipping amount. When I pointed out not my faulty why should I pay for second shipping, he gave me 10 dollar discount. To cover the shipping charge. Then told me if I do get original delivery and second delivery I'm supposed to call them back and then return one of the orders. What a major pain in the a$$! So now I'm still waiting on something to come in and it has been now over 10 days since first order and my second order is now being processed and probably will be another 7 days before it shows up… at least I hope it shows up!
Hey Roger,
Sorry I missed you I just left you a voicemail requesting you give me a call back at your earliest convenience so we can get this taken care of for you. Again, my extension is 1896 and look forward to hearing from you soon.
Allison
Shipping was fast and communication was as clear and products were prefect fit
100% satisfied with the barde bumper. Makes the truck look meaner then the stock bumper. Some scuffs and scrapes from shipping but overall very happy.
Jeremy from customer service was very helpful in helping me with my order exchange for a damaged item.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Tim,
Sorry I missed you I just left you a voicemail regarding the tote being the wrong color that you received. Feel free to give me a call back if you have any additional questions or concerns my ext is 1896. If not we appreciate you taking the time to write your review and look forward to working with you in the future!
Allison