ExploreTripReviews 1,330

STAY AS FAR AWAY form these scammers as possible. Once you have paid them they will cancel your flight for unknown reasons and keep your money until you contact them. They will send you bogus fake e-tickets. If you do not make sure you receive one they will never send it and never tell you. If your ticket was canceled and in most cases it will be, they will make is extremely difficult for you to get a refund (if you even do, as I'm still waiting) and they will try to waste as much of your time as possible keeping you on hold. If you are upset the rep you are speaking to will personally say, "I will not give you a refund, because you are mad". What are we suppose to feel when you con us out of our money and kick us off our flights for no reason. Further more if you purchase more than one ticket they will tell you you only purchased one ticket and that they can not find the other one, "Like duh, you guys canceled my reservation". They do this to make it seem like you purchased one ticket for the price of two, so they can keep the rest of the money you paid them. They will do their best to swindle you out of your money for the second ticket.

This place is an absolute scam. Been flying for a while now and this was my first time using them (through Sky Scanner, super disappointing). Never had a problem before with other third party's until now. It's basically a waiting game scam. You buy tickets. They send you fake e-tickets. Once your flight is coming up and you try to print them out you realize they don't exist. You call them and they make up lies and try to swindle you that your reservation got canceled and they cannot find your tickets. They send you more fake e-tickets.

Stay far far far away from this shady business. Honestly I do not know how it even has positive reviews. I have seen so many people 's post run into the same occurrence as I have from this business. Do your self a favor. Go somewhere else.

Terrible travel site! In 24 hour ( when i started check in process) before my trip I found out about canceled flight to China... i started to call ET... spent 5 hours to receive any answer... they change my flight to next morning... came to airport and agent can not tag my bag, because too many flights on my schedule... had to call terrible and unfriendly ET agents again till they finally fixed and I was in the air additional 6 hours and lost whole day out of 10! No apologies! No compensation! Stay away from them!

Booked a $300 round trip flight to Ecuador. I got an email saying my card needs to be verified. I called the number provided and the representative was short and curt with me saying someone will give me a call back. Red flag #1 for me. When I did get a call, it disconnected right away. Red Flag #2 for me. I got a call again from a different number and the representative was rude. I provided my credit card number and she told me there was an error in the system and that manual tickets were being generated. Red flag #3.

I called my visa provider right away to confirm no charges were made, and cancelled my card.

I'm glad I did as after having reviewed the comments on this site, it looks like this company may be running a scam or they are extremely poor in providing good business.

I booked a flight from Miami to Rome using a travel agency, explore trip. The airline, British Airways, changed our connecting flight time, not leaving the minimum amount of layover time the airport requires. The British Airways automated system then booted us off the flight. Called British Airways and they told us that the travel agency has to be the one to rebook us on a flight. We've called Explore Trip about 6 times since Monday, and every time we call we're told a different story or our being lied to: "that department is closed," "there's not a manager here," "the manager is busy," "we sent an email to British Airways and haven't heard back," "give us another 24 hours," "we sent you an email," "it takes 5 to 7 business days to get an answer." In the mean time, I've called British Airways and they said they haven't received any inquiries on our behalf from Explore Trip. Mind you, the only reason I know any of this information is because I happened to check our itinerary. British Airways is claiming its Explore Trips responsibility to notify us of changes, and Explore Trip is telling us they never received notification.

We booked a flight from Edmonton to Melbourne, Australia and two hours later i get an email saying that my reservation has been canceled due because the verification of the provided payment details failed.

I called them back right away and they said they can't do anything about that and my flights are cancel and we can't get that price back. I can rebook the same dates but cost $700.00 more! TOTAL SCAM! DON'T BOOK WITH THEM. THEY SUCK YOU IN BECAUSE IT'S CHEAP BUT YOU WILL END UP PAYING MORE.

Worst experience ever. I booked an airfare, provided my credit card, received a confirmation # via email, and 7 hour later I am told the reservation is cancelled. These are the exact words on the email received:
"... the airline cancelled the available seat before your card was charged. We tried to re-book the ticket at the same price for the same itinerary but were not successful".
It looks more like a scam than a professional travel agency. When I called to inquire about the situation, I was told that for an additional $200 they could get me same tickets, but they could not honor the booking made 7 hours ago. I provided everything I was required as a customer. They lure you in with a low price and then they send cancellation notices a few hours later to ask for more money. I would not trust and use this company ever again. I regret providing my credit card information.