ExploreTripReviews 1,330

Tried switching the dates of my flights due to a change in job.
The customer service had me on hold for an hour and half. They proceded to give me no information, and were just completely incompetent at answering any of my questions. I talked to them for more than 3 days, spending hours each day on the phone, and writing very to the point clear messages of the questions I wanted answered. The money you save is not worth the hassle you will face trying to deal with those buffoons.

They tried to book mi airplane tickets, they charged my credit card and after said that never was charged. Now I have the amount blocked and they doesn't want to call my bank to reverse the transaction.

I asked to cancel my reservation and erase the data of my credit card, but they still calling me and they still trying to charge my credit card.

Inclusive by mistake, they sent me by email information about others customers.

Be carefull with this company, Isn't a fraud but are very disorganized with bad service.

During the last 2 weeks I booked up to 5 times the ticket on the route Dubai - Johor Bahru. Each time I receive a confirmation of the reservation, but after a dozen or so hours I receive an email: "We regret to inform you that your reservation was canceled because the payment details were not provided."
During this booking I have already given 2 different cards: Visa and Mastercard. Both cards are money! The banks claimed that no one contacted them about the verification of the card. It's a LYING! During the reservation, the data security key disappears momentarily. Could this site be a credit card thief? Tickets do not want to sell. They will not reply to my emails.
ABSOLUTELY I DO NOT RECOMMEND

Their website was broken and I wanted to add travel insurance but it didnt work. So I booked the flight and it mentioned to email customer support to add travel insurance. So thats what I did. Then they didnt respond to my email, I called, left several voicemails because the line was so busy.

And eventually forgot about it.

Now I had to cancel the trip because my daughter ended up in the hospital because she nearly died. I wanted to use my travel insurance and found out they never took care of it and now dont want to reimburse me. I have all proof on email, as I sent follow up emails after each voicemail I left.

They told me to go talk to the airline, of course they dont want to deal with their own b. S.
But the mistake was made by exploretrip, not the airline.

Marieke

Explore Trip has the worst customer service. I have been in contact with them four times in the past month and they aren't able to help correct an issue with our travel. Every time I speak to an associate they claim they will fix the issue and be in contact in 48 hours. I have yet to hear back from them and instead have to contact them again myself. They told me my issue doesn't matter, but my trip is less than a month away and I need to make reservations and bookings... I'd say it matters.

I would chose another third party website over Explore Trip. It's not worth the stress!

My husband and I booked a nice Europe trip with my in laws back in the beginning of Jan. 2017. It is now the end of February and I still don't know if our trip is actually happening since Explore Trip can't give me a clear answer on whether our trip is confirmed or not. Their lack of customer service as well as lack of communication with their customers has lead me to NEVER USE OR FLY with them again. I will make sure that every review board has my comments. They are the worst and they have made this trip a stressful nightmare.

We've just book flight to Barcelona from San Francisco. Agent Logan Art showed very professional, responsible attitude.He was very patient. Thank you Logan very much. Greg and Polina Kligerman

They offer a competitive internet price, but if you were to change anything, then they would charge an arm and a leg. For a date change on one leg of a $750.00 roundtrip ticket they charge $800.00 while the same itinerary is available on line for $819.00!
What is funny is that when I spoke to a supervisor, he admitted that he would not pay the $800.00 for the change :))

They don't refund anything for a non-refundable ticket, while the other agency for the same price and itinerary change, refunds at least the taxes.

We had a problem with our itinerary to India via China. Explore Trip really valued us as customers and helped fix the issue. We actually got to India ahead of our original itinerary! Thank you! I will tell my friends and our clients.