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Expedia Reviews Summary
Expedia's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from poor customer service and issues with booking accuracy. Many customers report difficulties in reaching live support, leading to frustrations over incorrect reservations, unexpected charges, and inadequate responses to cancellations. While some users appreciate the variety of options available through the platform, the overall sentiment reflects a lack of trust due to perceived unethical practices and inadequate support during critical situations. This feedback suggests a pressing need for Expedia to enhance its customer service responsiveness and transparency to rebuild consumer confidence.
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I love to explore the world and i always prefer to visit this before start my journey because this is the only site where you can find best deals
I have taken lots of time tour packages from Expedia. Thanks
We found this to be an incredibly useful tool when traveling interstate.
I checked alot of other travel booking sites and even the airline itself, usually the airline website will have the best rates, but for some reason expedia had a great deal, the airline was subpar though, not expedia's fault i know.
On July 5 booked a trip with my wife through EXPEDIA.COM., itinerary # **************. On its website we were made to believe that if we buy travel protection package plan through them, we will have the right to cancel our trip for any reasons without any penalty or fees at any time prior to 48 hours before scheduled of the trip.
When I called Expedia.com to cancel our trip for at least 14 days before our trip was supposed to start, they told me that I will be refunded only for the cheapest part of the trip (ground transportation and hotel) but nothing for the flights tickets as the most expensive part of the trip.?
Who buys travel insurance for the cheapest part of the trip AND NOT for the most expensive part of it - flight tickets?
Called EXPEDIA.COM-at least five time- and complaining about it but nothing. Even on their website I can't find the place to write a review for them.
Why we CAN'T write a review on Expedia website, although we tried hard?
Feel mislead, lied and cheated by them. Shame on EXPEDIA.COM...
I found this site a while ago and haven't looked back since... apart from Agoda.
It was good in the beginning, prices were cheap. However the prices are no longer cheap and I dont often make purchases there any more. I wish they would go back to having the best prices, I love their site.
Their price match was a lie. We were offered a lower price from hotwire for a room we booked, so we tried out their offer and met all the criteria. They sent an automated response saying we didn't send the exact room when we had. They would not reply again. We don't use dishonest companies, so we use booking.com now.
We for the first time used Expedia for our vacation to VA. I was very hesitant with the deal I found and was worried if we will have any bad experience with flights. None so ever. Everything went smooth. I will be checking deals on Expedia whenever looking for air fare
booking.com is giving them a run for their money but they still have the most effective user platform
The deals are good and the information thorough. Easy site to navigate.
I found this site really helpful, if you gonna travel abroad then this place is worth checking before you book your hotels, I recommend it to everyone.
Expedia has lost the customer service skills, people employees just ignore customers. There Listed hotels are average and low quality.
It's the only company I will ever use. I buy the airline ticket and hotel combo, even when I go to Dubai or Canada. No complaints from me
I always prefer to find some new good offers before booked tickets for my voyage and everytime Expedia provides the best rates comparatively to the other sites like trip advisor etc.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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