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Expedia

2.0

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Expedia Reviews Summary

Expedia's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from poor customer service and issues with booking accuracy. Many customers report difficulties in reaching live support, leading to frustrations over incorrect reservations, unexpected charges, and inadequate responses to cancellations. While some users appreciate the variety of options available through the platform, the overall sentiment reflects a lack of trust due to perceived unethical practices and inadequate support during critical situations. This feedback suggests a pressing need for Expedia to enhance its customer service responsiveness and transparency to rebuild consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
309
value
284
shipping
103
returns
190
quality
240

We monitor reviews for authenticity

Nevada
7 reviews
20 helpful votes
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Had its day
July 15, 2015

It used to be my GO TO place for all travel but it is no longer really good. I hate to say but it just past its prime.

Date of experience: July 14, 2015
India
5 reviews
1 helpful vote
Follow Anirudh D.
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Booked multiple hotels, flight and car rentals through Expedia. The best there is out there!

Date of experience: July 14, 2015
Pennsylvania
22 reviews
18 helpful votes
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I started out using Priceline, Expedia & Travelocity (all 3) when booking trips. Over the years, Priceline is the only one that saves me money on a regular basis. I've had luck booking flights with Travelocity, but never had any luck with Expedia.

Date of experience: July 12, 2015
Florida
5 reviews
8 helpful votes
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Service
July 11, 2015

User friendly and takes customers needs into consideration

Date of experience: July 11, 2015
Michigan
3 reviews
7 helpful votes
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Expedia owns Hotwire and they share customer service facilities. During the course of three hours on the phone, I was lied to, told three different stories and hung up on. They never resolved my problem. Best Advice is STAY FAR AWAY.

Date of experience: July 10, 2015
Mexico
2 reviews
0 helpful votes
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Expedia is not always the cheapest option but the service is amazing! We've been able to book and change entire trips to Europe just by calling their call center. We've also used the expedia insurance and we recomend it very much. Also the rewards for the points you get are fair, you need a lot of points for free flight for example but they are free after all.

Date of experience: July 7, 2015
France
18 reviews
25 helpful votes
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I used them one time only to book flights in the arab countries it was good everything went smooth.

Date of experience: July 6, 2015
Indiana
3 reviews
5 helpful votes
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Great site, I've booked several flights with Expedia and got the best rates.

Date of experience: July 2, 2015
New York
5 reviews
4 helpful votes
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Easy to use
July 3, 2015

Expedia is one of the easiest sites to use and has definitely saved me a ton of moeny over the years. Highly recommended.

Date of experience: July 2, 2015
Australia
3 reviews
6 helpful votes
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Expedia gives average work to their client they try to manage their work nicely

Date of experience: July 2, 2015
Kentucky
4 reviews
6 helpful votes
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Dope deals
July 2, 2015

Book now and pay later... word. Dis site is dope! Gonna get real down in the STL! Just look at it, are you looking at it, but did you look at it!?

Date of experience: July 1, 2015
Indiana
2 reviews
7 helpful votes
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Services are fine
July 1, 2015

I used many time Expedia services. They are very efficient

Date of experience: July 1, 2015
California
22 reviews
39 helpful votes
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Never had a problem
June 23, 2015

I have personally used Expedia almost exclusively for our weekend getaways for 8 years. I haven't had a problem yet, or ever.
I wouldn't book my dream vacation abroad with them, but for our trips to Mammoth, Yosemite, Big Bear, ect, they've never failed me. Excellent customer service.

Date of experience: June 23, 2015
Massachusetts
3 reviews
6 helpful votes
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Pretty Darn Good
June 22, 2015

Lots of info. Booked with them and my experience was positive. It turned out that we had to cancel our trip and we were happy that they gave me a quick refund! All good. Only thing is I don't think prices are best on this site. My advice is contact hotels directly for pricing. Nine times out of Ten you will get a better price!

Date of experience: June 21, 2015
Virginia
2 reviews
10 helpful votes
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Got the hotel I wanted, discounted price including a room upgrade, at the time was exactly what I was looking for. They did a great job. Would recommend them, after looking around if the price does NOT fit your budget. They are a great deal!

Date of experience: June 19, 2015
California
3 reviews
4 helpful votes
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Expedia is the only place on web where you can buy tickets on cheap rates. Using this site daily to get updated with new offers and everyday you will get new and some good suitable offers

Date of experience: June 17, 2015
Kansas
6 reviews
21 helpful votes
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Not that great
June 16, 2015

My prices seem to rise unless I go incognito to browse this site. Not a good business practice.

Date of experience: June 16, 2015
Germany
3 reviews
3 helpful votes
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It is very difficult to gather all necessary information when planning a trip, especially a trip to a different country. Luckily, Expedia save me the trouble.

Date of experience: June 12, 2015
Arkansas
2 reviews
0 helpful votes
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Great prices!
June 12, 2015

My husband and I booked our honeymoon through Expedia because they had an all-inclusive deal (flight, hotel, food, drinks) and we couldn't pass. The hotel was amazing! Customer service was great. The resort even had a concierge contact us days before to make sure we had everything in order. We went to the Grand Bahia in Jamaica. Expedia has a customer in us!

Date of experience: June 12, 2015
Canada
4 reviews
1 helpful vote
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Overpriced
June 11, 2015

They claim to be cheap, but they are quite expensive compared to many of the other travel sites. Plus the ONE time i used them I ended up beside the furnace room and it was noisy all the time.

Date of experience: June 11, 2015