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Expedia Reviews Summary
Expedia's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from poor customer service and issues with booking accuracy. Many customers report difficulties in reaching live support, leading to frustrations over incorrect reservations, unexpected charges, and inadequate responses to cancellations. While some users appreciate the variety of options available through the platform, the overall sentiment reflects a lack of trust due to perceived unethical practices and inadequate support during critical situations. This feedback suggests a pressing need for Expedia to enhance its customer service responsiveness and transparency to rebuild consumer confidence.
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Best place to book hotels and restaurants all over the world i used this site and had no problem.
I cant write enough bad experiences online about these guys. Service is just pathetic
I have used Expedia twice in recent months for flights to both Orlando and San Francisco. I am confident that the prices I found my flights for were the lowest available to me via the Internet.
Additionally, I had to change my flight home through United Airlines directly and was worried about receiving flak using a third party. However, it was handled accordingly
Booked a flight, hotel and airport transfer. Given incorrect airport information. Told it was North terminal at Gatwick. Got there to find out is should have bee South terminal. Car transfer that was booked didn't show up. Expedia are useless. Will never book with them again. What's the point if they can make the correct arrangements.
I used this service for several times and every time I had different problems.
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I love using Expedia.com! Before we go on a trip, we can look at reviews of hotels, restaurants, things to do, places to park, etc. I feel like we have visited some really great finds in cities we visit because of this website.
I have used Expedia many times, Have never had one issue, always there to help if you need them.
They give you several combinations of flights so you get a clear view of the possibilities
Of saving money.
I accidentally booked the wrong date for my flight and immediately called them. They said I had to call the airline directly and the airline told me after an hour wait that Expedia had to fix it. So back to Expedia for another 2 hours, they called the airline and claimed the reservation was cancelled. Only it wasn't. They charged it to my credit card and when I called them about it, they said they could not help me and that I was out the $400 for the ticket. The supervisor flat out lied to me and tried to say I had never tried to cancel even though the other agent I had spoken with told me she saw from the records that they had cancelled the reservation. Don't believe their lies that they claim you can cancel. They have horrible customer service with questionable business practices and I will never use them again.
Expedia is a good provider, good deals always and a one stop shopping for travel needs.
I won't stay in a hotel in another country unless I've read about it first on Expedia.
It is quite similar to other sites, Expedia is just one of the best sites around as I write reviews on this site as I do with SiteJabber.
I twice made arrangements through them, and they had no listing of my transaction when I wanted to make changes or corrections. I changed a booking for a motel -- they cancelled the first booking and made another booking FOR THE SAME DAY that I had cancelled.
When I tried to correct a mistake on a booking made through them with an Airline, they basically said "you are on your own", not even aiding me in making contact with the airline, let alone backing me up in my dispute.
Long waits and dropped calls seem the rule rather than the exception.
I note that the detailed reviews of some reviewers giving them 3 stars would have earned them 1 star from me.
I often buy my trips on Expedia! I love all their deals!
We booked ourselves a hotel with expedia that doesn't exist. Expedia's response to our complaints leaves much to be desired
Always helpful and friendly! Even when I'm occasionally not so knowledgeable about the area they are!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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