ExpediaReviews 1,609

Package fare for a return ticket to Newark from fort Lauderdale and back plus car and cancellation protection package sounded very reasonable for $ 830.00. I tried to cancel this trip because of personal reasons. I was told that I have to pay $ 200 cancellation fee to the airline even though I had purchased cancelation protection policy from Expedia. What nonsense. I was told it is Expedia company policy. Not doing business with them or recommending them to anyone.

Booked 1 night transit in HK and everything was good.

We booked our flights with expedia to Ibiza. Our outbound flights were good enough, even though our family of 4 were split up in different parts of the plane (travelling with 2 x 10 year olds!) When it came to our return flight things got out of hand! I went to check in online 24 hours in advance and was unable to do so. Eventually after much trying and many phone calls to Expedia and British Airways I was told they had cancelled our booking. They had no explaination as to why. Thereafter we spent hours on the phone to an Indian Call centre trying to get on another flight. All flights to London were full for the next 5 days. We had nowhere to stay and had to get back for School Term and work! We spent the next 23 hours being told we had to pay £2500 for flights to barcelona and onwards to london. We had already paid for our flights to london so we had no intention of buying any more. Eventually they got us on a flight to Barcelona and onwards to London. They gave us 1 hours notice to get to the airport. It was horrific. Our flight was then delayed and we had to run to make our connecting flight, when we got on the plane, we were treated dreadfully, there were not enough seats for us. Other passengers eventually made space for us and we made it to London. Of course our luggage didn't make it for another 4 days! Expedia have not responded to a single email or phone call. I have asked for them to investigate what happened and for compensation for our very very stressful experience. It was an awful end to our holiday and to simply have no apology or explanation of how this could happen is just unacceptable. I will never use this company again. After reading other reviews on other sites it seems I am not alone. There are law suits going on left right and centre. You should exercise extreme caution when considering booking with them.

I fly about 200,000 miles a year and I use Expedia often because I have to, not because I want to. Customer service is poor, and they frequently play games with prices. While it's a good search tool, I often find better prices just booking direct. Second, there is no way to combine all of the people who book travel on my behalf into one account so they have no idea I'm the end traveler. The credit goes to whoever books my trip.

Expedian is a brilliant site and I visit it on a regular basis. Very good website.

Expedia has such unfair policy for consumers. I purchased a plane ticket that was totaling almost $4,000. As soon as I purchased the ticket, they charged the amount from my card. Well. I had to change the schedule, but I thought I had to cancel the flight and repurchase the ticket. As they promote the 24hr free cancellation policy, I canceled mine in 24 hrs. Do you know when I got the money? 7 days later! They say that the refund process takes up to three business days. So I waited. No refund. So I called the customer service department. Representative I talked to said that refund would take FIVE business days. Omg. Do you even train your employees properly? How come they are not aware of their own company's policy? I argued with the representative regarding the refund. Representative soon started getting frustrated at me, and let me detect her frustration. Money issue is a sensitive matter that customer service department must take carefully. Customer service representatives must not show their customers how frustrated they are in no matter what kind situation they are put. I will never purchase any flight ticket from here.