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Expedia Reviews Summary
Expedia's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from poor customer service and issues with booking accuracy. Many customers report difficulties in reaching live support, leading to frustrations over incorrect reservations, unexpected charges, and inadequate responses to cancellations. While some users appreciate the variety of options available through the platform, the overall sentiment reflects a lack of trust due to perceived unethical practices and inadequate support during critical situations. This feedback suggests a pressing need for Expedia to enhance its customer service responsiveness and transparency to rebuild consumer confidence.
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I've been using Expedia since they started. I have never been disappointed with them.
Easy to book and manage our itinerary. Even though I was treated to 7 star accommodation, booking it through Expedia made it feel less expensive but just as classy
That makes it easier to get rock bottom prices without exposing the identity of the hotel prior to completing the order. I wish they had that.
Aber nur wenn du vorher nicht bei der bekanntesten suchmaschine einen billigeren flug gebucht hast, ansonsten sehr zu empfehlen, billigere hotels gibt es nicht
My favorite site to go to when I need to book travel arrangements or look up prices. Other ones are fine, but this one just seems the easiest to navigate and I usually do find the best rates available.
Seems the prices go up as you consider alternate airlines and schedules. I deleted cookies and started fresh and saved 5%
Great source for booking flights, hotels and vacations.
NOT worth even one star!
This was the worst experience in my life! After spending hours on phones calls, emails and faxes, they even didn't submit my application to the flight company, it's been about 10weeks and now I have to wait another 8 weeks for the refund. I will not use EXPEDIA again and will be sure to spread our reviews to friend, family, colleagues, and social media!
I've used Expedia many times for hotel rooms from Florida to Toronto Canada and always had a good experience. I was booking rooms on route to my destinations and they always came threw. I tried Trivago once and had a horrible experience. I saw a advertisement and I figured I would try them. Big mistake.If it's not broke don't look anywhere else. I learned the hard way.
Had trouble when reserved a vacation package here. On the airline, it booked me as a standby without telling me, and I almost got bumped from the last leg of my flight. Never using this site again.
Booked a vacation through them which cost $9000. For one of the hotels, the cost for 3 rooms for 5 adults was $831. I checked their website a few days later and saw the same hotels, same dates, same number of rooms on the same website (Expedia) for $752. I submitted the price guarantee request to get the difference for the lower price and they rejected it. The reason they gave was bogus... they said the quote i got was identical (same hotel, same number of rooms, same dates) however the screen shot I submitted for proof was for 1 extra guest. So even though I got a quote for same number of rooms with more people in them for less money on thier website, they claimed that it was not an "apples to apples" comparison. When i went back to get the lower price quote with only 5 guests like my original quote which i paid, the lower rate had been removed. Bogus guarantee.
It was really a great shopping experience for me. I bought a dress from here. The design of the dress is really unparallelled & awesome. I order from here way too often. I have ordered a couple dresses. Their sizing to me is very consistent. They deliver it to me with in 3 days. I am too much pleased with their service & the quality of the product with price. Measured myself before ordering, so the dress fit perfectly. I will definitely order here again!.
I buy my plane tickets here. Like all but with exception that if you go abroad and want to change something you will need to call UK callcenter rather than local one.
Another one, bait and switch on you all day. You go to get the 1 good deal you find and "Sorry, this deal is no longer available, try these 10 others at twice the price or more". Will NEVER waste my time here again!
Quality travel site that very regularly provides competitive rates for all your travel needs. Simple easy to use interface that operates quickly and has several bells and whistles to help with planning your trip.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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