ExpediaReviews 1,609

I used to use Expedia quite a bit. About 2 years ago I had a very bad experience with them. We scheduled a big vacation through them. When we got confirmation, a few days before leaving, there was a mistake in our plane tickets. They separated the 3 of us. Leaving my 8 year old daughter to sit by herself, which is NOT what we were told by the Expedia person that booked us. When trying to reach Expedia by phone I spent literally HOURS on the phone getting left on hold, passed around. & disconnected several times... with no call back. I was nice to the people that I talked to on the phone, although I was extremely frustrated. I never did get to talk to anyone who would/could help me. And I never did get a response or apology from Expedia when I emailed them my complaint. Such horrible customer service. However, after all that, I will say that I still use their site to find what I'm looking for, then I book elsewhere. Their webpage is very easy to navigate & is very informative. I wish that i didn't have such a bad experience with them.

Expedia's customer service is not one of there priorities. Agents are like talking to robots and you can find the same deals doing travel accommodations your self. While trying to change a flight date/time that was a clear mistake, I tried talking with someone from corporate because the agents either did not speak English well enough to understand or they could not say anything besides this is our policy. Once a corporate representative was available to talk, he made it clear that Expedia was a business and their motive was to make money and not make customers happy. These exact words came out of a corporate officers mouth. I would recommend spending 5 extra minutes to book flights and hotels your self.

You can get really good deals on Expedia, so I recommend to start here if you are planning a action.

We've used Expedia for family holiday package and then just for flights or hotels. Our experience with holiday packages is that there always seems to be details lacking, customer service doesn't seem to know what is going on when I have called a few times and the package isn't always as advertised.

Now booking just flights or hotels, I have never had a problem. Probably because these are the easiest bookings and I have never needed to call into customer service for this.

I made a reservation for a London hotel accidentally on the right days, wrong month. This evening the hotel said ok to changing the dates. They needed a modification from Expedia. Two times I called and got told Expedia’s manager would fix it. I felt uneasy about it so I called back again, now they want to charge me 2 hundred dollars more even though the hotel manager said, there was no change of the price. Expedia was actually trying to charge me more, than the hotel. I was better off taking the loss and going through the hotel directly. By the way they left me on hold for over 25 minutes not to deal with me. They said they did what was policy.

I will NEVER use Expedia again. I bought a flight from Quito to the Galapagos for $168, which I thought was a great deal. When I was about to leave the Galapagos, LAN charged me ANOTHER $168 to leave because Expedia sold me a ticket that was only for Ecuadorian citizens. LAN's tickets clearly say on their website that the tickets at that price are only for Ecuadorian citizens, but NO WHERE on Expedia's site when buying the tickets does it say that only Ecuadorian's can buy them. Therefore I was stranded and had to PAY DOUBLE to leave. I could not afford to go at the more expensive price and would have not have gone if I had known. Expedia will not help me out at all and claims it is an "additional fee" from the airline, however Expedia sold and American citizen, unknown to me, a ticket only Ecuadorian's can buy and I had to pay out of pocket. This is absolutely ridiculous. DO NOT BUY FROM EXPEDIA!