ExpediaReviews 1,609

I will never book a trip through Expedia ever again.

I purchased and entire package. Flight, Hotel & Car Rental and also purchased the "Protection Plan" which ended up being a joke!

I had to cancel due to a medical issue.

It literally took 3 days to get through over the phone. Each time I had called I waited about 2-3 hrs. Waste of time!
Of course customer service is outsourced so you get someone you can hardly understand and they read of a computer screen.

It has now been 3 weeks and I have yet to see a credit from the hotel & the car rental. I'm also stuck with 2 plane tickets... so much for that protection plan!

I am livid.

I booked flights through Expedia and paid with American Express. When I went to select seats, none were available at the price I paid, so I had to pay an additional fee for select seats. I called AA customer service and was told that if I wanted the seats guaranteed to be available when I arrived at the airport, I would have to pay the fee or risk having seats not available. Have you seen the Jerry Seinfeld episode when he arrives at the car rental place and is told there is no car available even though he made a reservation? He told the attendant they didn't know the meaning of the word reservation. I would call this offer bait and switch by Expedia and American Airlines.

I noticed Expedia starts by showing me fairly high prices, then if I continue searching by changing dates after so many searches it gives me a price break, but if I don't grab that immediately, jacks up the price again; often giving the higher price right as you're checking out (in one case, higher by $678) extremely annoying and dishonest. However, all of the travel sites seem to be owned by them and even the hotels - I booked a hotel through Venere but when I got there the receptionist told me it shows as Expedia on her side. Also, it's worth checking the price with the hotel directly as it may be lower, and checking it again a few days before arrival in case it dropped.

If a business lists with Expedia then decides to drop the listing, current practice is that Expedia keep the business listed but as SOLD OUT. This will drive business away from these hotels. Is this just a glitch in the system?

Which ever way you look at it they are providing inaccurate information + another problem with their listings - the distances from your destination are as the crow flies not necessarily as long as it will take you to get there on terra firma - be warned check a map before you book.

I booked three rooms in the hotel "Dream Bangkok" through Expedia. However, the circumstances changed (two of my family members are not able to join us for the trip) and I had to cancel one room. I went to the Expedia website and found out that this reservation is not eligible for cancellation. I haven't done complete research but I think this is hotel policy because some hotel reservation can be cancelled in Expedia. I decided to call Expedia as I didn't wanted to pay for the room we will not need. The way it works is you put your phone number on Support website and someone from Expedia will call you back within five minutes. I got an incoming within fifteen seconds. I explained my story to the customer service representative and he told me about how this particular reservation cannot be cancelled, but however, much to my surprise, he told me that he is going to call the hotel and see if he can get the hotel to agree to cancel reservation for one room. After being few minutes on hold, he came back and said that no one with the authority is available at this time (it was 3 AM Bangkok time) and I should call Expedia back in few hours. I obliged and called them back. The second customer service representative was equally helpful. She said she found some notes left by the previous representative and she is going to call the hotel right now. Long story short, she managed to cancel my extra reservation. This is the most helpful and not to mention sympathetic customer service experience I ever had. I am off course happy to get my refund but more importantly this was a very pleasant experience through and through. Very well done Expedia!