ExpediaReviews 1,609

I used Expedia to book an all inclusive trip for our honeymoon. We paid extra for all the listed amenities. We arrived at the hotel only to find that we paid for a hotel room and airfare. Their site was very misleading and never offered an option to not have the all inclusive experience. And when we talked to the on site expedia rep, he was neither helpful or apologetic. The same goes for the supervisor when we returned home. He was actually quite rude and unhelpful, wanting only to get off the phone. We also knew we were going to have a problem when there were 15 other people at the hotel having the same issue upon check in. The hotel itself was apologetic but said it was Expedia that had booked it and that they could do nothing about it. I will be canceling my gold Expedia card as well as recommending that my on line friends boycott their service. My business site as well as my wifes business site will not be recommending them either.

My husband and I always has this thing of travel alone, like a date and good thing to find a good staff here. Accurate and great service

I made an airline reservation with Expedia. The airline ultimately discontinued one of the flights in my route. Expedia couldn't get the airline to honor the rate for a replacement flight. Dealing with Expedia has been difficult and time consuming and I appear to have no other recourse. Any money I might have saved by using them I'm paying for in grief.

Expedia ultimately did find an alternative, but the process took over a week.

We made the huge mistake of taking less expensive flights to and from orlando from New Hampshire during school February vacation. Our children were signed up to run the marathon in Naples which was cancelled. So they decided to run in ft lauderdale. Our flight was scheduled to arrive in fort Myers which would give us a 2 hr drive to ft lauderdale. (Ugh). So my son tried to switch flights so we would arrive in ft lauderdale. What a nightmare that was! When he finally found himself talking to someone in Central America, he gave up and called Delta direct. Finally got some satisfaction and we were given priority treatment, but no thanks to Expedia

Then on the return flight we arrived at the American terminal to find we had no tickets! Expedia gave us a total runaround. My son was on the phone for 2 hours. We were about to put our belongings in a tray at security when we found out Expedia was going to book us on delta. So we stepped out. The airport attendees advised us to continue thru security and get our tickets at the gate. But once we got thru security we found that that wasn't going to work. So we went back to the main terminal and after another hour finally had tickets in hand for a delta flight to Atlanta at 4:30 with a 2 hr lay over in Atlanta and an arrival time in nh of 11:44. We are an hour away from home at that point. So we wouldn't get home until about 1:00AM
Mind you we had been at orlando airport since 8:00AM

So I guess it all goes back to the old adage "you get what you pay for." Still thinking expedia.
Good luck to you!

Here is my car reservation through Expedia:

On Jan 14,2016, at 5:40 PM, Expedia Travel Confirmation <*******@ExpediaConfirm.com> wrote: Thanks!
Your reservation is booked and confirmed. No need to call us to reconfirm this reservation.
Car rental in Albany
Jan 27,2016 - Jan 29,2016

Of course, when I got to Albany 10:30 at night, there was no car. I have contacted them countless number of times and spent hours on the phone. They still have not refunded me. Here is their final answer after 4 weeks:

Dear Sasan AK,
Thank you for contacting Expedia regarding your feedback about your reservation.
We apologize for the experience encountered and your feedback is very valuable to prevent similar situations in the future.
Thank you for choosing Expedia.
Expedia Customer Service Team

Be aware, it could happen to you. Do not spend your money with irresponsible merchants!
Feel free to share.

Seen a hotel you like but it is listed as SOLD out? Look on another site or even google it and search down the list for the hotel's own webpage (all hotels and B&Bs have one these days). If a hotel has been previously listed with Expedia then drops them they routinely leave the listing on but list the business as SOLD OUT. So top tip - look around and don't get seduced by ridiculous nectar point incentives that will only buy you a Mars Bar and a 2 litre carton of milk.

I had the pleasure of staying in a room at extended stay detroit-canton and it was wonderful. The room was fabulously clean, a King size bed that I could get lost in, and a fully functional kitchen. The bed was plush and comfortable. I slept like a baby. I was able to relax, regroup, and recharge for the next day. I encourage anyone looking for a clean, functional, comfortable, and safe get away to try extended stay. I'll be visiting again and soon.

I attempted to book two flights through expedia. My account was debited for the transaction but there were no tickets or itinerary. I was told to book the flights again. I called the customer service line and was put on hold for one hour and fifteen minutes. After one hour the call was sent to a recording that said the office was closed. These people are shady. I called back and spoke to Nadia and Richard, still no tickets -still no refund! After another hour Bobbi the supervisor comes to the phone. She rudely tells me to contact the different airlines for an nonexisting itenerary or refund and says that she cannot see the transaction that was made on expedia. They deducted funds from me for no actual flight and told me to schedule another flight while my funds are floating around in their account or sombodies account but not mine. I think the worst part of the experience was paying them to give me nothing and the horrible attitude from Bobbi as if this is business as usual. Never again expedia. Never again. And when the class action suit is started, and it will be one since expedia has negligent staff and supervisors and all out robbery- I will be a part of it-the class action suit!