ExpediaReviews 1,609

First off, i wonder if writing a review on Expedia will make a difference in any way? I have dealt with expedia multiple times and they screwed up to some degree many of those times, but they made it right each time and the best price speaks volumes. This last time they emailed me indicating my resort could no longer honour my reservation, but they would offer comparable accommodations in my final destination or two other locations. I took one of the the locations, paid a 800$ upgrade and then ( once it was booked) was told i could not alter my flights in any way. WHy offer other locations knowing i could not alter my flights? After multiple calls and over 6 hours on hold over 3 calls ( one call 3 hours 38 min. 1 second on hold) They said they would fix the the flights and i though things were resolved... they they called back and said they changed their minds and I get nothing... I kid you not. A Corporate supervisor overturned customer service's decision to make things right. So I paid over 1700 more not to lose my vacation... I am feeling anger... and this is all I can do about it. Unsatisfying to say the least.

My husband and I have been long time users of Expedia and always purchase the protection plan offered when booking a flight. I've never had an issue canceling a flight in the past and didn't think it would be an issue when my mom got injured and couldn't make the flight out to see me. As it turns out, Expedia has changed the insurance plan that they offer and it is an EXTREMELY TERRIBLE PLAN FOR USERS. My mother got a doctor's note, but the insurance company said she had to go back to the doctor to get a specific insurance company form signed, then I was told that if I cancel my flight I would not be re-funded any of the cancellation fees which totaled MORE THAN the tickets- so there was no point in even canceling my ticket! The insurance isn't worth it if the airline fees aren't paid and the process is so complicated, inconvenient, and painful to file a claim that it isn't worth the money. Expedia clearly no longer cares about their customers and is more interested in scamming customers out of money then having a REASONABLE cancellation policy. Now I've paid for a ticket for a flight that won't even be used and my husband and I will NEVER use Expedia again.

By now we have all caught onto HomeAway/VRBO/Expedia's schemes. This has been in the works for years as any of us know who have been forced to do things with the sites due to "customers wanting it". It never mattered what "us" as homeowners wanted. I was even told once that as a homeowner I was not a customer (shocking), but now I get it. We have choices and I have spent time looking at them. I have 5 rentals with HomeAway/VRBO for now. I have put one rental on Trip/Advisor...$400 for the year and they don't charge you extra for their other sites. They don't charge the customers any fees when you have an annual subscription and you bill your customers directly (site has good functionality). I am testing another property on AirBNB (site not as good, but workable)where I have chosen no annual fee and they charge me 3% fee on booked reservations and they also charge the renter. In the end we have all been disrespected by HomeAway/VRBO and even if changing I lose some functionality and may even end up having the new companies charge the fee to my customers... I feel good knowing I have enough self respect to leave a company that clearly does not value us as home owners. The fact that they don't communicate to us until a month after they put the fee in place and still make the fee look confusing proves that out. Another item they forget to mention in the communication yesterday is that only about 55% of the properties on HomeAway/VRBO are having the fees charged to customers. The other 45% have not signed up for online booking/online payments, thus no customer fees are being charged. Remove the online booking/online payment function (if you can) while you decide what is best for you.