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Expedia Reviews Summary
Expedia's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from poor customer service and issues with booking accuracy. Many customers report difficulties in reaching live support, leading to frustrations over incorrect reservations, unexpected charges, and inadequate responses to cancellations. While some users appreciate the variety of options available through the platform, the overall sentiment reflects a lack of trust due to perceived unethical practices and inadequate support during critical situations. This feedback suggests a pressing need for Expedia to enhance its customer service responsiveness and transparency to rebuild consumer confidence.
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FLIGHTS AVAILABILITY, HOTELS, CARS- NO PROBLEMS. WENT WITH 85 YR OLD MOM TO SAN FRANCISCO- BOUGHT TRIP INSURANCE-GOOD THING. WAS DELAYED IN CHICAGO O'HARE FOR SEVERAL HOURS & MISS EVENING PLANS FOR CRUISE. HAD TO CANCEL- NO PROBLEM HOTEL & CAR RENTAL NOTIFIED & THEY SAVED OUR RESERVATIONS- STAYED AT THE PALACE HOTEL ON MONTGOMERY STREET- ABSOLUTELY WONDERFUL. REST OF THE TRIP WAS UNFORGETTABLE FOR ME & MOM. HAVE ALWAYS USED THEM FOR TRAVEL PLANS/CRUISING/VISITING FRIENDS
Amazing deals and discounts. Try it once you will get good rates on almost everything.
I booked a room for my parents through Expedia accidentally (I have had bad experiences in the past with Expedia). So, when I didn't receive a confirmation, called the hotel directly and found out I had booked through Expedia, I was afraid. Rightfully so because my room was incorrectly reseverved. I paid for a king size room and was booked for a single room with a small bed. The hotel couldn't change it and calling Expedia was a joke. On hold for 45 mins, 3 different representatives and a suggested additional charge, I was told they would try by manager, Megan. I refused to pay anything for Expedia's mistake and decided to warn any and everyone NOT to use Expedia. There so many other options.
I thought expedia was a great idea but logging on to the website I realized that the same prices are available directly through the hotels themselves. Often the price given on expedia is inaccurate to what is actually available at the hotel/airline.
I prefer to just join a specific chain's rewards program, stick to a chain I like, and soak up the loyalty rewards :)
Booked to Moorea Pearl Resort Spa in Moorea, French Polynesa through Expedia, both gave us the run around when our travel plans changed and informed them accordingly that we will not be able to fly in that particular day. They kept the money with an an e-mail saying "sorry", keeping over $340 for doing absolutely nothing. Keep your hard earn money and book directly with other hotels, NOT through Exepdia - crappy and unreliable service when traveling abroad. You'll save your hard earned money and headaches later if you have to change later on. Expedia and Moorea Spa Hotel, what a joke both!
Any place I want to go Expedia always has lot of great options to choose from.
It is on my mind to check rates every where but I land up here for my bookings always.
Been in some shady sercustances with hotels in foreign countries, Expedia always got it sorted out. I travel, I am a traveller, Expedia is only way to go, I don't trust anyone else!
Pretty decent, I have had mixed results with Expedia. At the end of the day though it functions well enough.
Great travel website. Makes it very easy to plan trips way in advance.
I love these guys they are tops. Always have great deals available.
Expedia is a pretty good travel site. I use it regularly to plan family trips, and I have yet to be disappointed.
I had a pretty good experience with expedia. I laid out my travel plans for this holiday weekend (Easter) and it has been pleasant to say the least.
Incredible pricing and planning options. It is by far the best travel site on the market.
Used their insurance in case of accidental emergency and it happened. They took care of the situation and I give them a great rating for following through.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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