ExpediaReviews 1,609

So my fiance has been trying to book international plane tickets with Expedia and found a price of $750x 5ppl. After finalizing everything with her family and my family she had entered everyone's required information and went to pay for the tickets on her credit card. When she went ahead to pay, the ticket prices disappeared in a matter of 5 mins. Basically we had all the dates set and all she did was enter everyone's info like you do when purchasing tickets online but now she couldn't. It didn't stop there, she actually spent 2 and half hours on the phone with Expedia and got no where. The travel agent saw the same tickets she was trying to book and that agent tried to book them for her over the phone and guess what the same thing happened. The agent used her credit card to pay and when she clicked submit the tickets disappeared again. Now the ticket prices went up to 1015. After spending countless hours with Expedia my fiance was sent around in circles from one agent to another. Eventually when she dealt with the last agent who would not hear a word she had to say. Basically all that agent said was the prices are what they are we can't do anything about it and wouldn't even let my fiance speak to a supervisor or manager. The agent would not even make an effort like the first agent did who actually saw the same tickets my fiance was booking. This agent just slammed the door on her. I honestly think this is the worse way to treat your customers. Advertising low fares to lure customers in and then when ppl go to book them they disappear. Then you have incompetent agents who don't care about the customers needs and just give them a run around by wasting their time until the customer lands on one agent that does not care at all and slams the door on you. Expedia this has been the worse experience ever. If there was a rating below 1 I would give 0 to Expedia.

DO NOT BOOK WITH THESE PEOPLE!

My flight was cancelled because of hurricane matthew. I called Expedia to get my refund and after 10 hours on hold was told to called United Airline. I called United they told me to call Expedia. Round and round I went for several days. Supposedly I will get a refund 8 weeks from now. This is not acceptable. DO NOT BOOK WITH THESE IDIOTS. They are only going to steal your money. Go somewhere else. It's not worth the headache. I have already contacted the BBB.

VRBO sold out to Expedia Nov 2015 for $3.9 Billion. VRBO, Homeaway, VacationHomeRentals now adds on and charges Travelers a SERVICE FEE of 6% of the total rent! They also force homeowners who advertise their rentals to use the BOOK IT NOW SYSTEM which forces Travelers to pay the huge SERVICE FEE.
They advertise the fee as good for Travelers. A Guarantee. But they don't even verify if the home is actually owned by the person placing the ad! I guess they figure the odds of someone getting defrauded are slim and those 6% fees are huge income.
Better for Travelers, CALL the OWNER direct. Tell them you want to book through them directly. STOP EXPEDIA GREED

My friend purchased a flight to come see me and he bought the travel insurance. I got a promotion, so I was not going to be at the intended location at the time of his flight. He bought the ticket 6 months in advance. When he found out about the promotion, we tried to get Expedia and the travel insurance company to refund his ticket purchase. Nothing. Expedia referred me to the travel insurance company and the airline; the travel insurance company referred me to Expedia and the airline; the airline referred me to the travel insurance company and Expedia. All three companies said there was nothing that they could do, and they refused to refund the purchase price of the ticket. The ailrline offered a voucher, minus a $99 cancellation fee. I will never order anything through Expedia again. There are too many other reputable companies with comparable (or better) prices and better service.