ExpediaReviews 1,609

Upon arriving at booked hotel we found out it had no elevators or bell service that facilitated handicapped or older folks to second floor. Front desk refused to assist. Called Expedia who called front desk who refused Expedia access to manager. Expedia said they would issue a credit. At no time did I get notified of a credit coupon existing. I rebooked a trip, coupon did not pop up to be used. Upon calling Expedia (after finding phone number on second search, it does not appear on their wed site) I asked for the now existing coupon to be applied. I was told it only applies to future, prepaid trip, none of which I was told and they would not apply to current future trip booked with them. This is the latest in a series of very poor customer service and website issues. I will be looking for another search engine for trip planning. After years of poor service I have had enough.

Worst booking company ever! I booked a cruise for my moms 50th birthday for January 27th 2016 the deadline for the final payment was due on November 28th, I called to see if the other people I was travling with could pay their part the next day. The lady said No! That was fine with me I then asked if I could put the money I already paid toward another cruise. She said NO that it was non refundable. It would of been nice to informan me that it was non refundable. No one every told me that, nor did they offer me insurance. I feel as that the agent just wanted to sale and to hurry and get off the phone with me. So thank you for taking my money with out any warning and thank you for ruining my moms 50th birthday. Book through AAA much better customer service.

I've had different experiences with Expedia. Once I had reserved a hotel in CA and when checking in asked to change to a larger suite-type room and even though those rooms were available they would not let me upgrade because they said they had no idea what to charge me because they didn't know what Expedia had charged me for the room. I tried asking the hotel staff several different ways but the answer back was always no.
I use Expedia to compare airline prices but when I'm doing the actual ticketing I go to the airline website.

Travelmob, along with VRBO and many others like them fly under the flag of Homeaway, which has legal ties to Expedia, coerce together to provide differing policies which inhibit your ability for a refund should you find something not right with your booking leaving you no grounds for recourse.

After receiving a reply from a host on VRBO I was prompted to continue a booking through VRBO via Travelmob, which somehow is an affiliate of VRBO. The policies of VRBO differ to that of Travelmob with Travelmob having the worst of the two.

The fundamental differences of the two policies meant the 'Book with confidence' policy of VRBO was meaningless.

Travelmob, having no moral compass, willingly aligns itself with companies whose policies are heavily advertised as being beneficial to the guest while their own are far from it. VRBO, also with no moral compass, palm you off to 'companies' like Travelmob during the booking process excluding themselves from legal responsibilities from those companies policies whom have no incentive or desire for you to make a booking in confidence.

The accuracy of the filtering process of all of the associated companies leaves much to be desired. An apartment I initially had an interest in came up after going through the filtering process. I'd requested a washer, dryer and a balcony. As it turns out, there was no dryer, only a shared washer on a balcony which was also shared by other tenants of the building. All this on the roof of an apartment listed as a penthouse.

Travelmob couldn't care less about these discrepancies and was only interested in lining their pockets with booking fees.

Id suggest steering well clear of any companies flying under the Homeaway flag including Expedia itself.

A list of the known companies related to Homeaway can be found at the bottom of their website page homeaway.com.

There are also many hosts dissatisfied with their lack of a moral compass.

See also:
http://www.jasonmendelson.com/archives/2011/01/vrbos-questionable-review-policy-shame-on-vrbo.html